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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team. Many people appreciate the quality of the products, especially the handheld gaming devices and pre-loaded SD cards, which often arrive in perfect condition and exceed expectations. The delivery service is frequently noted for its speed and careful packaging, with many consumers receiving their orders faster than anticipated. However, some customers experienced issues with delivery, reporting lost packages or significant delays, with some waiting over two months for their items. A few people also received products that were either used, broken, or not as described, such as a console with a flimsy hinge and scratched screen, or receiving a memory card instead of a console. There were also instances where products arrived with technical issues, like a non-working console or an SD card that wasn't set up as expected.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and functionality of the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness and... See more

Delivery service

People generally report positive experiences with delivery services, often highlighting fast shipping and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products, noting... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always excellent customer service, always friendly. You may pay more, but it's definitely worth it. AAA+++ shop! And I always receive my handheld gaming devices in perfect condition. I've even had a p... See more

Rated 5 out of 5 stars

I bought a Trimui smart pro s from this company, which was delivered quicker than initially quoted in a very well wrapped package. Being a new model there were a few teething problems and Mechdiy post... See more

Rated 5 out of 5 stars

Great communication! I reached out about a delay in my order, and they responded quickly and were really helpful. I asked if the available items could be shipped first, and they made it happen without... See more

Rated 5 out of 5 stars

I purchased a TrimUi Brick with customised coloured buttons from Mechdiy with crossmix/surwish OS with the 256gb SD card. I am blown away by the graphics of this thing, as well as the operating sys... See more


Company details

  1. Gaming service Provider

Written by the company

Mechdiy carefully curated a selection of brands that shared their vision. Powkiddy, Miyoo, ANBERNIC, and Trimui all fit the bill, offering a range of retro handheld game consoles that could transport people to a simpler time. Our mission is to help people find the original happiness that they had been missing. We believed that happiness didn't come from the latest technology or the most expensive gadgets, but from the simple pleasure of playing a classic game on a retro handheld console. We take pride in their excellent customer service, which ensures that every customer is satisfied with their purchase. We are always available to answer any questions and provide support to their customers, so they can enjoy their retro gaming experience to the fullest!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

496 reviews

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Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service!

I ordered the wrong product, realized it and sent an email and got a response and solution same day. Their customer service is incredible. Will be ordering from them moving forward.

February 28, 2025
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Rated 5 out of 5 stars

Fast delivery

Fast delivery. (Got the Express Shipment, the product was delivered within the promised timeframe)

Great customer service. (Had a inquiry about customs inspection in NL, got a superfast reply by Jimmy, who was very helpful)

Beautiful product. (Bought a Anbernic RG35XX SP in Gray, it looks so good and retro, love the color, brings back memories from the past)

The handheld RG35XX SP works perfectly out of the box.

Was a pleasure buying from you guys.

Will most definitely get more gadgets and hardware from your store in the future.

Thanks and Greetings from Germany, you rock! 🖖

March 4, 2025
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Rated 5 out of 5 stars

Great customer support

My Trimui Smart Pro just suddenly stopped working! So I contacted their support and this was after over a year of using the device but they still helped me out!

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

I had some complications due to my…

I had some complications due to my laptop software which lead to an accidental damage of the SD card Mechdiy sent me along with a miyoo mini plus.I then decided to reach out to mechdiy and explained my dilemma and they consulted with their technicians and determined that my SD card was damaged, but they offered to send me a new one without cost and organised shipping and delivery thank you so much mechdiy you guys are truly wonderful.I highly recommend buying from Mechdiy because they provide a variety of different consoles with the option of SD cards.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, attention and care in following the doubts and needs of customers, really excellent prices. There is nothing else to say except highly recommended!

February 10, 2025
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Rated 5 out of 5 stars

The TSP I ordered as a 256 GB surwish…

The TSP I ordered as a 256 GB surwish arrived at my home in about 10 days without any problems. I bought it as a report card gift for my 8 year old son. This made him incredibly happy. It works without any problems. It came with a Sandiks Ultra 256 GB SD card.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

I was really amazed

I was amazed at the quick response and the accurate diagnosis and and the accurate solution given to solve my problem with my Trimui Smart Pro..

January 15, 2025
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Rated 5 out of 5 stars

Excellent seller

Excellent seller. Prompt and reliable. Product came well packaged and delivered in a timely manner. 10 outta 10 service.

January 10, 2025
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Rated 5 out of 5 stars

I recently ordered my first gaming…

I recently ordered my first gaming handheld from MechDIY and it arrived promptly and without issue, however upon opening and setting up my new trim UI brick, I noticed that the included SD card appeared to have some issues. I notified customer support and a resolution was brought forth very quickly and to my satisfaction. I highly recommend this company based on this recent interaction.

January 6, 2025
Unprompted review

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