Medal Reviews 

264
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent customer service, noting quick and helpful responses to their issues. Many also appreciate the ease of editing and sharing clips, finding the process smooth and simple. However, some people were dissatisfied with the app's performance, reporting issues like frequent lagging, crashes, and poor quality recordings. Reviewers also mentioned problems with clip management, including clips disappearing, not saving correctly, or being difficult to delete. Additionally, some users experienced difficulties with the app's stability, such as it not opening or requiring frequent reinstallation after updates.

What people talk about most

Application

Clients share ambiguous opinions on the app, with some reviewers expressing satisfaction, highlighting its... See more

User experience

People report ambiguous experiences with user experience, with some describing it as the "best experience... See more

Customer service

Users describe positive interactions with customer service, highlighting the kindness, patience, and... See more

Product

Customers had ambiguous experiences with the product, with some reviewers praising it as the best free... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers praising the quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's easy to set up and get clipping straight away, you can set storage limits and it will alert you when the storage is full, the free package let's you upload 10 minute clips (which i think is a li... See more

Company replied

Rated 4 out of 5 stars

Had some issues with my medal not clipping randomly one day (unsure to why this occurred) but I reached out to medal on discord and created a ticket, a couple hours later Tim (who had helped me before... See more

Company replied

Rated 4 out of 5 stars

Medal is an amazing app which allows you to save, save and post your best moment with whit your friends (i wich i add more) it also have a veary supportive support team that help me solve problem i co... See more

Company replied

Rated 4 out of 5 stars

I like it a lot, but it is annoying about me not being able to upload more then a 30 sec clip with out mobile app, and even only a 30 min clip with mobile app.

Company replied


Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.6

Average

TrustScore 3.5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(264)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Great app

Great app, captured lots of moments with it. It does require lots of updates though, which can be annoying sometimes, but overall it's great.

August 1, 2025
Unprompted review
Medal logo

Reply from Medal

GGs! Thanks for being part of the squad. 🎮🔥

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Rated 4 out of 5 stars

Clipping Issue

Had some issues with my medal not clipping randomly one day (unsure to why this occurred) but I reached out to medal on discord and created a ticket, a couple hours later Tim (who had helped me before with some issues) emailed me back and sent me some steps to walk me through the process. It took a minute to figure out since I’m not computer savvy but ultimately purging medal and reinstalling helped with my clipping. Out of everyone that tried to help Tim did the most my far and is the only one that responded back, so I am very grateful for his help! Thank you again!

August 1, 2025
Unprompted review
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Reply from Medal

Tim is the GOAT. 🏆 We appreciate the feedback!

Rated 5 out of 5 stars

Very good company

It is a very good, polite company, it does not leave people waiting for its message, it is a company that many people use today, blessings

July 30, 2025
Unprompted review
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Reply from Medal

Your support means a lot to us, thank you!

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Rated 5 out of 5 stars

Easy to use

Easy to use, I can host my videos online without a hassle to deal with.

July 27, 2025
Unprompted review
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Reply from Medal

That’s what we like to hear—W after W. 🏆

Rated 1 out of 5 stars

shittyest software ever

Shittyest clipping software ever this software WONT save ur clips

June 10, 2025
Unprompted review
Medal logo

Reply from Medal

Yikes, have you made a ticket with the support team so we can see what's going on? We def want to take a look and get this sorted for ya: https://support.medal.tv/support/tickets/new

Rated 5 out of 5 stars

This app is amazing

The clips are greatly made, quick to upload and is perfect when you need to record something instantly. There are even quests for the games you like who makes medal even more fun. I highly recommend.

April 3, 2025
Unprompted review
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Reply from Medal

Big thanks from the whole team! 🙌

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Rated 5 out of 5 stars

Love medal

Love medal, very simple to use yet very useful,

June 3, 2025
Unprompted review
Medal logo

Reply from Medal

Thanks so much for the kind words! 🙏

Rated 5 out of 5 stars

Very easy to use, Very helpful

App is easy to use and very customizable to what you need. Had a relatively major issue at some point and they were super helpful with resolution advice and following up emails to make sure I got the issue fixed.

May 31, 2025
Unprompted review
Medal logo

Reply from Medal

Thank you for your review and your support!

Rated 5 out of 5 stars

Initially I had issues with medal

Initially I had issues with medal, where it wouldn't launch or recognize the game I wanted to record.

I'm happy to say with diligence of the medal teams, the issues and bugs are no longer an issue. It's by far the best game recording program I've run across. Easy interface, lots of editing options, plus a cool social media aspect to follow, like and comment on other medal creators. I highly recommend!!

May 19, 2025
Unprompted review
Medal logo

Reply from Medal

Glad you are enjoying our app!

Rated 1 out of 5 stars

From decent to terrible without an update.

Although I have some drawbacks, I will be uninstalling this program.
The Good:
- Efficient clipping program that allows for me to review and store many video game clips at a time and records at all times.
The Bad:
- Premium restrictions, although lessened over time, allow for the favoring help-wise for people who pay money and not for the many others who do not.
- Major performance reduction and memory take-up that does not balance out compared to its use.
- Clips can commonly break or perform at painfully low performance.
- Certain games physically cannot be run with Medal on as they require enough resources on their own.
The Ugly:
- SUPER buggy oftentimes, with many of my complained issues having no real source of identification or clear fix.
- One day (when the program did NOT UPDATE and I changed NO settings), I woke up to find all of my clips that I make at absolutely terrible quality and performance despite game efficiency. The clips worked perfectly normally the day before and nothing changed at all.
- Shows up as your "Played Game" on Discord instead of your actual game.
- Despite the many attempts, the "Help" section failed to address the problem correctly, and I still experience this issue.

June 11, 2024
Unprompted review
Medal logo

Reply from Medal

Hey, sorry no one ever responded here. I encourage you to try out our app again, we're always making improvements.

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Rated 5 out of 5 stars

Medal has become one of my my favourite…

Medal has become one of my my favourite desktop apps the past year, being able to edit and upload fun moments with my friends to share with others, or just keep track of memories with unlisted / local clips has been a really fun experience.

There's a great abundance of talented people that make use of the built-in editor, or import feature to give you some fun things to watch even if you're just browsing. I find myself sometimes opening medal just like any other social media to browse and actually having fun!

There are clearly some big bugs that need ironed out, with things like the "currently unsupported" editor (according to support emails, but specified nowhere else) crashing or breaking clips permanently amongst other general errors in the app like the screen going black on lower-end devices when a game is open.

I will say though, Medal has an amazing support team and every time I've had any significant issue they've been very friendly, professional and helped me through it to the best of their ability.

In my opinion, they clearly care about their community, consistently rolling out updates - sometimes even multiple per day. The team really doesn't feel corporate like many other big companies (at the time I write this review), & you can chat to many of the devs in the discord server if you wish.

Overall I highly recommend Medal 👍

May 8, 2025
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Reply from Medal

We greatly appreciate your kind words and are thrilled to hear you enjoy capturing and sharing moments with friends. Your feedback about the bugs is noted, and it’s heartening to know our support team has made a positive impact. Thank you for your recommendation!

Rated 5 out of 5 stars

I remember trying to look for memes on…

I remember trying to look for memes on youtube and saw nothing great, but medal had this nice little niche list of trending stuff and i knew what to use. Pretty much helpful, great editing "software" sometimes, if you dont have stuff like CapCut or wanna use any of those.

April 10, 2025
Unprompted review
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Reply from Medal

We're glad you found the trending content helpful and appreciate your feedback on our editing features! Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Don't Trust The 1 star Reviews!

I've been a long-time user of Medal.TV, even back when it was known as Plays.TV, and I can honestly say it's been one of the most reliable tools for capturing gameplay. The quality is consistently excellent, and it's super easy to use perfect for both casual and serious gamers.

Recently, after upgrading to Windows 11, I ran into a small issue. I reached out to their support team and was genuinely impressed. I got a response almost immediately from a real support agent (not a bot!), and they helped me solve the problem within 30 minutes. That's the kind of customer service that really stands out.

Highly recommend Medal.TV to anyone looking for a smooth, high-quality clip recording experience!

May 3, 2025
Unprompted review
Medal logo

Reply from Medal

We truly appreciate your support and wonderful feedback! It's fantastic to hear how our service has made capturing your gameplay easy and enjoyable. Thank you for sharing your experience with the support team—your recommendation means a lot to us!

Rated 1 out of 5 stars

awful

Crashes the game in the middle of a tournament, dont use this

April 29, 2025
Unprompted review
Medal logo

Reply from Medal

Hey Matt, sorry no one got back to you. We put a lot of work into making sure Medal doesn't ever interfere with your games like this. Would love to learn more about what's happening / why you think Medal caused your game to crash. You can reach me on Discord @brandersnatcher or email Brandon@medal.tv

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Rated 1 out of 5 stars

ACTUAL DOGSHIT DUDE

ACTUAL DOGSHIT DUDE. it has
-uploaded clips automatically despite me disabling that in settings
-failed to record the correct application
-not even started up
on MULTIPLE OCCASSIONS

April 4, 2025
Unprompted review
Medal logo

Reply from Medal

It sounds like you've had a really tough experience with the app, especially with the automatic uploads and recording issues.

This isn't the typical experience, if you can reach out to our support team we can get it working for you. help@medal.tv

Rated 1 out of 5 stars

It's so bad takes forever to load…

It's so bad takes forever to load because they pummel you with notifications and updates so you can't have it on start up because it will lag your entire computer and take of some much resources useless application do not use it

March 29, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback about the loading times and resource usage.

FYI there is a setting for updates to download in the background instead of on app start!

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