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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, noting a significant decline in quality. Customers frequently mentioned issues such as hard, inedible pieces, powdery texture, and a lack of taste, leading many to discard their purchases and switch to alternative brands. The value for money was also a concern, as consumers felt the products no longer justified the cost due to these quality issues. Some people also felt that the products had an unpleasant plastic smell and chemical taste, with a few even referencing past product recalls. Additionally, some customers expressed frustration with packaging that was difficult to open without spilling the contents.

What people talk about most

Product

Reviewers express widespread disappointment with the product quality. Many customers report that items like... See more

Quality

Users describe negative interactions with quality, consistently expressing disappointment. Many report that... See more

Value for money

People report negative experiences with value for money. Many consumers express disappointment, stating that... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We have loved McCains roast potatoes for a good few years but suddenly they have hard putty like pieces in them, they are hard and un eatable, not buying them any more. Tescos are more reliable. Hopef... See more

Company replied

Rated 1 out of 5 stars

I thought I would try the ready Jacket Potatoes, these were absolutely dreadful, the potato tasted like powder, my advice, buy baked potatoes fresh and pop in the microwave for 10 minutes, job done, t... See more

Company replied

Rated 1 out of 5 stars

NO stars preferred. Frozen Chips. Scrag ends. 1.6kg crinkle cut oven chips . Tasteless potato taste powdery. BUT worst of ALL vast majority in bag are TOTALLY inedible. End up discarding anywh... See more

Company replied

Rated 1 out of 5 stars

What have McCain done to their oven chips? Used them for years and very happy but the latest bag of Home crinkle cut were absolutely horrible. I've thrown them away now and just won't buy any more. W... See more

Company replied


1.6

Bad

TrustScore 1.5 out of 5

139 reviews

5-star
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1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

No customer service

No customer service. I have a severe food allergy. I emailed McCain to ask for some help about a particular ingredient in one of their products. They didn't even bother to reply to my email. I don't know why they encourage customers to use their contact us email address when they just ignore the emails they receive.

April 14, 2023
Unprompted review
Rated 1 out of 5 stars

rotten chips

mccains chips were great . they r stail and will not cook. the last 5 bags i still have in the freezer. i will have 2 throw away thanks mccains

April 30, 2023
Unprompted review
Rated 3 out of 5 stars

The McCain French fry is now cooked…

The McCain French fry is now cooked 🤦🏾‍♀️. The vegetables no longer taste the same as the uncooked one I used to buy. Please don't cook the vegetables they taste horrible.

April 21, 2023
Unprompted review
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Rated 2 out of 5 stars

Un-cookable chips

Why have the chips become un-cookable. They can be in the oven for an hour and they are still hard and horrible. The inside of the bag is all greasy. What’s happened? They used to be so good?

April 5, 2023
Unprompted review
Rated 1 out of 5 stars

Really awful chips

Really awful chips, rancid tasting oil. Inside chips is like some mush formally known as potato. Far better frozen chips available such as Aunt Bessies or own brand ones.

September 7, 2022
Unprompted review
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Rated 1 out of 5 stars

My McCain experience

I bought a lamb cutlet meal it was absolute crap . It was horrible it wasn't even a cutlet it was a horrible piece of mince meat coated in bread crumbs . It didn't taste of lamb it was disgusting

November 26, 2022
Unprompted review
Rated 1 out of 5 stars

What has happened to McCain's chips

What has happened to McCain's chips? I have just thrown nearly 50% of a 1.6kg bag of crinkle cut chips in the bin. Just scraps and off-cuts. Never again. McCain's get your act together.

November 13, 2022
Unprompted review
Rated 2 out of 5 stars

Bad chips and greasy bags…

McCain frozen oven chips have gone downhill. Loads of bad chips in bag. When I complained they told me potatoes were bruised!!! And now the bags when you pick them up in Tescos are greasy on the outside. Hands are so greasy and smell. I’m going to try own brand from now on

October 21, 2022
Unprompted review
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Rated 1 out of 5 stars

We have bought mcaine crinkle cut chips…

We have bought mcaine crinkle cut chips for a couple of years now and have been very happy with them, , that is untill the last couple of bags. I don't know what they have done to make them so bad, and we will never buy them again. They used to be crispy and fluffy but now they are hard, earthy and disgusting. I suppose all good things comes to an end.
EDIT + WE DID STOP buying the Macains crinkle cut chips, but whether it was a batch that escaped QC or a badly blanched batch but ever since my complaint ( really don't think that that had anything had to do with it) the crinkle cut bags of chips returned to the status of excellence and we, my wife and i have been enjoying them again.
Maybe we jumped the gun on that review will take more time to analyse.
We are buying and we are eating them again and they are excellent.
Thank you Mcains Chips.

October 28, 2022
Unprompted review
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Rated 1 out of 5 stars

Poor quality poor attitude towards consumer

We purchased on 3 separate occasions 1.6kg of straight and crinkle oven chips. When cooked (baring in mind we've always used these) when cooked they were earthy, not golden and crunching. Infact disgusting, I combined with images etc but never had a reply. Appalling attitudes consumer

May 28, 2022
Unprompted review
Rated 1 out of 5 stars

McCain oven chips used to be good…

McCain oven chips used to be good quality, non greasy chips. Not any more. The bags are covered in grease and you have to wash your hands after handling them.
The chips contain many black inedible chips that have to be removed before cooking. If you miss one and eat it by mistake tastes disgusting. I stopped buying them a year ago and buy Tesco oven chips instead. Far superior product, bag isn’t covered in grease and almost no black eyed, bad tasting, earthy chips. Pay a bit more, but a much better product. Recently had to buy McCain crinkle cut chips as Tesco own brand were out of stock. I would have rather gone without - they were soft and mushy when cooked, a great disappointment. Avoid buying McCain chips at all costs is my advice…

May 24, 2022
Unprompted review

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