I stupidly thought getting something for free and just paying delivery was genuine ( if it's too good to be true ) like everyone else on here.. yes NOW I know it's a subscription site after they've... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disgusting, I paid £3 postage for something that was free from the Boots store at the beginning of May and now I have had 2 payments of £45 each taken out of my account. I am about to set up a dispute... See more
Company replied
As others mentioned already - very shady business. Offering some "free samples" (never arrived btw), which so far costs my wife which lower her guard this time - £62. If I would not step in, might... See more
Company replied
I previously wrote a review about Mazeebuild that was negative. I feel it would be cheating to delete it, but I certainly know now that this company does not deserve the bad press. I contacted cust... See more
Contact info
1 Barnes Court, Barnes Road, Pulham Market, IP21 4SQ, Diss, United Kingdom
- +44 330 818 5417
- support@mazeebuild.com
- mazeebuild.com
1.8
Poor
68 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Total scammers
Total scammers. Took £3 on my credit card then a further £31.50 without authority to do so. Got the £31.50 back by disputing the transaction. Don’t go near them!!!
March 10, 2025
Unprompted review
Reply from Mazeebuild
Dear Linda,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at social@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
This is a SCAM
This is a SCAM - AVOID.
The company claims to have sent an email that explains all charges and the subscription but this is a lie - no emails have been sent.
March 19, 2025
Unprompted review
Reply from Mazeebuild
Dear Anjam,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at social@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
I work too hard to be scammed
I work too hard to be scammed. These fraudulent rogue operators. £3,00 then £45.00 charged to my credit card. How they did this only Houdini knows! We are coming after you and we will confiscate every penny from your accounts.
March 10, 2025
Unprompted review
Reply from Mazeebuild
Dear Valued Customer,
We are sorry to see that you have left us a negative review on Trustpilot. Mazeebuild is a subscription service that provides its members with means to create their own customized websites/blogs, without any need for coding skills. We think there must be some misunderstandings since we only provide this service to paying members.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We have informed our support team of your case. However, since your full name is not found on TrustPilot, we will not be able to find your contact details. In order to speed up the resolution of your case, we urge you to contact us at social@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform the team that you have raised your case with us on Trustpilot and they will have your details.
Thank you and we look forward to contacting you to help.
Best regards,
Support Team
As others, avoid
As others, have had £3 then £45 taken on my credit card. Have mailed them awaiting a response, can’t cancel a subscription I didn’t initiate. Raised a chargeback claim with my credit card company.
March 14, 2025
Unprompted review
Reply from Mazeebuild
Dear Glen,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at social@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. Please inform the team that you have raised your case with us on Trustpilot and they will have your details.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Absolute charlatans...£3 paid but then…
Absolute charlatans...£3 paid but then £45 taken for absolutely nothing in return ..chat on their website doesn't work .
March 4, 2025
Unprompted review
Reply from Mazeebuild
Dear Jim,
We are sorry to see that you have left us a negative review on Trustpilot. Mazeebuild is a subscription service that provides its members with means to create their own customized websites/blogs, without any need for coding skills. We think there must be some misunderstandings since we only provide this service to paying members.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We have informed our support team of your case. However, since your full name is not found on TrustPilot, we will not be able to find your contact details. In order to speed up the resolution of your case, we urge you to contact us at social@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Our Live Chat is available Monday-Friday and we are sorry to have missed responding to your inquiry. Please inform the team that you have raised your case with us on Trustpilot and they will have your details.
Thank you and we look forward to contacting you to help.
Best regards,
Support Team
SCAMMERS!!!!
Absolute scam. My grandma was having $60 odd AUD coming out of her bank and she didn't know why. She's on a pension. She panicked and stopped her card and hasn't been able to access her money for over a week waiting for a new card. I looked up the details and it was this company, who clearly have tricked people into thinking they were getting cheap items off of fb and then signed them up to a subscription. She's an old lady!!! She didn't have enough money to eat because of your unscrupulous unethical scamming!! Disgusting. Please be careful everyone, and check in on your elderly relatives 🙏 ❤️
Edit: the mazebuild appears to be a website building company from the look of their website. I assure you my 78 year old grandma did not use this service or intentionally subscribe. She does not have an account with your site so she can not login and cancel.
February 1, 2025
Unprompted review
Reply from Mazeebuild
Hi Madeline,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our service and we think there is a misunderstanding.
To cancel your subscription with us, simply login to your account via our website, go to your profile page and you will be able to cancel it there.
You can also contact us at support@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.
Customer satisfaction is very important to us. Rest assured that we are always here for you.
Best regards
Support Team
MAZZEBUILD AVOID AVOID AVOID Fell for their FB…
AVOID AVOID AVOID Fell for their FB offer for a £3 Charlotte Tilbury makeup set doing a simple survey. 3 days later they tried to take £45 having set up a subscription on my account. Subscription for WHAT? Disgusting that this is possible without any approval or agreement OR SMALL PRINT BY THIS VERY DODGY COMPANY.
I feel stupid for falling for this scam. I have reported them, hopefully they will be investigated and shutdown. There are enough bad reviews to warrant it.
SHAME ON YOU MAZZEBUILD
March 9, 2025
Unprompted review
Reply from Mazeebuild
Dear Dannielle,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
It is utterly disappointing how this…
It is utterly disappointing how this company trapped me in the scam of a survey and I was gifted Charlotte tilbury set for £3. After two days I'm being charged £45!! This is insane and I'll be reporting the company to police. Please don't comment about just cancelling theso called subscription as I already did that (though I never subscribed in the first place). I simply want my money back!!
March 8, 2025
Unprompted review
Reply from Mazeebuild
Hi Syeda,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our service and we think there is a misunderstanding.
To cancel your subscription with us, simply login to your account via our website, go to your profile page and you will be able to cancel it there.
You can also contact us at support@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.
Customer satisfaction is very important to us. Rest assured that we are always here for you.
Best regards
Support Team
This is a con
This is a con. Thought I was dealing with Decathlon. I did a short survey and on completion was able to buy a NorthFace backpack for £3. Or so I thought. A few days later I was billed for the £3 plus £45. Apparently it is a hidden subscription. At no point was the name Mazebuild mentioned or i would have Googled it.
Keep clear of this website. I now have to wait for the money to go out of my account before the bank can act
March 6, 2025
Unprompted review
Reply from Mazeebuild
Hi Wayne,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our service and we think there is a misunderstanding.
To cancel your subscription with us, simply login to your account via our website, go to your profile page and you will be able to cancel it there.
You can also contact us at support@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.
Customer satisfaction is very important to us. Rest assured that we are always here for you.
Best regards
Support Team
Stay away from this company they r…
Stay away from this company they r extremely dangerous and take your money 4 no apparent reason. I've reported them to the fraud police and ny bank. I will add more atva later date. But don't no trust or use this company very dangerous and take money out of your bank account without permission..
March 6, 2025
Unprompted review
Reply from Mazeebuild
Hi Stuart,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
To cancel your subscription with us, simply login to your account via our website, go to your profile page and you will be able to cancel it there.
You can also contact us at support@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.
Customer satisfaction is very important to us. Rest assured that we are always here for you.
Best regards
Support Team
It’s a scam.
I have 2 bills from Mazeebuild and have never bought anything.
Don’t know what website it is and what they sell.
I don’t want to pay anything.
I’m very angry 😡
February 21, 2025
Unprompted review
Reply from Mazeebuild
Hi Mark,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
To cancel your subscription with us, simply login to your account via our website, go to your profile page and you will be able to cancel it there.
You can also contact us at support@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.
Customer satisfaction is very important to us. Rest assured that we are always here for you.
Best regards
Support Team
Scam alert
Scam alert
Be careful, they use scam website to "sign subscription". After 3 days they try to charge me 45£, just discussing
February 21, 2025
Unprompted review
Reply from Mazeebuild
Hi Marcin,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
To cancel your subscription with us, simply login to your account via our website, go to your profile page and you will be able to cancel it there.
You can also contact us at support@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.
Customer satisfaction is very important to us. Rest assured that we are always here for you.
Best regards
Support Team
Dodgy website that uses Facebook to get…
Dodgy website that uses Facebook to get you to sign up to a subscription sleekly. Promise gifts for 2/3 pounds, but charge you £45 every 2 weeks if you don't cancel the subscription.
February 25, 2025
Unprompted review
Reply from Mazeebuild
Hi Andy,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our service and we think there is a misunderstanding.
To cancel your subscription with us, simply login to your account via our website, go to your profile page and you will be able to cancel it there.
You can also contact us at support@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.
Customer satisfaction is very important to us. Rest assured that we are always here for you.
Best regards
Support Team
SCAM ALERT
SCAM ALERT - they got £3 but tried to take £45 - i cancelled my card. Their reviews are a joke.
February 21, 2025
Unprompted review
Reply from Mazeebuild
Hi JR,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
To cancel your subscription with us, simply login to your account via our website, go to your profile page and you will be able to cancel it there.
You can also contact us at support@mazeebuild.com or visit our website mazeebuild.com where you can talk to our support team via live chat. Please inform them that you have raised your case with us on Trustpilot and they will understand your case.
Customer satisfaction is very important to us. Rest assured that we are always here for you.
Best regards
Support Team
I never signed up for a subscription
I never signed up for a subscription. Infact i answered a survery to get a bag for £3 then tried to take 22.50 off me
February 22, 2025
Unprompted review
Reply from Mazeebuild
Hi Lucy,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
This is a scam
This is a scam, which lets them take money out of your account without full consent. I note that all the positive reviews are 5 star and written by "people" who have only ever written one review. Trustpilot, please look into this suspicious behaviour.
February 16, 2025
Unprompted review
Reply from Mazeebuild
Hi Lucy,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Absolute scam
Absolute scam. Never subscribed to this phony company.
February 5, 2025
Unprompted review
Reply from Mazeebuild
Dear Rod,
We are sorry to see that you have left us a negative review and we are very sorry that the situation you described must have been a misunderstanding. Our support team will try to contact you to help you.
Our support team will contact you as soon as possible to understand and help you resolve the issue. I also invite you to contact us at support@mazeebuild.com or visit our website mazeebuild.com to speak to one of our agents via live chat. Please let them know that you have raised your case with us on Trustpilot and they will be aware of your case.
Customer satisfaction is very important to us and please rest assured that we are here to help you.
Best regards,
Support Team
I'm no tech wizard but building a…
I'm no tech wizard but building a website with this platform was a breeze. There's nothing like seeing your own creation live on the net.
Stellar stuff!
January 14, 2025
Unprompted review
Absolute scam
Absolute scam. Posted an earlier review and they asked me to contact them. This is to clarify that they take no responsibility for fraudulently taking money, and although they have agreed to delete my email and address details, they will not remove my credit card details due to "accounting law". I will be cancelling my debit card and requesting a new one as I have no trust that they will not take further funds. The company advertised that we paid to bear no relation to this company..
January 23, 2025
Unprompted review
Reply from Mazeebuild
Dear CSmart.
We are sorry to hear about the issue you shared. I have informed our support team of your situation and they will be in touch with you shortly.
If we are unable to reach you, we kindly ask you to contact us at support@mazeebuild.com, call +44 330 818 5417, or visit our website mazeebuild.com where you can speak to our support team via live chat.
Customer satisfaction is very important to us, rest assured that we are here to help you. Thank you and we look forward to contacting you.
Best regards,
Support Team
Just a heads up your website is still…
Just a heads up your website is still being used by scammers to sign people up to your services without their knowledge.
You need to invest in a more secure onboarding workflow or you are going to get sued or get fined by the authorities.
January 1, 2025
Unprompted review
Reply from Mazeebuild
Dear Rod Calderwood.
We are sorry to see that you have left us a negative review and we are very sorry that the situation you described must have been a misunderstanding. Our support team will try to contact you to help you.
Our support team will contact you as soon as possible to understand and help you resolve the issue. I also invite you to contact us at support@mazeebuild.com or visit our website mazeebuild.com to speak to one of our agents via live chat. Please let them know that you have raised your case with us on Trustpilot and they will be aware of your case.
Customer satisfaction is very important to us and please rest assured that we are here to help you.
Best regards,
Support Team
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