McCalls Highlandwear Reviews 

810
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, friendly, patient, and knowledgeable during personal kilt fittings and accessory purchases. Many reviewers note that the traditional clothing items are of superb quality, perfectly matching their personal expectations while providing excellent overall value. A few other people also felt that online orders and fast international shipping services arrived very promptly accompanied by secure, careful packaging. Consumers consistently appreciate the remarkably straightforward ordering process, beautiful gift wrapping, and exceptionally warm and attentive customer support provided throughout all physical store visits.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting superb item quality and items... See more

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, patience, and... See more

Service

Clients share profound satisfaction with the service, highlighting quick response times and prompt deliveries... See more

Delivery service

People report positive experiences with delivery service, highlighting that packages arrive promptly and... See more

Quality

Reviewers mention positive feedback about quality, noting that items like kilts, jackets, and accessories are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Attention to detail and what the customer wants from Nicki at McCalls, Aberdeen. Spot on advice what was needed for the hire outfit (son and myself) for my daughter's wedding. I was also upgrading m... See more

Rated 5 out of 5 stars

Faye at McCalls was brilliant when I came in to buy accessories for my wedding. She patiently talked us through pricing of different items. Asked questions we hadn't thought to ask. A very nice person... See more

Rated 5 out of 5 stars

Hired a kilt for my school ceilidh. Thanks to Craig at McCalls Aberdeen for his outstanding service. He was extremely friendly and helpful, guiding me through kilt selection and fitting. Would definit... See more

Rated 5 out of 5 stars

We hired all the kilts for our wedding from McCalls and the service given throughout was excellent. A couple of our groomsmen live abroad and McCalls guided us through the measuring process with ease... See more


Company details

  1. Kilt Shop and Hire

Written by the company

Scotland's No1 Kilt Hire and Highland Dress Hire Shops in Aberdeen, Edinburgh, Glasgow, Elgin, Dundee, Tillicoultry and Broughty Ferry


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

810 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(810)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Wrongly fitted kilts

My husband and I rented our kilts for all of our sons and grandsons. We were married on 22/10/2021. I was very angry and with good reason. On our special day none of their kilts fitted properly this included day before checks to ensure they had been amended. I haven't recommended family or friends to hire from your establishment.

May 5, 2025
Unprompted review
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Rated 5 out of 5 stars

We visited here years ago when our…

We visited here years ago when our children were young They are now much older and have children of their own
My daughter came with her tent and we opted for a lodge
The tent pitches were fantastic Grass tidy and layout for electric hook ups good
Our lodge was amazing Well equipped with everything you cld need or want Right down to a welcome biscuits tea and coffee Also a starter set for the built in dishwasher and washing machine
Beds all made up The presentation was fantastic
Immaculately clean
The site is still a work in progress but it’s obvious from the work already carried out that in the very near future it will be truly amazing
The weather was very sunny for May although a chilly wind
The views and location is breathtaking
Would highly recommend for couples and families
Well done to a highland holidays 🎉🥂

May 2, 2025
Unprompted review
Rated 2 out of 5 stars

2 cancelled orders due to company errors

First online order was cancelled and refunded by company as the item was sold out but still available on the website. Second order was also cancelled and refunded because they listed the wrong price on the website. Whomever looks after the website really needs to be a bit more careful with the stock availability.

April 19, 2025
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Rated 5 out of 5 stars

AMAZING

I have never in my life had such an incredible experience when making a purchase.

Robyn was amazing and gave me nearly 2 hours of her time to select the perfect outfit.

She managed to greet other customers at the same time as dealing with me!

Cannot recommend this place enough!

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

First time using McCalls and would definitely use again. From the first moment we arrived to have our fitting, and a re-fitting to an easy pick up and very smart kilts and trews all fitting perfectly. We had the added complication of the grooms family staying in Northern Ireland, who had a disabled uncle and needed something custom made. It wasn’t a problem and sorted everything for him. Thanks so much for everything.

March 15, 2025
Unprompted review
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Rated 5 out of 5 stars

just home from my 2nd fitting

just home from my 2nd fitting , Craig is absolutely brilliant, from start to finish , so professional but also a great laugh.

always a pleasure to go in and get a great service before any wedding event.

thanks for all Craig & team ,

Cheers ,

Scott endersen

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor quality

Very poor quality. I returned the Sgian Dhu and would not purchase another (from the Sgian Dhu Company). Staff in McCalls were however very helpful

February 19, 2025
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Rated 5 out of 5 stars

Wedding hire

Had to organise nine kilts for family for my wedding, this included a Zoom call to Spain. Staff could not have been more helpful throughout the whole progress.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and choice. Delighted!

The service was excellent. We were served by Ailsa who was extremely helpful and was very pleasant to deal with.
I was looking for a kilt, day jacket and waistcoat plus I wanted to see what could be done with a dress navy waistcoat that I had grown out of.
Ailsa explained the options available for the dress waistcoat which she found a solution for and also managed to get exactly what I needed for the day jacket and waistcoat.
Brilliant! Didn’t think I would be going home with exactly what I was after but I am.
Delighted!

February 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Delivery late, it cost me more!

I love the products, but unfortunately they arrived late, they were from my friend who came from Madrid and she had to pay £20 to Spain because they didn't arrive in Hertfordshire on time

January 22, 2025
McCalls Highlandwear logo

Reply from McCalls Highlandwear

Hello,

Thank you for taking the time to review. I am sorry you have felt the need to leave us a 1* review.

Having looked into the order, we are a little confused as to why we have reviewed the 1* review as your friend who ordered the doorsteps emailed this morning thanking us for the service and offering to put a good review up for us.

As we missed your friend being in the country, we covered the shipping and import costs of the product being sent to Spain for them.

Potentially there has been a miscommunication between your friend and yourself, however, we feel going by the correspondence with your friend in Spain, this review is very unjust.

- McCalls Team

Rated 3 out of 5 stars

Poor aftersales

Ordered some gear before Burns night, didn't arrive in time, used the contact form on the website twice with no response. Called the Aberdeen store and was told the Manager would call me back, but didn't. A second phone call got me through to a lady who finally sorted my issue out and refunded my postal costs.

January 18, 2025

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