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Mechdiy Reviews 497

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TrustScore 4.5 out of 5

4.6

Gaming service Provider
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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness, professionalism, and quick responses of the support team. Many people are very satisfied with the products, often describing them as high quality and arriving in perfect condition. The delivery service is also consistently noted for its speed and efficiency, with items often arriving faster than expected and well-packaged. However, some customers experienced issues with delivery, reporting significant delays or packages not arriving at all. A few people also received products that were either faulty, used, or not as described, including instances of receiving the wrong item or a memory card instead of a console. There were also some concerns about product specifications not being clear and issues with pre-loaded software on SD cards.

What people talk about most

Product

People report positive experiences with products, often praising their quality and functionality. Many... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the helpfulness and responsiveness... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping and quick... See more

Quality

Customers had positive experiences with product quality. Many reviewers highlighted that products were... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the reliable and transparent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excellent customer service, always friendly. You may pay more, but it's definitely worth it. AAA+++ shop! And I always receive my handheld gaming devices in perfect condition. I've even had a p... See more

Rated 5 out of 5 stars

I bought a Trimui smart pro s from this company, which was delivered quicker than initially quoted in a very well wrapped package. Being a new model there were a few teething problems and Mechdiy post... See more

Rated 5 out of 5 stars

Great communication! I reached out about a delay in my order, and they responded quickly and were really helpful. I asked if the available items could be shipped first, and they made it happen without... See more

Rated 5 out of 5 stars

I bought the Trimui Smart Pro with surwish 256 gb memory card. Shipping speed was quite good as well considering I ordered from Bangladesh.The product arrived in perfect condition and overall experien... See more

Company details

  1. Gaming service Provider

Written by the company

Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time. Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console. We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

497 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome customer support

Ordered Miyoo Mini+ and encountered an issue with the delivery because of the local post office, they were quick to respond to the issue and contacted the logistics company the handles the shipment. They were able arrange another delivery for me.
Highly Recommended!!! 😁👍👌

July 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Great retro console!

Great retro console!

I received an Anbernic for my birthday and I'm thrilled with it. The console is of great quality.

Furthermore, I accidentally ordered the console twice, and the support refunded me without any issue.

A big thank you.

May 1, 2024
Unprompted review
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Rated 2 out of 5 stars

Hi the delivery times are not…

Hi the delivery times are not respectec,I paid 20 dollars more and I’m still waiting for the package…disappointment..

April 29, 2024
Unprompted review
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Reply from Mechdiy

Hello sir,

I am sorry, could you please tell me your order number by email? This is my email : service@mechdiy.com

Thanks a lot
Mechdiy

Rated 1 out of 5 stars

Fraud

They aren't responding to my emails and aren't giving me the authorizations to proceed with my refund and just letting me have a damaged product

March 28, 2024
Unprompted review
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Reply from Mechdiy

Hello,

We are very sorry that our reply has been delayed by one day because China is celebrating Tomb Sweeping Day. We are very sorry. We will actively solve your problem. Thank you for your understanding and support.

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