Med Express Reviews 

14
•
TrustScore 2 out of 5

2.1

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2.1

Poor

TrustScore 2 out of 5

14 reviews

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2.1

All reviews

(14)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

absolute Disgrace

ordered some tablets which i was desparate for.after 4 days was told out of stock,even though the online assistant told me it was ready for dispatch.absolute disgrace.will never use this company again,and recommend others dont either.

October 4, 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful customer service

Like others I would give them nil if I could. I ordered a weight loss pen the money was immediately taken out of my account. I then got an email advising they could not fulfil my order and that it would take up to 10 days to refund my money!

October 5, 2026
Unprompted review
Rated 1 out of 5 stars

This company is an absolutely disgrace

This company is an absolutely disgrace. Have been chasing for a refund for faulty mounjaro pen for close to 2 months. They clearly don’t want to pay it. I was assured on two different occasions that my second pen would be paused until my replacement pen was sent and my refund issued. Nevertheless, they tried to still debit money from my account. Fortunately, I’d already instructed my bank to block any payments to them.
I’ve now given them 7 days to pay my refund before I take legal action.
DO NOT USE this company. You’ll regret it.

September 26, 2026
Unprompted review
Rated 1 out of 5 stars

Just leaving another excellent 1 star…

Just leaving another excellent 1 star for another disappointing experience with med express.
Had customer service contact me today confirming they realised they were in the wrong offering me 15.00 credit as gesture of good will. I asked if i have it in bank instead was told can only be credit. The firm should be shut down.

Stay away from them

September 11, 2026
Unprompted review
Rated 1 out of 5 stars

If i could give no stars i would

If i could give no stars i would. I recently ordered some medication and was given 3 days difference in my enquiry for next delivery time. Everytime i tried to address this issue i was fobbed off and passed from pillow to post getting different answers everytime for the same question. There is definitely nothing express about this company. Avoid it

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

Ghosting me when I need help

I am so disappointed. I have been a good customer but two weeks ago Royal Mail did not deliver my pen when scheduled. It was delivered and left in the extreme heat a day later without the ice protection. I contacted help they said they would send a return label. Still waiting, being ignored now , missed two doses and it’s looking like my only option is to do a charge back

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Said i had 2 illnesses without consulting my GP
My GP said there was no reason why I could not use this
Absolute rubbish

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Med Express followed up a negative…

Med Express followed up a negative response from a complaint I had made about offering discount on non related promotions away from the product you are actually using I could not fault the response I got from Famida who has now dealt with the complaint and rectified the promotion code to suit the product I am actually using .Well done and a satisfactory outcome.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

complete scam

complete scam - bill you 2000USD for minor medical consultation without diagnosis or treatment - try to make you scam the insurance by obliging you to call them claiming fictive treatment (or else you have to pay yourself..) - follow you to the hotel to claim money several days in a row - stay away at all cost !

March 2, 2026
Unprompted review

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