The dress itself is absolutely stunning and I’m really pleased with the quality. However, I do think the returns process and costs could be made much clearer before purchasing. Maya Deluxe don’t offer... See more
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See what reviewers are saying
I recently purchased 6 lovely dresses for my bridesmaids online and I had added the wrong colour belt into my order, I emailed the team and lovely Anna fixed my issue straight away she switched out... See more
Company replied
Isabelle was incredibly helpful when I required a last minute exchange on a bridesmaid dress that was purchased in January 2023. She went out of her way to keep me informed about every step of the pro... See more
Company replied
I wish I could give 0 stars. I placed an order back in November, and it’s now almost May – still no package. I’ve received repeated promises that it would be shipped, but nothing ever happens. No hone... See more
Company details
About Maya Deluxe
Written by the company
We are Maya Deluxe – a premium British Fashion Brand. We’re obsessed with bringing you beautiful romantic pieces that we hope will capture your imagination as much as they do ours.
Our collections are epitomised by our signature sequins and our intricate hand embellished designs. Timeless, elegant dresses with a touch of vintage boho charm are what we do best.
All our dresses are designed in house at our studio in Manchester – the traditional home of the British textile industry.
The creative process starts with an act of the imagination that is brought to life by our talented design team. From sketch, to fabric selection, to fitting and production, each dress is a labour of love. Our mission is to create magic! – Enchanting pieces, worthy of being part of your special day.
Contact info
32 Broughton Street, M8 8NN, Manchester, United Kingdom
- customercare@mayadeluxe.co.uk
- mayadeluxe.com
4.0
Great
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Really disappointed with service
Ordered a wedding dress on Monday and website stated next day delivery before 3PM. You have no option to change it and charges you £6.99. It’s Thursday now and no dress. No contact number to call either. Sent a message through the website and had email yesterday asking for my order reference. Provided it straight away and still waiting for a response. Not good when it’s your wedding dress that you have ordered. Taking the shine of what should be a really exciting time!!!
Update. After posting this. Email received. Dress not in stock and refund on its way. So disappointed
August 21, 2023
Unprompted review
Reply from Maya Deluxe
Hi Michelle,
We firstly wanted to apologise for your experience with us, and for the time it has taken to get back to this review.
The reason for the delay was not in any way to ignore your valid complaint, but because we wanted to make sure that when we responded, we could detail the changes we have made as a company to address the points you have made.
During the time of your order Maya deluxe migrated from one platform to another, which caused numerous issues, including the one you had experienced. Whilst issues like this are unpredictable, we also agree that we could have handled it better, and provided the customer service you needed and deserved.
As a result of this review we have added our contact number to several pages on the website, including to the top banner of every page. We will also be shortly adding several postal options to the Maya website, including free delivery.
I know that we can never undo the issues and inconvenience we have caused, but if you do decide to shop with us again, we would look forward to the opportunity to show you what Maya really stands for, and the quality service we are able to provide.
Kind regards,
The Maya Deluxe Team
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AVOID AVOID AVOID!!!!
AVOID AVOID AVOID!!!!! Paid for a dress and paid the £6.99 royal mail special delivery they charge (there is no other postage option) 5 days later I still haven't received the dress despite paying for it to be delivered the next day, check my account it says processing order so send a message through 'contact us' no response so send an email and receive a computerised response telling me how to log into my account, I thought ok I'll check again incase it's been updated, there is no change. So I email and then receive a reply saying it's out of stock!!!!! How can it be out of stock when you've allowed me to order it and pay for it????? A week later and I still havent received a refund so now I'll have to go through my credit card company. Will not be using Maya deluxe again!
July 21, 2023
Unprompted review
Reply from Maya Deluxe
Hi Michelle,
We cannot apologise enough that this was your experience with us, we are devastated that this issue impacted you and that we were not able to provide you with the service you deserved.
The reason for our late response was not in any way to minimise your complaint, but because we wanted to make sure that when we responded, we could detail the changes we have made as a small business to address the points you have made.
During the time of your order Maya deluxe migrated from one platform to another, which caused numerous issues, including the one you had experienced. Whilst issues like this are unpredictable, we also agree that we could have handled it better, and provided the customer service you needed.
As a result of this review we have added our contact number to several pages on the website, including to the top banner of every page. We will also be shortly adding several postal options to the Maya website, including free delivery.
I know that we can never undo the issues and inconvenience we have caused, but if you do decide to shop with us again, we would look forward to the opportunity to show you what Maya really stands for, and the quality service we are able to provide.
Kind regards,
The Maya Deluxe Team
Second hand filthy dress sent…
£169 dress delivered in a battered envelope. Open up to find a dress that’s obviously been worn previously. Stinks and is filthy. Contact Maya Deluxe direct to enquire if they have size available to do an exchange and they have not replied. Terrible customer service and awful product condition!
July 21, 2023
Unprompted review
Reply from Maya Deluxe
HI Hayley,
Thank you for getting in touch, unfortunately we are not able to process exchanges or refunds placed via Amazon, or any of our stockists.
As advised please get in touch directly with the Amazon returns team to receive a full refund for the faulty item.
We have escalated the issue with our Amazon account manager, as the quality of the items sent via Amazon are not up to our standards and we're working hard to minimise these issues with them.
Please accept our apologies for the inconvenience caused.
Kind Regards
Maya Deluxe Customer Care
No contact but dress beautiful
Although I was surprised not to have an email confirming my order or my part-refund, the dress is gorgeous and arrived quickly (took about three days) and the refund was processed quite quickly as well.
June 3, 2023
Unprompted review
Reply from Maya Deluxe
Hi there,
Thank you for taking the time to leave this review, and for being so patient with us.
During this time, our business had migrated from one system to another, which had caused us numerous issues including the ones you have mentioned. We can only apologise that this was your experience, we have now rectified these issues.
Thank you again, your patience and understanding mean the world to us.
- Isabelle
Order not arrived
I ordered a bridesmaid dress in 2 sizes for my MOH to try on. This was a week ago. It was supposed to be next day delivery! I received the confirmation email but nothing since that and have tried calling and emailing with no response.
April 28, 2023
Unprompted review
Reply from Maya Deluxe
Hi Jade,
We firstly wanted to apologise for your experience with us, and for the time it has taken to get back to this review.
The reason for the delay was not in any way to ignore your valid complaint, but because we wanted to make sure that when we responded, we could detail the changes we have made as a company to address the points you have made.
During the time of your order Maya deluxe migrated from one platform to another, which caused numerous issues, including the one you had experienced. Whilst issues like this are unpredictable, we also agree that we could have handled it better, and provided the customer service you needed and deserved.
As a result of this review we have added our contact number to several pages on the website, including to the top banner of every page.
I know that we can never undo the issues and inconvenience we have caused, but if you do decide to shop with us again, we would look forward to the opportunity to show you what Maya really stands for, and the quality service we are able to provide.
Kind regards,
The Maya Deluxe Team
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Reply from Maya Deluxe
Hi there,
Thank you for taking the time to leave us this review.
I am thrilled to hear the order arrived with you quicker than expected, and that you were pleased with the quality.
Please reach out to our team if there is anything else we can do for you.
Kind regards,
The Maya Deluxe Team
Item Didn’t Arrive!!!…
I ordered a dress for Next day delivery, I’m still waiting, it’s been 4 days, I still haven’t received my item or a shipping confirmation,
Terrible customer service they don’t answer the phone or reply to emails.
April 29, 2023
Unprompted review
Reply from Maya Deluxe
HI Nisba,
Thank you for getting in touch, and our apologies for the way your order has been handled. Though this does not excuse the inconvenience caused, unfortunately we were experiencing issues due to a brand new internal systems launch towards the end of April and beginning of May.
Our team has issued a full refund for your order which you would have been notified by email.
Please accept our apologies.
Kind Regards
Maya Deluxe Customer Care
Beautiful dress
The dress was very true to size and was absolutely beautiful we definitely use the site again
April 3, 2023
No item received
I ordered the item a week ago. No confirmation email. Money taken out my account. No one is picking up nor responding via email.
April 22, 2023
Unprompted review
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Stunning quality dresses for a fraction…
Stunning quality dresses for a fraction of the price, really quick turn around response from purchase to me receiving the items. Would absolutely recommend and use again.
All my bridesmaids are over the moon too.
Thank you
March 7, 2023
Great customer service
March 8, 2023
Never received the dress or an email to…
Never received the dress or an email to say it was waiting.
March 2, 2023
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Bridesmaid dresses
Quick to respond to my email with my returns and exchanges.
All issues dealt with in a timely manner
Very happy with my product x
January 5, 2023
Wrong item received
Ordered 1 item; completely wrong item and size received.
Full refund including postage was received, but all in all a waste of time.
December 14, 2022
Dress did not arrive. Slow refund
When I paid for the order I did not receive a confirmation email. I rang up to confirm and they confirmed it was ok and will be delivered.
The parcel never came and when i rang up they said it had been attempted to be delivered but no one was in. No card or note was left and so I do not believe a delivery had been attempted.
I asked for a refund (2 weeks later) and they said they would do it. A week later i rang up again as no refund has been received. They said it had not been done so would do it now. A week later I received the refund.
This dress was for a bridesmaid for a wedding.
Would not recommend.
November 16, 2022
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Order NEVER a arrived
Order NEVER a arrived
Been waiting going into second week - supposed to be special delivery !
Apparently I was out ? But no card left nothing !!
Still waiting for order to be delivered or full refund
Appalling service
November 11, 2022
Very efficient
From ordering to delivery, very efficient. Updates on delivery useful and good to see you collaborate with Royal Mail, need to keep them going too x
October 31, 2022
10/10 - would recommend!
We have ordered bridesmaid dresses from Maya for the last 4 family weddings. They are always the number one choice due to the variety of styles and sizes that they create. The service from the customer service team is always excellent, and for my own wedding Jamie has gone above and beyond in assisting my queries. I cannot thank the team enough and I will continue to spread the good word about the quality of both the dresses and the excellent customer service! Thank you again.
October 6, 2022
Unprompted review
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