Me and My Glass Reviews 

Would give zero stars if I could. The company does not respond to requests for updates for information on their own website, and does not answer the phone either by landline or mobile. It would take two minutes of their time to respond, but they obviously can’t be bothered, leaving the customer uncertain. Many other reviews give a similar experience. I ended up using another provider and their product and customer service were both much better and I will be leaving them a 5-star review - use them and forget meandmyglass, they’re useless.

Excellent communication, super helpful and perfect result. Custom glass top - top quality! Already recommended to friends and will use again. Thank you John!

Excellent service.

They are terrible communicators - after weeks of trying to get in touch - the glass, which is perfect, arrived out of the blue!

Terrible Experience – Avoid This Company

I ordered a glass tabletop from this company four to five months ago, and the entire process has been a nightmare. Despite providing the correct measurements, the tabletop arrived in the wrong size and color. After reporting the issue, I was told it would be replaced, but this never happened.

At first, they responded to emails and asked me to double-check the details, but after a while, they stopped replying altogether. Their customer service is shocking—absolutely no accountability or professionalism.

It’s clear they are not manufacturers but likely just reselling products with no quality control. The time and energy I’ve spent trying to resolve this have been wasted. I’m reporting them to Trading Standards because their practices feel like a scam.

Save yourself the headache—stay far away from this company.

What an amazing service!! I wanted to surprise my partner for Christmas with a bespoke personalised light up glass piece. John was extremely helpful through every step of the way right up to delivery of the piece. I can not thank Me and My Glass enough for their support throughout the project. I would highly recommend to anyone.

Perfect throughout. Very pleased with the delivered product.

Still waiting 1 month on for our log burner glass just when needed !!l After multiple calls, emails,requests for call backs our order seems to have been Totally ignored.

a quality and good value product delivered as promised - what more could you want?!

Great service and a good range of products.
I gave 4 stars only because the standard size of glass offered was slightly oversize and therefore did not fit (I used a diamond tile blade in an angle grinder to trim two of the panes by 1.5mm and all was well). The original panes were all cut slightly under the nominal size by the looks of it.
I accept this is an old appliance, so would not expect the company to know all the ins and outs of every stove ever made! Also, had I known, I sure I could have specified custom sizes.

Brilliant company from start to finish , really helpful and knowledgeable about the products they sell .
Really happy with my purchase and I won't hesitate to use this company again and will recommend them in the future.
Thank You

Easy to place an order and delivery was great. No issues with the glass and it looks as good as new.

This company has the worst customer service. I ordered a glass splash back in September 2024 and after delays and confusion on their part with the measurements they used FedEx to deliver the product. Upon transit Fedex smashed the glass splash back. By that point I was so fed up and requested my money back which I have received by my card company.
I then receive the splash back without any communication that another one will be sent and John sends me an email to cancel the payment dispute! No chance as I have already purchased another one with a reputable company.
This company is awful with their customer service, you send an email and they don’t get back to you after a week or two!
Do not recommend.

All Good. Just as described and arrived on time.

Excellent product, fast delivery and good price

The same as other reviews. I ordered and paid for glass which was incorrect size. John emailed to say he would refund my payment but still no refund and emails being ignored. It has been 4 weeks now. I wish I had read the reviews before ordering.
He should not be in business. Terrible customer service.

Supplied acrylic sheet for me slight delay in delivery but communication was good and very happy with sheet and service , will use again

Absolutely fantastic service from John at Me and My Glass. My parents' gas fire needed an urgent glass panel replacement, and John was quick to respond to our enquiry. He efficiently arranged the order and shipped it out to us, making sure everything arrived safely. A first-class, professional service from start to finish. Highly recommend.

First class service and express delivery. Highly recommended!

The biggest scammers. I requested a bespoke mirror and showed images of the shape and lighting type I wanted. The item I received had the incorrect lighting and shape. I have been refused a refund and just been ignored. My order was also over 4 weeks late and I still had to pay the delivery fee which I have not been refunded for. They have now gone radio silent and just ignore everything. I will be taking them to small claims court to get my money back.