Mayglothling Waste Reviews 16

Good worker, friendly, got on with the job,knowledgeable, nothing too much trouble, I will use them again

As expected, complete drivel in the reply. The original email dictating that they were coming tomorrow was obviously automated. There is no reason why an automated email shouldn't addresses the Customer by name. Systems do what people design them to do. Secondly, my request for an ETA was an entirely separate email that I sent directly to their normal office email address. And it was ignored by their admin staff. Rude.
Thirdly, this was not an urgent call out, and I certainly never intimated it was at any time, nor did they. And the water system was working very well, as the blockage was minor, and we had been aware of it for many weeks before calling someone out. How come that is classified as a 'priority' when the system is 'not working'. It was working very well actually, and was no priority. Kneejerk defence if ever I saw it.
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I booked Mayglothling to clear a blockage in my Domestic Waste Treatment Plant. I have never witnessed such pompous, self important, arrogant rudeness from any supplier. I received an email one evening dictating that they had scheduled the job and would arrive tomorrow 'sometime' between 8am and 6am. Nobody had shown even the common courtesy of talking to me to agree a date and time that was convenient for me, the Customer. I was clearly expected to clear my entire life because they had decided to come the next day. The 3 line email didn't even address me by name, or identify themselves. I replied and said NO, you are not coming tomorrow. Make an appointment with me like every other supplier on the planet who has some professional manners. So, I got a further email, dictating yet again, that they would come on Thursday between 8am and 6pm, a 10 hour 'slot'. Again, no discussion with me. I asked for an ETA, as I do have a busy life to get on with, rather than hang around for 10 hours waiting for them to bother turning up when it suits them. I never received a reply to this request, just ignored. Rudeness beyond belief. The engineer who came was charming and fixed the problem. The company isn't. Shameful arrogance.

Dillan H. was extremely polite, worked quickly & efficiently, noted where we had asked him to park, and manoeuvred the lorry exceptionally well in a confined space.

Being a Black Country chap (now domiciled on the Welsh border), I tend to speak as I find. I moved here 13 years ago and found Mayglothling. I have never used anyone else since. They have recently started their WaterSmart scheme. I have signed up. That just about says the lot. Ta.

Great team, Dillian the plant operator on the day was, polite, informative and just a general nice chap.

Our small sewage treatment plant overfilled due to failure of the sump pump on 2nd March 2026. I contacted Mayglothling (who had been emptying the tank regularly for some years) and asked for some urgent assistance. They agreed to come and empty the tank the next day and to also send an "Engineer" to assess the problem. As this was an urgent call-out, they charged me (on top of the £285 for emptying the Tank), a £198 "emergency" call-out fee and £288 for the Engineer's visit - all totalling £711.00.
The emptying went smoothly but the Engineer was on site for a maximum of 30 minutes, did nothing except attempt to loosen the outflow pipe from the pump and left, promising to send a list of required works to HQ.
In the meantime, the tank filled up again within 8 hours and I had to hire a petrol-powered pump to keep the unit from overflowing again so £285 wasted and arguably, not much value for money for the Engineer.
On the 6th March, I received an un-totalled "quote" from Mayglothling for effecting the remedial works and including a sum of £2,400 for re-lining the transfer pipe (no more than 60cm in length). I asked for a costed breakdown of this unusually expensive element of the "quote" but Mayglothling said "we can't do that" and added that the absence of a proper total was that unexpected works might be incurred. So it was an open-ended estimate rather than a quote then.....
Adding up all the elements in Mayglothling's estimate, this totalled £3,865 + vat.
I had had enough by this stage and contacted another firm who billed me only £175 + vat for sending out a very competent engineer within 12 hours of me calling them and subsequently provided me with a quote of £1,170 + vat for doing the same repairs as Mayglothling had quoted for and at 30% of the price.
My strong advice is DO NOT USE MAYGLOTHLING. In my opinion, they fall way short of any acceptable level of competence, are hugely expensive and their Administration is utterly appalling.

My septic tank system requires quite a powerful submersible pump to raise the waste water up to the level of the soakaway. Mayglothing installed a new pump only six months ago which inexplicably has failed. Response to the issue ( which is not really their fault )has been exemplary. With frequent visits being made to pump out the system free of charge, while in new pump is awaited from the suppliers. I am very impressed with the high level,of customer service.

So sad to have to write this review, but have been using this company for over 20 years but the last 7 or 8 years have been awful. The engineers and the waste collection guys are amazing BUT the admin staff are terrible. I have had my waste collection cancelled, rebooked, cancelled and rebooked nearly every year because, the lorry broke down or something else.
This year despite ringing twice the day before to confirm all ok, as I needed to book time off work to be there, they still cancelled, because the lorry broke down again whilst leaving the yard.

Excellent 5* customer care & service - ALL the team including the drivers are always pleasure to deal with - Especially in emergency situations. Going above and beyond to help & get the answers the customer needs - gosh…
Humans talking to humans who would have thought of that concept😉🤣 & even phoning the client back on the same day!!!! Brilliant &
Thank you !

Very poor customer service over 20 years. Previously asked to be notified when they came to service or empty our biotec plant, but more often than not, the didnt. Tank emptied in January but the driver had no clue how to do this properly. He even asked my wife if it was via the manhole next to the tank! He also did not empty the tank fully. The February annual service was very thorough, by a good engineer who took me through some issues. Then 4 months to come and do some critical extra maintenance work after giving a quote. They did notify me so I was able to check their hours. They then over billed me by 3 hours plus 3 items they did not replace. It took me 3 weeks to get any response from them, eventually they issued a credit note of £650 for the amount overcharged. No explanation of how or why this significant overcharging happened, so I am left wondering to be honest.

If i could rate 0 stars i would. When booking to empy our 2 water treatment plants i asked for a ring an hour prior as these are at our holiday lodges. Not only did i not receive a call but the driver emptied only one treatment plant and proceeded to leave media ( small balls that float in the tank to stimulate oxygen in the sewage) on the drive where guests/ children walk. They also then billed me for emptying both tanks even the second tank is in a locked area. After backwards and forwards emails iv been billed correctly but 3 days i asked hgor a ring back from the manager which has been ignored. We always try yo use local companies but i am affraid this is the lsst straw. Avoid !!!

Expensive and incompetent - an unhealthy combination. I won't be using Mayglothling again.

As usual, I've had to pester Mayglothling for weeks for a confirmed date for a sewage collection. They seem unable to operate a diary... or a map: they've been coming here for 15 years and were due today (confirmed only yesterday evening), but the driver reported to the office that he needed 4WD to get down our drive. It's tarmacked. I've no idea where he went but clearly not to our house. Why didn't he try calling me? It's not rocket science, is it?

I've now gone elsewhere: booked online in a few minutes; firm commitment to a date; about 60% of the cost of Mayglothling. Makes me wonder why I kept them on so long.

We have used Mayglothling a number of times in the past for Septic Tank drainage and once again had excellent communications, with a collection date promptly provided. There was some misunderstanding by the driver but the issue was quickly resolved by the company: they clearly take customer relations seriously and value their good name.

A very average experience with Mayglothling with some concerning customer service!

Was a customer for a few years, in general, the onsite team are very friendly and do a good job.
However, there were multiple times where jobs were delayed at the last minute due to bad planning (more pipes needed etc).

The final straw for ceasing services with them was when they gave out details regarding my property and septic tank to a prospective house buyer without my consent. The buyer used incorrect details about my whereabouts, which the office team did not verify with me, and proceeded to give out details regarding my account.
The follow up handling of this was also terrible, no accountability, just demanding invoices be paid. On this basis, I would not recommend Maglothling, purely based on their integrity and customer service.

Great service from this company for our annual septic tank empty. Driver was professional and really knowledgeable. Highly recommended. Been using them for a few years now.

No hassle approach from this company. The guy knew what he was about. Slight issue getting new larger gear though very old narrow gate but heck he got though in the end. As for the job. He treated it like a cinch.