While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

On Dec the 23th 2025 I shipped a rare / valuable gaming card. I paid MBE n. 793 (located in Rome Via Delle Fornaci 28A/30) about 80 euros to have it insured against loss and delivered from... See more

Rated 1 out of 5 stars

We delivered 2 paintings from Roma to Madrid, both arrived shattered. The transportation agent (MAIL BOXES ETC 691) was very dodgy, he wanted us to pay to his personal bank account, no invoice, overly... See more

Rated 5 out of 5 stars

Thank you for the packages...they arrive in good condition and very fast as well from italy to uk..👌👌..good service..its my 1 time with them..but im pleased..very good company..fast..and professiona... See more

Rated 1 out of 5 stars

I asked to collect a valuable antique (over EUR 10k) from an auction in Milan and ship (MBE0016) to Hong Kong. They used a recycled A4 paper box with almost no packing material. The item was broken in... See more

Company details

  1. Freight Forwarding Service
  2. Digital Printing Service
  3. Logistics Service
  4. Shipping and Mailing Service

Written by the company

Attraverso una rete capillare di Business Solutions Centers, Mail Boxes Etc. offre soluzioni su misura per spedizioni e imballaggio, ecommerce e logistica, stampa e marketing, a privati, professionisti e imprese, con l'obiettivo di garantire ai clienti un servizio di qualità, altamente personalizzato.


Contact info

  • Viale Lunigiana 35, 20125, Milano, Italy

  • mbe.it

2.3

Poor

TrustScore 2.5 out of 5

345 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

False and Misleading Pricing (Will Cost You Thousands)

I wish I had seen these negative reviews before engaging Mail Boxes Etc. (MBE) and Auctions Logistics, their specialty branch, to ship antique furniture acquired in Italy to the US. They were polite at first, but it turns out they were extremely deceptive about what is included in their quotes. This is not the first time I have imported antiques, so I knew to be very clear in my emails with them that I wanted 'door to door' delivery. They provided a quote to me for services which I had every reason to believe would include what I was clear I wanted. Only when my items arrived in the US did a local customs broker call and tell me I owed them $1400 ON TOP OF what I had already paid MBE/Auctions Logistics, which told me they were going to handle everything except any duties/taxes. I contested this with them, but they know they have you by the tail and there's nothing you can do except leave a review like this, so they ignored me and blamed me for my misunderstanding (I'm not naive, I have a paper trail). There are way more professional shipping services like Convelio I've used in the past who are transparent and honest. Don't give your money to these scam artists.

January 15, 2021
Unprompted review
Show reviews in all languages. (345 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look