Maya Mobile Reviews 12,261

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of purchase, installation, and immediate functionality upon arrival, making their travel experiences stress-free. Many people highlight the excellent coverage and seamless operation across various countries, often noting the simplicity of topping up data. The customer service is frequently described as superb, with staff being polite, helpful, and efficient in resolving issues quickly and effectively. However, some customers experienced difficulties with the product, reporting issues with activation or connectivity in certain locations. A few people also mentioned dissatisfaction with the automated chatbot support, finding it unhelpful and difficult to reach a human agent.

What people talk about most

Service

People report positive experiences with service. Many consumers praise the seamless data, reliable service,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and setup. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Product

Consumers have mixed experiences with the product. Many reviewers report that the eSIMs worked perfectly,... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and efficiency. Many... See more

Based on these reviews

Rated 5 out of 5 stars

1st time i have had an eSim. I was recommend to have Maya Mobile eSim by my children. Very easy to purchase and install and worked as soon as I landed. I purchased the Global sim for £29 and used it i... See more

Rated 5 out of 5 stars

eSIM worked perfectly, connected straight away. It was such a nice hassle free experience being able to use data immediately for taxis etc. Took all the stress away. Greatly recommended!

Rated 5 out of 5 stars

The eSIM was extremely easy to set up. I chose a data only package for New Zealand. It was straightforward and worked everywhere. I went on both north and south Islands. I was able to top up with addi... See more

Rated 5 out of 5 stars

4th time using Maya, 3 x Indonesia & 1 x Vietnam. Coverage has been excellent on all 4 occasions. Eaxy set up which works first time, every time. Highly recomment Maya eSims.


Company details

  1. #2 of 19 best companies in Mobile Network Operator
  2. #13 of 58 best companies in Telecommunications Service Provider
  3. #17 of 42 best companies in Travel Aggregator

About Maya Mobile

Written by the company

Maya Mobile is a new type of wireless provider enabling instant, on-demand mobile data plans with eSIM technology. Activate any of our plans with your phone's onboard eSIM chip in 194 countries worldwide.

iPhone, Samsung Galaxy, Google Pixel, and many other devices now support eSIM data plan activation. Check our updated list of eSIM Compatible Devices to see if yours works!

Our eSIM plans include Unlimited Data Plans, Prepaid 4G/LTE Data Plans, 5G Data Plans, and more, which can be used for short trips up to 30 days, or longer with an Auto Renew plan.

Keep your SIM card and phone plan to receive calls, while using our eSIM data plans for apps and internet.

Pay as you go for data when you need it, or subscribe to an unlimited eSIM plan. You can change plans any time. Some of our most popular eSIM plans include:


Need help? Our 24/7 Support Team is ready to assist you before, during, and after your trip.

Our Support Team is here 24/7/365 to assist you!

Written by the company

100% Money Back Guarantee
Please contact us directly if you are having any trouble with your Maya Mobile service. We will fix the problem, or return 100% of your money, guaranteed.
The #1 Travel eSIM Provider
With more than 400 network partners around the world, Maya Mobile offers you the best possible coverage and quality of service, including 2+ carriers in most regions with fast and reliable 5G or 4G LTE mobile data.
Safe and Secure
Not all eSIMs are created equal. Based in the USA and fully compliant with world privacy regulations including GDPR and CCPA, Maya Mobile puts privacy and security first with a data network that keeps you and your data 100% secure on every continent.

100% Money Back Guarantee

If your eSIM doesn't work or you cancel your trip, we return 100% of your money. Simple as that!

If your eSIM doesn't work or you cancel your trip, we return 100% of your money. Simple as that!
Trouble installing your eSIM? Poor connectivity? This shouldn't happen, but we understand sometimes things go wrong.

Please Contact Us and we will do our best to help, or provide a 100% refund of your payment, guaranteed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Excellent customer service

I purchased a SIM for my trip to Thailand. The SIM was easy to install. Unfortunately we had to cancel the trip due to conflict in our connecting destination. When I contacted Maya mobile they were so responsive and gave me a full refund. I will definitely purchase esims from here in future.

March 6, 2026
Unprompted review
Rated 4 out of 5 stars

I use IPhone that can use one eSIM and…

I use IPhone that can use one eSIM and one physical SIM. One physical SIM was set to roaming while I was abroad. And another eSIM was used with Maya eSIM. But While I was using Maya eSIM abroad, another physical SIM has the problem. That problem is that I couldn’t be contacted(called) by my friends from my country while I was abroad. I don’t know why?

March 20, 2026
Rated 5 out of 5 stars

I had a minor technical glitch at the…

I had a minor technical glitch at the start of an important business trip. Customer Support resolved the issue quickly & efficiently, but the communication was good too. Highly recommended.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use and cost effective eSim's from Maya Mobile

I am really pleased with my eSim's from Maya Mobile - they are really cost effective and easy to install and their customer service is great and as long as you have WIFI and can chat to them it all works well. I have been using Maya Mobile eSims for travel in South Africa (where I first used them in 2024) and then in Greece, Spain, France, Italy. just came back from skiing in France and I had a glitch in making the data work but the friendly online team were able to help.
Much more cost effective then using mobile data abroad on my Vodafone account, and cheaper then many other e-sim providers. I was excited to see that Revolut are now offering e-Sim's but they are double the price for the data needed.

The only very slight downside is that it appears their help/support is not 24 hours. And it would be even better if their instructions were tailored to regions. For example a UK iPhone talks about 'mobile Data' rather then 'cell service'. Sometimes the instructions as to what the menu options will be take a little working out as the language isn't always identical. But a bit of common sense and I got there.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful customer service team and assistance

I used this esim for Tunisa and worked fine for myself and my goly kept us connected.

Unfortunately I was unable to get the esim to work during my current trip but the team tried to resolve the issue with me and when I was able to do as they were assisting me. I asked for a credit or refund as holiday was nearly over, the advisor Luthfia R was so helpful and gave me an option of either with no hesitation or difficulty which I appreciated 3 days into my 4 day holiday.

In short
Good e sim.
Great assistance if needed.
Great customer service ( my situation was a simply matter )
I would use again and will still recommend to friends and family.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Work exactly as I had hoped

Work exactly as I had hoped. It's great when a product does exactly as sold. It was so easy to use and speeds were great. Definitely worth it 😀 will buy again for soon. Would be nice to have a 7 day option for turkey I had to buy 9/10

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Worked Perfectly!

For once a product that does exactly what you want and need it to do!
Great price, easy to set up and worked as soon as I turned my phone on after arriving. Fast data speeds and worked really well for WhatsApp calls.
Really pleased, would definitely recommend.

March 18, 2026
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Agent Valbuena exceeded my expectations and rapidly helped with my eSIM activation. Super easy. I use Maya since more than 2 years now when travelling abroad

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was great

Customer service was great

Easy download on Apple and android.
Troubleshooting addresses most problems
Customer service was top tier eye my phone had issues!

Thankyou so much to the agent who helped me!!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Always prompt attention and explanation…

Always prompt attention and explanation and go out of their way to help with problems or queries
Was really struggling to sort out my eSIM on arrival to Thailand even though I used it before. Novi- support engineer went through it step by step to sort it out quickly
Thoroughly recommend using maya mobile for travelling anywhere. Cheap and reliable

March 17, 2026
Unprompted review

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