MBFS US Reviews 130

Had issues from the start of my finance agreement all the way to when the vehicle was returned and auctioned off.

These crooks added so many false damages to increase how much money they could rob from me. When the BCA engineer came to examine the car their were no damages whatsoever. However soon as the vehicle reached the premises of mercedes benz they somehow found damage to the door panels, interior mirror and the alloy wheels.

They are now threatening me with legal action for not paying a bill of nearly £500 for damages that don't even exist

Remember Mercedes Benz Finance and Inchcape are Franchises

I would strongly advise against using Mercedes Benz finance, as the reviews indicate that their service is extremely disappointing. It is important to be cautious when sharing your personal details with them. They seem to have a poor track record of responding to complaints promptly, and their customer service representatives often fail to follow through. It appears that their remote work situation may have contributed to this decline in service quality. In such cases, I recommend reaching out to the German company owner of Mercedes, who franchises out the brand. By informing them about the subpar service experienced in the UK, it is likely that they will take it seriously and work towards a better resolution. Germany prides itself on providing good customer service, so they will be motivated to address any issues that could potentially tarnish their brand.

Interested in upgrading my car to a newer model my local MB Dealer recommended I call MBFS to confirm a settlement figure. Well, that was a mistake. The next thing I knew my agreement was canceled with immediate effect, and was being threatened with repossession and a host of fees—no issues with my payments. All on time. Turns out that a change in my circumstances wasn't reflected in the agreement even though I had email confirmation over a year ago. No debate, no alternate options, no discussion. Pay up or we take the car to an auction and you pay the delta along with any fees. Fortunately, I was able to clear the finance to avoid this scam. Well done MBFS you've lost one more customer. Will never buy Mercedes again!

Fraudulent how they make up charges I’ve just got a county court summons today after trying to sort this, excess charges and there’s nothing you can do as the car goes straight to auction my car was checked twice with no faults of tyres been illegal but when it was checked at the garage ( car auction ) faults were found which I dissagreed with this part of the charges but to no avail.
So this is my second Mercedes on fiancé and the second time this has happened with them. it’s like a plot to get more money out of you as you’ve left and gone elsewhere
Proper fraudulent on there part

I had an A-Class personal lease car and have been stung for the value of £500 at the time of the return of the vehicle. The car itself has ALWAY's bottomed out on the UK roads even when crawling over speed bumps which has resulted in a scuff on the underneath of the bumper. This is £210. Tyre front had a scuff on the sidewall that was 1mm deep and less than the size of a penny, £150. Wheel scuff (£110, this I accept as it was two inches long!), a slight dent in the door that I did not even know was there until the man turned up to 'evaluate' the car -£50.
MBfs should be ashamed. The mileage was 15000 over 4 years on a 10,000 mile a year contract as they might have noticed that the world changed somewhat in 2020, so 25,000 miles under and I can bet that they make money on this fact. Ridiculous company, I have gone back to BMW as I never had any of these issues with them and I would recommend that anyone thinking of leasing a Mercedes that you think very carefully about entering a contract with this lot, I can never see me getting another Mercedes in my lifetime after this experience.

So well done MBfs you have lost another customer.

An automated system that's like a scene from fonejacker.
Jump through the hoops to finally get a settlement figure.
Press 1 if you are the agreement holder.
3 times it doesn't recognise me, and then cuts me off. You couldn't make it up.

They tell you that you have to wait upto 8 weeks on any decision that’s made by them we have a Mercedes GLE 43 that’s not fit for the road, coolant constantly leaks out, rusty side steps, recall on vehicle, trim hanging off, advisories on Mot never done before we bought it, just not good, won’t give you a hire vehicle or nothing, was told by Mercedes Benz Warrington that interest is charged on a daily basis and amount owing gets deducted day by day, when we got the settlement figure that’s not the case, Mv67CGG

A Mercedes GLE was returned in excellent condition but a bill was later received with fictitious extra charges.
They even added a charge for when I didn't possess the car, and several invented charges on the infamous second inspection at British Car Auctions site. The inspection on collection had none of these extra charges added which were on the second 'inspection' conducted by the company benefitting from the charges, so a clear conflict of interest.

£538.78 were eventually acknowleded as incorrect, but they still tried to insist on other false charges.

This company clearly uses the return procedure as a mechanism for materialising bonus profits by manipulating the reports.

MSFS do not talk to you, and use debt collection agencies to harrass you into accepting their false charges.

Nearly every review here has a similar experience and Mercedes is evidently not bothered, but one complaint multiplies to many other people, so when sales eventually fall they may realise this outrageous policy is harming their brand.

As many here, I was a Mercedes user for many years, SLs, SLKs, GLE but now never a Mercedes again. I will fight this all the way in court as Mortimer Clark have kindly suggested, and will notify trading standards. MBFS tried to block our application to the Ombudsman. Avoid this company.

We all know Mercedes Benz are well-made brilliant cars but unfortunately, we can not say the same about MBFS I leased a car for 2 yrs it was returned in immaculate condition with only 6000 mile on the clock and collected by BCA however after a final inspection I received a bill for damages of £1100 I disputed this bill amazingly MBFS halved the Bill to £550 I still disagreed and my advice to everyone is to use the financial Ombudsman they investigated and found in my favor if MBFS can rip you off they will I would not ever recommend using MBFS ever again

MBF took ballon payment TWICE over a 13 Day period I was informed 2 nd payment refund would only be received in 10/14 days Systems Systems the excuse for taking monies twice plus no Director can be spoken to MBF do NOT understand the principle of taking ownership of problem run like a Mickey Mice Cartoon

Can’t give zero stars. Appalling service from the finance arm of Mercedes. They have an sla of 10 days to reply to extension queries, instead they take 20 working days to provide an extortionate quote for a 3 months extension and know you have no time to secure a different option. Never again will I use Mercedes again

Absolute crooks, as per some other reviews, they along with BCP make up faults at extortionate prices to rip customers off.
I returned a lease car after 3 years with extremely low mileage in immaculate condition only to be given a bill for all sorts of nonexistent faults. Had to complain to get a credit. Will never touch them again.

Having been a Mercedes customer for 12 years, I kept a lease vehicle (with mbfs agreement) for an additional 3 months at the end of a 2 year lease. When I gave the vehicle back in good condition, I was presented a bill for the 3 months of mileage over the 10,000 per annum. I explained that actually I had leased for the vehicle for 2.25 years so the mileage allowance would increase to cover this period, and heard nothing more. 1 year later they lodged a CCJ against me for £497 to an address I had moved from 6 months earlier. I wasn't aware of this until after the 30 days lapsed and the default judgement was entered. I was left with an incorrect CCJ which ruined my credit for years, costing me a load of time and money in increased mortgage rates and hassle trying to get it set aside which was unsuccessful due to them lying at a court hearing and saying they didn't consent for me to extend the lease. This is the reward for years of being a loyal customer, I drove Mercedes exclusively prior to this, and would never touch them again. An absolutely disgraceful way to treat anyone, and one of the most frustrating experiences of my life.

My insurance company paid the finance in full back in November and I’ve called twice because they are chasing me for non payment of my account! They have acknowledged payment but because it hasn’t a reference number I’m being persuaded for a default on my account. I’ve called them and they’re nothing but not helpful and they know I’ve settled my account in full but this is dragging on and my credit score has lowered considerably I’ve voiced this to them and they don’t seem to care. I would never buy another car from these people I’ve had 3 consecutive mercs consisting of an A class and two GLC models. Never again would I walk into the showroom.

Terrible

The service department is terrible on the phone number 8664931762, the representative hang up very unrespectful.

This is a disgusting company. I had a pick up van for 3 years and had a couple of dints and scratches repairs by a professional company. I anticipated a bill for a few hundred pounds for a clean internally but received an invoice for over £4000 !! Absolute jokers. It is a van, you cannot expect there to be no wear and tear, but I went beyond this and paid a company to ensure it was returned in good order!! I took photos and videos of the van the morning it went back for my own insurance and have proof of repairs from a company so good luck getting a penny out of me. Will see them in court if needs be

Sadly , I am echoing the comments below .
Had an E Vito ( which I loved ) go back after 10 mths because I’d failed to understand it was an Operating lease so I couldn’t buy .
Van was pretty much A1 , inside was immaculate .
They didn’t inspect van on collection & then sent me a bill 2 weeks later saying I owe them £591.00 for scratches , what a joke. I took pictures on day it was being collected and it didn’t look like the pictures they had .
Don’t deal with them, rogue outfit profiteering with threats .
I go to court if necessary .
Scandalous + I’ll never buy another Merc .
Like previous said , why would Mercedes align themselves with this company .

I agree with so many of these comments. I had a Mercedes S Class for 4 years and 3 months on a PCP. I cherished it like my own and it was the best car I have ever had. It was returned in mint condition but they have also made up fabricated claims that there were scratches down to the bare metal ! I have been inundated with calls from their "debt collectors" and received countless letters of claim. I will not be paying a penny and will defend myself in Court. These are money making schemes and not genuine claims. Mercedes should be ashamed that they are associated with such a company. As someone who has owned many S class Mercedes, this was my first on a PCP. Never again Mercedes.

DO NOT USE MBFS! I have leased many trucks over the years, never had any issues on returning them at the end of contract. A few acceptable charges along the way. Mercedes however have just charged me £625 for polishing out light scratches on a 3 year old truck with 30,000 miles on it. A COMMERCIAL vehicle! I've tried to argue this through every means possible other than going to court. I was worried it will affect credit rating so couldn't take it this far. Absolute disgrace of a company, they'll never get a penny out of me again. PLEASE READ ALL THESE REVIEWS PRIOR TO LEASING THROUGH MBFS!!

This company provides a very poor customer service.
Any time I call I got a bad experience.
I wouldn't use them a gain for my next financing.