Mcrsnackdistro Reviews 112

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive quickly and are well-packaged, often in pristine condition. Many people highlight the exceptional customer service, appreciating the prompt and helpful responses to inquiries. The overall service is consistently described as fantastic, with consumers expressing satisfaction with the smooth handling of their orders and the quality of the products received. However, some customers reported issues with damaged items upon arrival, particularly with drinks that had exploded during transit. A few other people also felt that they received incorrect products or experienced significant delays in delivery, with some orders not arriving at all. There were also mentions of a strong, unpleasant scent on some packages and general concerns about security.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the good selection, fast delivery,... See more

Order

People report ambiguous experiences with order. Many customers praise the fast delivery and good packaging,... See more

Quality

Consumers find quality to be ambiguous. While many reviewers praise the careful packaging, with items... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the fantastic and... See more

Based on these reviews

Rated 5 out of 5 stars

Superb, can’t recommend highly enough. Had a conversation about Stranger Things Kinder Joy yesterday evening with my daughter, ordered some, and they’ve just arrived. It’s her birthday today - a great... See more

Rated 5 out of 5 stars

I had a fantastic shopping experience with MCR. I found them through a web search whilst looking for a specific product which was available for a good price. My purchases were shipped very quickly and... See more

Rated 5 out of 5 stars

I'm a huge Stranger Things fan, and I've been desperate to get my hands on the Kinder Joy x Stranger Things collab that was never intended to come to the UK. This website is the first one that I've fo... See more

Rated 5 out of 5 stars

Amazing experience! My son had been asking for the Kinder Joy ‘Stranger Things’ chocolate eggs for Christmas which don’t seem to be widely available in the UK. I was a little sceptical when I found th... See more

Rated 5 out of 5 stars

I did try to order peppermints, but they were out of stock. However I received a phone call saying they were out of stock, but could provide cool mints which I agreed to. The person who delivered th... See more

Rated 5 out of 5 stars

My wife is a massive stranger things fan and when she found out the kinder joy collab won’t be stocked in the UK she was devastated. I made it my mission to find them and I came across this site and... See more

Rated 5 out of 5 stars

I highly recommend using these sellers ! Everyone went above and beyond to make sure my parcel arrived in a timely manner and answered all my inquires about various products- A+

Rated 5 out of 5 stars

Absolutely fantastic! They made a boy very happy for his birthday, delivery was fast too (what was agreed upon order) thank you so much

Rated 5 out of 5 stars

Great company, really speedy replies when not busy, my delivery didnt take long at all and was all packaged very nicely:) ! Definitely would buy again

Rated 5 out of 5 stars

Excellent place to buy. Many purchases. Always perfectly packed and dispatched quickly. Highly recommend x

Rated 5 out of 5 stars

Placed an order on Thursday, received the following day! Reasonable prices. I would recommend this company. Very efficient. I ordered 4 Stranger Things Kinder Joys for my daughter as they seemed to be... See more

Rated 5 out of 5 stars

Products were well protected as always thank you very much. If you’re looking for a website that always has new drinks from US, mcr is the place :)

Rated 5 out of 5 stars

Artin has been brilliant at providing excellent customer service. I had an issue with an order that was dealt with professionally and they went above and beyond with my order to ensure quick delivery... See more

Rated 5 out of 5 stars

MCR snacks i will be coming back! ordered 24 cans of Japanese DR pepper and they are perfect.

Rated 5 out of 5 stars

Fast delivery and items was packaged really well. Really good quality will be buying again.

Rated 5 out of 5 stars

Goods arrived as described, well packaged and prompt delivery. Super service!

Rated 5 out of 5 stars

Ordered items, got them in 2 days. Happy days. Tracking worked perfectly. Would order again

Rated 5 out of 5 stars

Very very quick delivery aswell as great prices compared to competitors aswell as great seller communication ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

I received my order and noticed that two of my ruffles were damaged. I contacted customer service, and they responded very quickly and sent replacements right away! The service was fantastic, and I... See more

Rated 5 out of 5 stars

Order regularly from MCRsnackdistro and they have never disappointed. Would recommend, 11/10

Rated 5 out of 5 stars

i received my order today 10/10 definitely recommend i’ll be ordering again thankyou.

Rated 5 out of 5 stars

The shop is a hidden gem! Staff were very fast with questions I had asked through Instagram! Everything was answered and checked like I has asked! Shipping was really fast and got it delivered with... See more

Rated 1 out of 5 stars

Absolutely terrible experience, they sent special stranger things kinder eggs and tinned carbonated drinks in a plastic bag. I’m not sure who thought that was a clever idea. Both cans of drink had c... See more

Rated 4 out of 5 stars

Ordered stranger things eggs arrived 4 days after Ordered even though it did say 1-2 days have seen they have updated their website saying they are busy over Christmas, so expect later times. I ordere... See more

Rated 1 out of 5 stars

Ordered a week and a half ago, never received a package, they said it had been shipped with 1,2 day delivery time but that was a week ago. Reached out to sales team but seems to be non existent. Will... See more

Rated 2 out of 5 stars

If the product you order is in stock then this company is fab. Fast delivery and good selection. However, please beware if you have an issue with delivery of products. A product I ordered went out of... See more

Company replied

Rated 1 out of 5 stars

I ordered around £60 worth of stranger things kinder joys on the first of January around midnight and have sent emails on cancelling my order but nothing will work. No refund. Do not recommend one bit... See more

Rated 2 out of 5 stars

Everything smells like Lynx body spray. Somehow even foil crisp packets have absorbed it. You try to eat them, and the overwhelming male deodorant/perfume smell hits you in the face, overpowering th... See more

Company replied

Rated 2 out of 5 stars

Send the wrong thing out then took ages to come and to also re send it out with no apologies but other than that the item arrived ok

Rated 1 out of 5 stars

Absolutely dreadfull, ordered 12 cans of vanilla coke. When delivered 2 were dented and one had blown. I explained that these were a presant for someone. He refunded me £2.50. It cost more than... See more

Rated 1 out of 5 stars

Delivered 3 weeks later than expected with zero communication. Would not buy from again.

Rated 4 out of 5 stars

I had an issue with my order and wasn't getting a response from the company. I worried it was possibly an untrustworthy company and I wouldn't get my money back. However, I was advised there had been... See more


Company details

  1. Candy Store

Written by the company

Discover a world of delicious snacks with MCR Snack Distro - your one-stop destination for tasty treats and more. Snack on!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

112 reviews

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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great!

Fast delivery & great stock availability. The only place where I could find what I wanted!

April 28, 2025
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Rated 5 out of 5 stars

The shop is a hidden gem

The shop is a hidden gem! Staff were very fast with questions I had asked through Instagram! Everything was answered and checked like I has asked!
Shipping was really fast and got it delivered within 48 hours! Everything was packed with care and was very well packed with double boxes and bubble wrap that kept everything undamaged!
Very professional! Looking forward to shoping here again that's forsure! Thank you!

March 11, 2026
Unprompted review
Rated 2 out of 5 stars

Appalling customer service

If the product you order is in stock then this company is fab. Fast delivery and good selection. However, please beware if you have an issue with delivery of products. A product I ordered went out of stock after I ordered it, I tried to contact the company multiple times through both WhatsApp and email and had absolutely no reply from them. Eventually, 4wks after my initial order, I received a phone call informing me that they have no idea when my product with come back into stock and I cancelled my order. 1wk later i checked stock on their website and my product was in fact back in stock at a higher price! I believe that they knew it was coming back but didnt want to honour the price i had paid. I had an email confirming my refund. 37 days later I am still waiting for this refund! Again I have emailed and had no response! Customer service at MCR is an absolute disgrace and I am furious.

February 4, 2026
Unprompted review
Mcrsnackdistro logo

Reply from Mcrsnackdistro

We’re really sorry to read about your experience and the frustration this situation has caused you. This is certainly not the level of service we aim to provide.

Unfortunately, we are currently experiencing an issue with our mailing system which means some customer emails have not been reaching us as they should. We sincerely apologise if your messages were among those affected.

Please could you call us directly on +44 7727 233335 so we can look into this matter immediately and resolve your refund as quickly as possible. We want to make sure this is sorted for you without any further delay.

Again, we’re very sorry for the inconvenience caused and appreciate you bringing this to our attention.

Kind regards,
MCR Snack Distro.

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Rated 5 out of 5 stars

Fantastic service


I received my order and noticed that two of my ruffles were damaged. I contacted customer service, and they responded very quickly and sent replacements right away! The service was fantastic, and I truly appreciate how smoothly everything was handled. I’ll definitely be ordering again!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

A great store

I had a fantastic shopping experience with MCR. I found them through a web search whilst looking for a specific product which was available for a good price. My purchases were shipped very quickly and arrived well packaged. Thank you very much to the store - I would highly recommended them.

February 22, 2026
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Rated 2 out of 5 stars

Everything smells like Lynx body spray

Everything smells like Lynx body spray. Somehow even foil crisp packets have absorbed it. You try to eat them, and the overwhelming male deodorant/perfume smell hits you in the face, overpowering the actual snack flavour. The whole kitchen where the box sits now smells like a cheap, musky body spray.

Did they spray the box? Are the staff overdosing on Lynx so much it clings to everything they touch? Not sure what is worse.

February 27, 2026
Unprompted review
Mcrsnackdistro logo

Reply from Mcrsnackdistro

We’re really sorry to read about your experience — this certainly isn’t something we would ever expect or want for our customers.

We do not use any fragranced products in our packing process, and our warehouse environment is strictly food-safe. From our experience, strong external odours can sometimes transfer during transit, particularly if a parcel has been transported alongside another package that has leaked (for example, aerosols or fragranced products) while in the DPD network. While this is rare, it is unfortunately outside of our direct control once parcels leave our facility.

That said, we take feedback like this very seriously. Please could you email us directly with your order number and contact details so we can investigate this properly and resolve it for you? We would of course be happy to look at a replacement or refund once we’ve reviewed the issue.

We appreciate you bringing this to our attention and hope to make this right for you as quickly as possible.

Kind regards,

Artin
Mcr Snack Distro.

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Rated 4 out of 5 stars

Was worried at first but the company is great

I had an issue with my order and wasn't getting a response from the company. I worried it was possibly an untrustworthy company and I wouldn't get my money back. However, I was advised there had been an issue with messages and when I contacted the phone number I got issued a refund straight away.
Very nice communication when I got through and can say it is a genuine company and they have lots of great products. Would buy from there again.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Ice Breakers

I did try to order peppermints, but they were out of stock. However I received a phone call saying they were out of stock, but could provide cool mints which I agreed to.
The person who delivered the mints was very polite, professional and friendly.

February 2, 2026
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Rated 1 out of 5 stars

I ordered around £60 worth of stranger…

I ordered around £60 worth of stranger things kinder joys on the first of January around midnight and have sent emails on cancelling my order but nothing will work. No refund. Do not recommend one bit. Sta clear!!!

January 26, 2026
Unprompted review

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