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Mayfair plumbers Reviews 

386
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, noting quick responses and thoroughness. Many highlight the staff as helpful, friendly, and knowledgeable, frequently going above and beyond. The customer service team also received commendation for excellent communication. However, some customers noted concerns regarding pricing transparency and perceived high costs. There were instances where customers felt quotes were unclear, additional work was suggested that was perceived as unnecessary, or staff struggled to diagnose problems and took excessive time for simple tasks.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the quick response times and efficient... See more

Staff

People report positive experiences with staff, highlighting their quick response times, efficiency, and... See more

Price

Reviewers mention ambiguous feedback about price, with many expressing dissatisfaction over unexpected costs... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and clear... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers experiencing issues like hidden leaks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Mayfair Plumbers. I needed a gas engineer to visit to disconnect a gas appliance in the morning and return later that day to reconnect the new one. The booking process wa... See more

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Nobody seemed to want this job which was leak trace and repair as necessary. Mayfair Plumbers were my only option. I had hesitated because the initial charge was high +VAT. I thought the tracing ta... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

386 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(386)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andrew ⭐️

Andrew was super helpful, would highly recommend

March 31, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Outstanding…

My whole experience with this company has been great, from booking in with Ellie all the way to Wesley's attendance and completion of the works.
We couldn't have asked for a better service if we tried!
Great job guys keep it up!

March 25, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very professional approach

Very professional approach, kept me informed the whole way through the process and repair. Excellent communication and just generally a good company to deal with. Special thanks goes to the engineer and the service desk(Susan)

March 26, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Darren was excellent from start to…

Darren was excellent from start to finish. From the service visit to the following visit to install a new boiler. He arrived early and worked very late and with minimal fuss to make sure all the work was completed and all rubbish cleared also. Very satisfied.

February 23, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional and quick service

Engineer was very professional and quick. Gave advice on how to avoid problems in the future and was very polite.

March 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Had to replace an expansion vessel in boiler

Had to replace an expansion vessel in our Boiler. Mayfair Plumbers came on time and fitted the supplied expansion vessel within 20 min but informed us that a pressure reducing valve was required. They quickly went out and got one and fitted it. Boiler working fine and would recommend Mayfair Plumbers again

March 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Expert Plumbers

Friendly and knowledgable plumber who quickly completed the job to a high standard. Would highly recommend.

March 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Came to help find a leak

Came to help find a leak, arrived on time and was very helpful. Found the leak within 10 minutes, sent me the report, and advised on next steps.

March 20, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Arrived on time, good advice

Arrived on time and with a 15 min pre-arrival call. Great advice, spotted some critical issues on the inspection which was missed by our previous boiler engineers over many years. Good service and they turn up on time - everything that you need.

March 17, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Plumbing problem

Excellent service from start to finish

March 16, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very good service

Very good service, the engineer provided a very clear explanation of the problem and made recommendations for us. The company on the whole have been very helpful

March 13, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Mayfair Plumbers were fantastic

Mayfair Plumbers were fantastic. We received an extremely quick initial reply from the company in response to our query. Susan was very helpful and communicative throughout, and Lee was friendly and knowledgeable during the visit. He resolved our drainage issue and also discussed potential preventative actions.
After another company let us down the day before, this service was exactly what we needed. Thank you again for the prompt resolution.

March 12, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A shower cartridge needed changing

A shower cartridge needed changing. I had the part and Charlie attended and made the change quickly and without fuss. A first class service

March 12, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Efficient job done

Efficient job done

March 12, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Uninstalling old dishwasher & installed new one.

Rick was very helpful and put old dishwasher in my car. Installed new dishwasher.
Very impressed with his speed and efficiency.

March 10, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New unvented cylinder water heater installed.

Never used company before. I had noise coming from my water pipes early hours in the morning and thought my water heater was going to explode or something. Turned water off, found this registered company online and got through to customer service straight away and expressed my concerns and worries. The lady was lovely and was able to send a heating engineer that day! He was very polite rang me to tell me time of arrival, smartly dressed in uniform and he spotted the problem immediately with my useless description of the noise 😄 My water heater was years old more cost effective to replace than several parts needed. My own choice i was not forced as had issues with it before. The engineer confirmed he could get everything and come back the next day to replace old with new. Unfortunately my lift was broken so he had to carry all heavy equipment up and down 6 flights of stairs which he done several times in the day always being very professional and polite. I felt so sorry for him! Very tidy worker, patient, knowledgeable and totally put my mind at rest with concerns or worries i had. Definitely use this company again if all employees are like that! 👍

March 6, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

PLUMBING AND HEATING PROS!

Arrived and got me up and running within 24 hours of calling them! Would recommend far and wide!

March 4, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

We had a very ancient central heating…

We had a very ancient central heating system that had started leaking water. Mayfair were able to send someone out to us at our earliest available time and he very quickly solved the problem and guided us through how to get it resolved. Essentially we needed a whole new system. Huge thanks to James Purser, and the other James who's surname I didnt catch. They managed to get a huge amount of work done with minimal disruption and in a good timescale. They were great despite our noisy dog and our ever questioning five year old! Left the place tidy and explained everything through with us. Highly recommended and will definitely go back if we need anything further doing.

February 23, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Helpful and efficient

Polite and helpful. The company were very adaptable in arranging an appointment that worked for me. I was kept informed about arrival time The safety certificate arrived promptly, almost before the plumber left.

March 4, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

George the boiler man is great

George the boiler man is great. Recently had a boiler service and thank god I did as he found my boiler was dangerous. Condemned it and fitted a Brand new boiler the following day. I am absolutely thrilled with george and Mayfair plumbers . Thanks again

February 19, 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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