Mayfair Fire & Security Reviews 10

TrustScore 4 out of 5

4.0

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Company details

  1. Security System Installer
  2. Fire Alarm Supplier
  3. Security Guard Service
  4. Security Service
  5. Security System Supplier

About Mayfair Fire & Security

Written by the company

Mayfair Fire & Security is proud to be known as the UK’s leading independently-owned security services and fire protection company since 1986.

We are the security provider of choice for an ever-increasing number of local, regional and national clients. We have offices in Selby, North Yorkshire and Hull, East Yorkshire, and engineers working across the UK. We provide corporate, public sector and domestic customers with industry-leading and cost-effective security services across a broad range of applications.

Our team of experienced and highly-trained engineers work closely with all our clients to understand their security needs. Whether it is fire protection, intruder alarms, access control or keyholding services, we can guarantee that we have a security solution for you.

We are one of the very few independent fire and security companies in the UK. We are ultimately a privately owned, family-run business. We are completely debt-free and have no external investors or shareholding, meaning we are free to run the business in the customer-focused manner we strive for, providing you, our customers, with first-class customer service and bespoke solutions that work for you.

Contact info

4.0

Great

TrustScore 4 out of 5

10 reviews

5-star
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1-star

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Rated 3 out of 5 stars

£134 for a battery replacement

Had an alarm system in for 12 months, and a battery had failed on a sensor unit. We were charge £134 to have the battery replaced (£100 call out + travel expenses + £2 battery). This seems a high price for something we could have potentially done ourselves but it was suggested an engineer should come out.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Had a our cctv system replaced by…

Had a our cctv system replaced by Mayfair. Mike the engineer was very efficient and kept me appraised of where to put the cameras and where the wiring was to be put. he also was very thorough in explaing how to use the app on my phone and also how to use the dvr via my tv. Would definitely recommend this company for alarm systems and cctv cameras.

August 17, 2023
Unprompted review
Rated 1 out of 5 stars

Would avoid using this company

Would avoid using this company. Our alarm was installed by them ( initially had no issues). They came back to service the alarm after one of the sensors had a low battery. Paid for a service and full battery change. After 18 months the same thing happened. I found the service booking team member to be unhelpful so called another local company. When they carried out the work they discovered the batteries weren’t dated as they should be and the one causing the fault was the original factory fit battery - so the work paid for hadn’t been carried out. Emailed twice requesting a call to discuss. No reply.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! The engineer was lovely and got the job done with no messing about - would recommend

August 17, 2022
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Reply from Mayfair Fire & Security

Thanks Tracey! Glad you were happy with our service

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Rated 5 out of 5 stars

Exceptional responsiveness

Exceptional responsiveness, high level of expertise and efficient and courteous installation. An outstanding customer service experience from start to finish.

August 17, 2022
Mayfair Fire & Security logo

Reply from Mayfair Fire & Security

Thanks Ruth for the lovely review!

Rated 5 out of 5 stars

Efficient service

Thank you. Your engineer fixed our system quickly. He was courteous, extremely helpful and efficient

May 27, 2022
Unprompted review
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Reply from Mayfair Fire & Security

Thank you Barbara for your lovely review. We're glad you're happy with the service you received from Mayfair 😊

Rated 5 out of 5 stars

CCTV system installation

I’m very happy with the service I received. The installation was very professional and the engineer explained everything afterwards. Thank you Mayfair Fire & Security

May 24, 2022
Unprompted review
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Reply from Mayfair Fire & Security

You're very welcome. We're glad you were happy with the service received at Mayfair 😊 Please do contact us if you need any additional help.

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Rated 5 out of 5 stars

Excellent

Excellent service. The engineers were very professional and answered any questions I had. Good experience overall. Would reccomend

May 24, 2022
Unprompted review
Mayfair Fire & Security logo

Reply from Mayfair Fire & Security

Thank you Ellie. We will pass on your praises to our engineers! 😊

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