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See what reviewers are saying

Rated 1 out of 5 stars

I should have put NO stars. I ordered a gift certificate fit my daughter. They never responded to her tracking request. I’ve sent emails and called repeatedly only to receive a busy signal. Horrible c... See more

Rated 1 out of 5 stars

Don’t risk your time or money! Have bought several beautiful bags from them. Latest one is a cheap, knockoff, vinyl handles, lightweight, fake leather. Hideous. Customer service is refusing to refund... See more

Rated 5 out of 5 stars

I love your products. I have purchased a tote bag, two different women’s wallets and one very cute and handy small cross-body bag. Each is made extremely well, good leather and lining material, and ve... See more

Rated 2 out of 5 stars

These are lovely looking items but the quality of workmanship leave a lot to be desired. I purchased the Cholet purse and one of the screws comes loose and the purse falls off my shoulder. I recentl... See more

Company details

  1. Home & Garden

Information provided by various external sources

We are a bags retail company started in 2017 who makes bags from designs from our own community. To date we have over 70,000 customers. Earlier on into our business, we underestimated our virality of our bag designs and we ran into logistics issues that made our shipments very late. If you were one of such customers, please have our apologies. We have improved since. From 2018, our shipping times have reduced from previously 10-25 days to 1-10 days. Depending on your location and time of your orders, you may even get your items the next day. Thank you for your interest if you have come here to read more about us. We are always improving but one thing we never change is our commitment to our community, without whom our designs would never come to fruition. We do not actively ask our customers to leave a review at Trustpilot. For those who do, we always reply to find out their order and see their issues are solved. If these reviewers do not reply with their order details, they will be flagged by Trust Pilot and their reviews will be hidden here. Reach us more quickly here support@mdbm.uk


Contact info

  • Stacey Avenue 28, MK12 5DL, Wolverton, United Kingdom

  • mdbm.uk

1.8

Poor

TrustScore 2 out of 5

375 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wallet

Great product great price
Customer service was very helpful fast shipping

September 30, 2020
Unprompted review
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Rated 5 out of 5 stars

From starting the ordering process of…

From starting the ordering process of the bag until receiving it, everything went smoothly and correctly. Ordering the bag was simple, well packaged and protected it arrived within 2-1/2 weeks, it is exactly as described AND well made. I love it and will order from mdbm again sometime.
Thank you!

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

I love the bag I purchased

I love the bag I purchased. It was sent quickly, the color was the same as the picture and the quality is very good. A well made bag, as I would expect for the price which was responsible.

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality

The wallet I ordered is such great quality. The leather is soft and the tan color is so pretty. The only problem was the strap to close the wallet is a little short, but I was able to get it closed. And yes I would purchase it again.😆

September 29, 2020
Unprompted review
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Rated 1 out of 5 stars

Impatiently waiting for shipping status 15 days after order...

I placed my order on September 10. It was charged to my credit card on September 11. It did not leave for shipment until September 15. However, I’ve yet to be able to track my order. The USPS is still awaiting receipt. I’ve asked for a credit until my order is traceable. If this does not happen, I will dispute the charge. The best case scenario would be to see the tracking info soon. I don’t understand why the charge was made so quickly after the order and not coinciding with the shipment.
I’ve been in contact with the company and the response is always to be patient, but it’s not thier money!

September 26, 2020
Unprompted review
Rated 2 out of 5 stars

Beware items not leather as advertised

I have given this two stars because I like the colour and design of the handbag although I should give it less because they claim it is real leather when it is not leather at all. In saying that, I would still have bought the handbag anyway (at a lower price) but feel quite cheated that they mention many times in their advertising that the bag is made of Napa leather and yet when it arrives you can clearly see it is faux leather. I also got a special pouch for free to go inside the handbag. It is a very ugly pouch made of cheap and nasty material. I suppose if it really free then I can't complain but again advertising it as being worth $35 is an overstatement because I wouldn't buy this for $5 in a dollar shop.
In summation, the bag itself is nice, it arrived fairly quickly and easily but I am not happy they sell it as leather for over $100 when it is not.

September 23, 2020
Unprompted review
Rated 2 out of 5 stars

It is taking a very long time to…

It is taking a very long time to receive my bags. Please update me on the status.
Thank you.

September 22, 2020
Unprompted review
mdbm logo

Reply from mdbm

Hi Sherry,

We're sorry for the wait for your order and for the experience. We’ve reached out to you via email and the sender is support@mdbm.uk. We will sort this out immediately.

Thank you

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Rated 5 out of 5 stars

Awesome Purse

I bought The Cholet bag and it’s fabulous! I was Concerned about spending the money for an online product but you did not disappoint! It’s beautiful, well made and worth every penny!!

September 18, 2020
Unprompted review
Rated 1 out of 5 stars

Not soft leather

I bought a bag and wallet. Neither are the soft leather as described. The insert for the bag is cheap canvas and quite ugly. I feel I've been ripped off and its my own fault! I'm not usually taken in by adverts. Don't fall for the classy images on the website. Customer service is cut and paste scripts, so don't expect satisfaction.

September 15, 2020
Unprompted review
Rated 3 out of 5 stars

I was Happy with my electric blue soft…

I was Happy with my electric blue soft leather purse. It’s a good size and nice to hold hand size. The reason I have given only 3 stars 🌟 is due to the Zips not quiet running smoothly and on a number of occasions I’m struggling to zip it up. Given it has 3 zips it’s a bit difficult if ur in a rush as they don’t always glide so well.

September 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Love this wallet

Love this wallet - it holds everything, 12 credit cards, cash etc and still stays slim and compact. The outside zipper space is convenient and the two zipper spaces inside allow for lots of safety. As always the leather is soft, buttery and beautiful.

September 4, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect small change purse

The leather is soft; the stitching is perfect. It is large enough for my drivers license, credit card, lipstick and money. I like the exterior zipper pocket as it helps keep everything organized. I usually keep any change I may have. The zippers are sturdy and add a decorative interest. I love this little purse.

September 4, 2020
Unprompted review

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