Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more
Company replied
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Review summary
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Reviews shaping this summary
Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more
Company replied
Excellent customer service. Only reason it's not a 5 star rating is their delivery company massively let them down - which isn't their fault. Looking forward to getting my hands on an order.
Company replied
The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more
Company replied
Company details
Written by the company
Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.
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Written by the company
- Spin the wheel: www.meatsupermarket.com
Contact info
Unit 1-4, Gwindra Industrial Estate, PL27 6LE, St Stephen, United Kingdom
- info@meatsupermarket.com
- meatsupermarket.com
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faultless experience
Ordering was easy, the prices were terrific and the meat is great quality. Delivery took place on the day I expected so I can't fault meatsupermarket at all.
July 13, 2026
Reply from meatsupermarket.com
Thank you for taking the time to leave us such a fantastic review.
It's great to know you were happy with both the quality of the meat and the service you received.
We hope to see you again soon!
Kind regards,
Meatsupermarket Team
The quality
The quality, the price and you choose your own delivery slot. All of it is great.
July 15, 2026
Reply from meatsupermarket.com
Thank you for taking the time to leave us such a fantastic review.
It's great to know you were happy with both the quality of the meat and the service you received.
We hope to see you again soon!
Kind regards,
Meatsupermarket Team
Outer packaging damage but apart from…
Outer packaging damage but apart from that really pleased
July 13, 2026
Reply from meatsupermarket.com
Thank you for your review! We're delighted to hear you were pleased with your order.
We're sorry the outer packaging was damaged during transit, but we're glad the contents arrived in good condition and met your expectations.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Meatsupermarket Team
I am sure the goods ordered were okay
I am sure the goods ordered were okay, unfortunately I had a bad experience with DPD, the couriers. When I received the box it was open and when checking the chicken it had leaked a lot of juices and did not smell nice at all. What I will say though is that Meatsupermarket.com sorted the problem out fast and have said i will get a full refund.
July 15, 2026
Reply from meatsupermarket.com
Thank you for taking the time to leave us a review.
We're very sorry that your parcel arrived damaged due to the courier. While issues like this are unfortunately outside of our control once the parcel leaves us, we're pleased we were able to resolve the matter quickly for you.
Thank you for your understanding, and we hope to have the opportunity to provide you with a much better experience on your next order.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
We're delighted to hear you were happy with your order.
Thank you for taking the time to leave such a positive review.
We really appreciate your support and hope you enjoy your next order just as much.
Kind regards,
Meatsupermarket Team
too long delivery put straight in freezer hope all ok weather very hot delivered 17/06/2026
too long delivery arrived 17/06/2026 i put straight into freezer hope all ok
July 14, 2026
Reply from meatsupermarket.com
Thank you for your review.
We're sorry to hear you were concerned about your delivery. Our chilled packaging is designed and independently tested to keep products at a safe temperature for up to 48 hours in transit.
Although the ice packs may have thawed, this doesn't necessarily mean the meat was unsafe, and if it was still chilled on arrival it could be safely frozen.
Kind regards,
Meatsupermarket Team.
Prompt delivery very efficient but…
Prompt delivery very efficient but downside no telephone contact
July 14, 2026
Reply from meatsupermarket.com
Thank you for your review. We're pleased to hear you were happy with the prompt delivery and efficient service.
As an online business, we provide customer support via email rather than telephone, which helps us keep track of enquiries and provide the best possible service.
We appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Meatsupermarket Team
Absolutely delicious…
Recently received my order from Meatsupermarlet.com and the food is absolutely delicious. The BBQ spare ribs melted in the mouth. The Butty bacon was like what you get in a top cafe, thick and juicy. So looking forward to eating the rest of the purchase and to order more from them.
July 14, 2026
Reply from meatsupermarket.com
Thank you for your 5-star review and for choosing Meatsupermarket.
We really appreciate your support and are delighted you had a great experience.
We look forward to preparing your next order!
Kind regards,
Meatsupermarket Team
Brilliant very pleased
July 13, 2026
Reply from meatsupermarket.com
We're so pleased to hear you had a great experience with us.
Thank you for your kind words and for choosing Meatsupermarket. We look forward to your next order!
Kind regards,
Meatsupermarket Team
Well packed arrived when said and the…
Well packed arrived when said and the products well tasty will be ordering again .very happy customer
July 13, 2026
Reply from meatsupermarket.com
Thank you for your wonderful feedback.
It's always great to hear that our products and service have met your expectations. We really appreciate your custom.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
We're so pleased to hear you had a great experience with us.
Thank you for your kind words and for choosing Meatsupermarket. We look forward to your next order!
Kind regards,
Meatsupermarket Team
Wrong order, rotten meat and zero customer service.
Firstly I ordered ribeye steak joint but what I received certainly wasn't ribeye. I'm not sure exactly what it was, maybe some kinda rump. I did contact customer services and initially they responded quite quickly. They requested photos and said they would investigate however I then heard nothing more. I waited all day and no further contact was received.
Eventually I decided to open the package to try to find out exactly what type of meat they had sent me. When I did the smell that hit me was terrible. The meat has obviously gone bad and was completely inedible,
I had ordered previously from this company and there were no issues but on this occasion i am disgusted. The wrong meat was sent, the meat was bad and the customer service was awful. Avoid this company!
July 17, 2026
Unprompted review
Reply from meatsupermarket.com
We're sorry to read your review.
Unfortunately, we're unable to investigate this as we can't verify your order from the details provided. If you'd like us to look into what happened, please contact us directly with your order number by emailing info@meatsupermarket.com.
We'll be happy to review your case and work towards a resolution.
Kind regards,
Meatsupermarket Team.
Ordered Brazilian goucho ribeye turned…
Ordered Brazilian goucho ribeye turned up looks like rump if that with massive silver skin band no fatty eye in it appalling waste of money no happy one bit going to cut up and use at diced beef only thing it would be good for hopefully get a refund they can have it back
July 13, 2026
Reply from meatsupermarket.com
We're sorry to hear you were disappointed with your order.
I can see this was investigated by our customer service team and a resolution was provided. We're sorry your experience didn't meet your expectations and appreciate you bringing it to our attention, as feedback like this helps us continue to improve.
Kind regards,
Meatsupermarket Team.
First rate service
Everything is as described, quality excellent well packed and delivered on time.
July 16, 2026
Unprompted review
Reply from meatsupermarket.com
Hi Peter.
Thank you so much for your fantastic 5-star review! We're delighted to hear you had a great experience with us. Your feedback means a lot to the whole team, and we really appreciate you taking the time to share it.
Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
good speedy service excelleny products
July 10, 2026
Reply from meatsupermarket.com
Hi Mary.
Thank you for your wonderful review.
We're so pleased to hear you were happy with your order and the service you received.
We look forward to serving you again soon. Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
Good value for money
Steak and ribs really nice and good value one pack of lamb chops cut into nice size chops 6 in total the other pack the chops were really thick and only got 3
July 9, 2026
Reply from meatsupermarket.com
Thank you for your 4-star review! We're delighted to hear you enjoyed the steaks and ribs and found them to be great value.
We're sorry to hear the lamb chops weren't as consistent as you'd expected. As these are hand-cut by our butchers, there can occasionally be some variation, but we appreciate your feedback and will pass it on to our team.
We hope to welcome you back again soon.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Thank you for your wonderful feedback.
It's always great to hear that our products and service have met your expectations. We really appreciate your custom.
Kind regards,
Meatsupermarket Team
I had a problem with my delivery and…
I had a problem with my delivery and sent a email to you with pictures and no one bothered to reply to me I brought 6kg of bacon 5kg of chicken the box arrived smashed up and the chicken had burst open and had to get chuck it out what a waste of money 💰
July 6, 2026
Reply from meatsupermarket.com
Thank you for your feedback. We're very sorry to hear your parcel arrived damaged.
Unfortunately, once parcels are with the courier, damage in transit is outside of our control.
Please contact us again with your order number if this hasn't already been resolved, and we'll be happy to look into it for you.
Kind regards,
Meatsupermarket Team
Overall received good quality meat
Overall received good quality meat, delivery was great plenty communication. I was a bit disappointed with the pork chops had they got a photo with rind on but received with no fat or rind which was the reason I ordered them other than a supermarket
July 6, 2026
Reply from meatsupermarket.com
Thank you for your 5-star review! We're so pleased to hear you were happy with the quality of the meat and that the delivery and communication met your expectations.
We're sorry to hear the pork chops weren't quite what you expected. We appreciate your feedback regarding the rind and will pass your comments on to our team.
Thank you again for your support, and we hope to welcome you back soon.
Kind regards,
Meatsupermarket Team
I've heard of meat supermarket,but…
I've heard of meat supermarket,but never ordered before.I saw many good offers with my first order.I don't eat much meat,but most of it is for my little dog,he loves it very much.The meat is fresh and excellent quality.The delivery is very quick and very well packed and kept cool.well done meat supermarket.
July 6, 2026
Reply from meatsupermarket.com
We're so pleased to hear you had a great experience with us.
Thank you for your kind words and for choosing Meatsupermarket. We look forward to your next order!
Kind regards,
Meatsupermarket Team
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