mazzucchellis.com.au Reviews 3

Worst customer service ever. A company that doesn't stand by their products should never be trusted. I have been married less than 4 years and I am on my second wedding ring. The first one was replaced as 2 diamonds fell out within the first year. They replaced it for an identical ring and again a diamond fell out. They wanted to charge me $780 to replace the diamond. The diamond is just a small speck! But it's their faulty product again! This took 9 weeks and multiple emails to get them to return my ring. No repair, no replacement. Spent nearly $50,000 with this company. Never, never again. Buyer beware!

Review relates to head office, the Mazzucchellis brand and quality of products, not a store specifically. If there is a fault with their product or design, they will not take accountability or offer up a fair and reasonable resolution. Currently months without my $10k engagement ring while trying to sort.

Had an issue with a bracelet clasp. Have had it repaired several times. Went to Garden City store the Manager was rude. She was vague in relation to who would pay and what the cost was. Then wanted me to sign a form which I refused as it was written backwards (unclear) due to her nationality. After a while I asked another shop assistant to clarify. The manager got angry & said "Im the Manager, she will do what she's told". I was floored, she was rude and tried to scam me. I had to tell her to write it again, more clearly she said no. It became a nightmare, the staff were trying to help and clarify. Why would you have this person managing your business. She can't communicate clearly, is rude to the customer and degrading to her staff. Mazzucchellis I have spent a fortune on Tag and Gucci in your store with no issues until this woman with her spiteful tongue. Do yourself a favour and remove her.