McNairs Building Supplies Reviews 773

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and timely delivery service, often highlighting the helpfulness and friendliness of the delivery drivers who go above and beyond to assist with placing items. The staff are frequently commended for their helpfulness, politeness, and excellent communication throughout the ordering process, making it a hassle-free experience. Many people also appreciate the reasonable prices and delivery costs, finding them to be better than other suppliers. However, some customers experienced issues with damaged materials upon delivery, though they were able to work around it. A few other people also felt that initial deliveries lacked prior notice, leading to unexpected arrivals and situations where assistance was needed for unloading.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising timely and quick deliveries,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and politeness.... See more

Service

Customers consistently note positive experiences with service, often describing it as great, friendly, and... See more

Order

Reviewers mention positive feedback about order, highlighting an easy ordering process, good communication,... See more

Price

Users describe positive interactions with price, consistently finding them to be good, reasonable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using McNairs for years and have never been disappointed. The prices are reasonable and the staff are always helpful and bend over to find what you need, even if it's not something they sell... See more

Rated 5 out of 5 stars

Just took a delivery of wood and plasterboard. William the delivery driver was absolutely first class, called on arrival, was understanding when I was a few minutes late ( due to traffic) Willia... See more

Rated 5 out of 5 stars

I placed an order through their website and was impressed by the excellent communication throughout the process. The fence lats arrived swiftly, within two days, and were of high quality. I highly rec... See more

Rated 5 out of 5 stars

McNairs was recommended to me by my son who had used them previously. I'm happy to say my experience with my first order was excellent - special mention to Kathleen who was amazing. I've since place... See more

Company replied


Company details

  1. Construction Company
  2. Door Supplier
  3. Lumber Store
  4. Paving Materials Supplier
  5. Roofing Supply Store
  6. Sand and Gravel Supplier

Information provided by various external sources

McNairs Building Supplies have been providing the highest quality building materials to trade professionals and DIY enthusiasts for 30 years. From our massive site in Kirkintilloch, Glasgow we supply everything you need for any type of new build construction, renovation or even landscape projects - from foundations to finishing touches. We have a vast range of products in stock and our strong buying power keeps our prices attractive and competitive. This coupled with our fast and reliable delivery service by our fleet of McNairs vehicles allows us to provide the right products at the right price – delivered on time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

773 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I've been using McNairs for years and…

I've been using McNairs for years and have never been disappointed. The prices are reasonable and the staff are always helpful and bend over to find what you need, even if it's not something they sell. Delivery is always on time and the drivers go the extra mile to put things where you need them (within reason). I won't go anywhere else.

October 6, 2025
Rated 2 out of 5 stars

Regularised timber is quite frankly ridiculous

Good variety of constructional timber, well priced, I ordered several times from them and you generally get a decent discount at their discretion for buying in volume.

However, I'll never get regularised timber from them ever again, I'd rather have better quality than have a discount!

First order for my latest project, out of 30+ C16 2x6s:
- One was narrower than the rest, with one side regularised and rounded while the other was cut square, missing 5 mm
- Two boards were damaged, one of them so cracked I couldn't even salvage it even for noggins
- Half of them were warped

I was short two boards so I passed a second order:
- Boards were 2 mm taller than the first order, not good when trying to get levels right for a deck
- Worst of all, I thought I was going crazy until I realised one board was actually 143 mm tall in the middle and 147 mm at each end, what an absolute joke!

Timber is supposed to be regularised and you do expect some imperfections but
I really wonder if they give such garbage to customers with an account, I think not!

I waited too long to inspect them the first time and it was the weekend the second time and I needed to get on with things with no other choice than to soldier on.

May 2, 2026
Unprompted review
McNairs Building Supplies logo

Reply from McNairs Building Supplies

Thank you for your feedback and for choosing to place repeat orders with us for your project - we genuinely appreciate your business and are therefore very sorry to hear you were disappointed with some of the timber supplied. While graded and regularised construction timber is a natural product and some variation, movement and imperfections can occur within industry tolerances, had these concerns been raised with us during the project or at the time of delivery, we would absolutely have investigated immediately and arranged replacements where appropriate. We always encourage customers to contact us as soon as possible with any issues so we can resolve them quickly and minimise disruption to their work.

We will also be checking our current stock following your comments, as customer feedback is something we take seriously and use to help maintain quality standards across our ranges.

We’re sorry that on this occasion you feel let down and appreciate you taking the time to leave your review if there is anything we can do to assist please contact us at marketing @mcnairs.co.uk

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