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Mayo Wynne Baxter Reviews 

1,184
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making complex situations feel easy and stress-free. The service is frequently highlighted as excellent, with many noting the team's efficiency, clear explanations, timely guidance, and quick response times, ensuring they feel informed and confident. However, some customers noted concerns about service quality, including instances of unhelpful advice, incorrect reporting, or prolonged and inefficient conveyancing.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the professional, responsive, and... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the process as easy, smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is 27 years since we moved last. Things have changed drastically in the Property Market. Having MWB on our side has been fantastic, they are local, they know the area, know who to talk to and know... See more

Company replied

Rated 5 out of 5 stars

I would wholeheartedly recommend Mayo Wynne Baxter, and in particular Michelle & Sally for any house sale/purchase needs. You hear horror stories about solicitors during house buying, but this wasn't... See more

Company replied

Rated 5 out of 5 stars

Belinda at Mayo Wynne Baxter made what could have been a stressful situation feel easy. I was working to a deadline following my redundancy and she was responsive, clear, and incredibly efficient. She... See more

Company replied

Rated 5 out of 5 stars

Lisa Taylor has been exceptional in her attention to detail and responses to our many questions. I cannot rate her highly enough, it’s very reassuring to know Lisa has your back and your confidence... See more

Company replied


Company details

  1. Legal Services

Written by the company

Award-winning solicitors with offices across Sussex. Mayo Wynne Baxter employ outstanding legal specialists and deliver exceptional service for clients locally and nationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,184)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

Support and guidance when most needed

Belinda Mercer and her team provided an efficient, friendly service. I was impressed with both the service and legal guidance and would not hesitate to use them again. Many thanks.

January 12, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-stars! We will pass it onto Belinda and team.

Rated 5 out of 5 stars

Fast & Friendly

Fast, friendly and professional service, many thanks.
Clearly explained details of an Employment matter and responded rapidly to all and any questions, resulting in a swift conclusion.

January 8, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. We will pass this onto the team.

Rated 5 out of 5 stars

Amazing work, so professional and empathetic

As for most people requiring legal assistance, I have been through a very difficult time. Nicole and Sam have been fantastic at helping me through it and resolve the situation. I was given honest advice about my potential success with a legal claim. Having provided all of the information regarding the case, they then took control allowing me to take a step back and breathe. I wish I had done this much earlier, as after many months struggling myself, it was then swiftly over once I contacted Mayo Wynne Baxter

January 8, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to leave us a review. Nicole and Sam are great and we will pass this onto them.

Rated 5 out of 5 stars

Settlement Agreement Support

Nicole Humphreys has been exceptional in reviewing and supporting me in my settlement agreement. Kind, polite and reassuring. Whilst Victoria Seymour supported and facitated meetings required.

Thank you both!

January 6, 2026
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words, We will pass it onto Nicole and Victoria.

Rated 5 out of 5 stars

Professional and efficient

Nicole and the entire team were extremely professional and handled my case with the upmost care and consideration.

September 10, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words - we will pass this onto Nicole and team.

Rated 5 out of 5 stars

Very professional firm

Very professional firm, everyone I dealt with was polite and confident. Nicole Humphreys took on my matter and had it settled within days. She was thorough and patient and got the job done. Would recommend for sure.

December 24, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stars. Nicole is great and we will pass this onto her.

Rated 5 out of 5 stars

Bravo! Great Service

I recently used Mayo Wynne Baxter for an employment matter and was super pleased with them. They were professional and responded to my emails quickly.
During my meeting Nicole explained everything in simple English and ensured I understood everything.
I wouldn’t hesitate in recommending their services.

December 17, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you so much for your kind words. Nicole is great and we will pass this onto her.

Rated 5 out of 5 stars

Sam was excellent throughout

Sam was excellent throughout. She was empathetic, thorough, precise, and considered in her approach, making the process clear and straightforward. Really easy to work with and highly professional. I’d wholeheartedly recommend her. Sam, thank you.

December 12, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thanks you for your kind words and the 5-stars! Sam is great and we will pass this onto her.

Rated 5 out of 5 stars

Extremely helpful and professional service.

Ross and Victoria were extremely helpful and professional in every interaction I had with them. They concluded the matter swiftly and made everything very clear and stress free. Their help was invaluable negotiating something I had no knowledge on how to deal with. I would definitely go to them again if I need help and highly recommend their services.

August 31, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to leave us a review and for the 5-Stars! Ross and Victoria are great and we will pass this onto them.

Rated 5 out of 5 stars

Lisa Taylor has been exceptional.

Lisa Taylor has been exceptional in her attention to detail and responses to our many questions.
I cannot rate her highly enough, it’s very reassuring to know Lisa has your back and your confidence.
She is without doubt the best solicitor in her field.
Hayley has also been massively helpful, polite and organised.

December 5, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and the 5-Stars! Lisa and Hayley are is fantastic and we will pass this onto them.

Rated 5 out of 5 stars

Great job by MWB with the sale of our…

Great job by MWB with the sale of our very old house. Kept us informed throughout, dealt with enquiries sensibly, very professional. Thoroughly recommend without reservation.

December 5, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-Stars and for taking the time to leave us a review. We will share this with the team.

Rated 5 out of 5 stars

Great Company - Great Team

Nicole took the time to explain everything to me and made me feel comfortable asking questions and raising concerns. Her and her team were very attentive and efficient. I would 100% recommend them.

November 12, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. We think Nicole is great too and we will share this with her and the team.

Rated 1 out of 5 stars

A simply appalling client experience

It is with remorse I feel the need to submit this review as I have historically received great service from this firm and been happy to recommend them.

However when engaged recently to assist with the estate of a deceased relative they lost my trust and loyalty by completing on an asset sale but refusing to release the substantial proceeds - seemingly due to a paperwork anomaly which possibly should have been an obstacle to allowing completion to occur. The consideration of sale was then held to ransom as they sided with their opposite counterparty on the transaction in an attempt to overcome perceived errors.

A complaint was raised in accordance with their procedures but has not been acted on as per their published guidelines. Over 8-weeks have since elapsed and correspondence is not being responded to or even acknowledged. No-one is available to discuss giving me little option other than to refer the matter to the Legal Ombudsman. The immense stress and frustration this has caused could and should have been avoided - especially given the circumstances with the sad loss of a loved relative. This has had a profound and devastating effect.

Edit Jan 2026: Thank you for your reply. However I see no evidence you take concerns raised seriously. My complaint of 22 Sept 2025 remains unanswered- some 15 weeks after it was raised notwithstanding the 6-8 week timescale advertised on your website. There appears to have been a complete breakdown in your processes and client orientation. Your faux concern is frankly insulting given the shambolic way you have mis-managed my affairs

September 22, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for taking the time to share your feedback.
We are sorry to hear that you feel dissatisfied with your recent experience.
At MWB, we take any concerns raised about our service seriously.

Rated 1 out of 5 stars

Terrible company

Terrible company, awful communication, dragged out the house purchase for 6 months. Gave awful advice and reported findings incorrectly to lender. Impossible to get hold of.

November 25, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for sharing your feedback.
As you are aware you are not a client of this firm and as such we cannot provide a detailed response to your complaint. We regret that the outcome of the transaction was not as you had anticipated, which was due to complications that were outside of our control.
We are satisfied that we have acted in the best interests of our clients, and we regret any inconvenience this situation may have caused.

Rated 5 out of 5 stars

It is 27 years since we moved last

It is 27 years since we moved last. Things have changed drastically in the Property Market. Having MWB on our side has been fantastic, they are local, they know the area, know who to talk to and know all the Estate Agents. Having a trusted Legal Team supporting us in both our sale and purchase was a very wise choice. When other so-called 'conveyancing factories' (in other parts of the country) were failing to provide timely updates or support, the MWB Team held our hands and provided timely guidance and professional advice at all times. We are glad we chose a local independent solicitors.

November 7, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words an the 5-stars! We will pass it onto our Property team.

Rated 5 out of 5 stars

Fantastic support assisting with a work…

Fantastic support assisting with a work situation. Nicola was helpful and always on hand to answer any questions I had. I would highly recommend

November 17, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. We will pass it onto Nicola.

Rated 4 out of 5 stars

Family law

During a difficult divorce and so a very difficult time in my life, I was grateful for the knowledge that Grant had and the compassion he showed towards me. It was good to know that he was on my side, fighting for the best outcome for me. He was always courteous and explained my options clearly, just what you need when you are in a situation that is unfamiliar and unpleasant. I would recommend Grant and like to thank him for all his hard work.

March 11, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words and for taking the time to leave us a review. We will pass it onto Grant.

Rated 5 out of 5 stars

Michelle and her team made the process much easier

As usual, Michele and her team guided us through the process of selling and buying, which although never easy, was made more so with Mayo Wynne Baxters professionalism.

We would have no hesitation in using Mayo Wynne Baxter in the future and would recommend them.

October 21, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for your kind words. Michelle is great and we will pass this onto her.

Rated 5 out of 5 stars

Employment Settlement Agreement

I used Mayo Wynne Baxter for a second time after they proved so helpful when tracing and obtaining documents relating to my late mother's property. This time it was a different matter, but once again they provided excellent support and advice. Marika and Victoria were available and organised. If your company pays for you to take legal advice on such matters, then I would recommend using Mayo Wynne Baxter.

September 15, 2025
Unprompted review
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Reply from Mayo Wynne Baxter

Thank you for the 5-stars! Marika and Victoria are great and we will pass it onto them.

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