Medex Supply Reviews 

Large round screen visible from 6' away is the clincher. Seems super accurate and dial does not waver. Very comfortable to stand on. Good buy.

I placed my order last week. It was shipped out immediately which was great. However FedEx damaged the product making it undeliverable. I contacted the company and they confirmed it was damaged. I asked for a replacement to be sent out expedited last Thursday. Today is Monday and I still had not received any tracking information or any emails from them. I contacted customer service and they told me they had “run out” and they needed to order more from their supplier and it would be up to 5 more business days for them to even get it. I asked to speak to a supervisor and was told the supervisor will only tell me the same information. So I asked for a refund. I was told it would be refunded. I don’t see anything yet.

Very good service I did like it thank you

Great experience! My order arrived quickly and was packaged really well. Everything was secure and in perfect condition. I’m very happy with my purchase and would definitely order again. Highly recommend!

Initially, I had to call about my order and found out it was back ordered. After I asked to speak to a supervisor concerning my concerns, I was able to speak to Amy G. She went above and beyond to accommodate my order with what my was in stock. She provided what I consider five star customer service. Not only did she give me a very acceptable option, but had it shipped overnight. Because of speaking to the right customer service representative, this company gets my stamp of approval. Thank you Amy G. You are an asset to your employer.

Impressive service. Fast and responsive. Very efficient.

Shipping to Canada was very expensive. Then FedEx charged again for more fees which I would have assumed would have all been cover under the large amount charged by medex. Would not recommend if shipping to Canada.

Easy to navigate website. Product availability. Fast delivery.

I strongly advise against using this company. I placed an order in February worth approximately $300, and after four months I have received nothing. My shipment was allegedly returned, however I was never contacted by any courier or tracking company, nor was my phone number provided to them for delivery coordination. When I raised this issue, the company promised a reship, but it has now been three weeks with over 10 follow-up emails sent and none of which have received a response. The complete lack of communication and accountability is unacceptable. Proceed with extreme caution.

I will change the review if I ever receive the product.

Great service and product arrived soon then expected , thank you

This was a complete run around situation. Had to contact customer service 5 times. After a month of them holding my money they cancelled my order and refunded my money without my authorization.

I received some wrong items in my order. Contacted customer service 3 times with no meaningful action regarding an exchange. I will never order from them again.

The assistance from Medex Supply Distributors, Product Specialist, Nancy Kwiecinski was incredible. She should receive MVP on behalf of how she represents the public face of the company. She went way over what is normally expected of an employee dealing with locating a specific very hard to find item for a first time customer. Nancy if you read this thank so very much!

I promptly paid my two bills when they arrived by mail. (Checks) In my bank statements, both were cashed. They told me they weren’t paid and I needed to go to my bank and send them the proof. I did send it for both of them. They finally clear the $170.00 bill but not the $9.30 one. I called them last week after receiving another bill and the lady said it was paid. It took them 4 months to get that bill recorded as paid and I just got a bill from a debt collection. I had no choice in choosing this company. It’s who my doctors use and both were billed through them. Now I have to call the debt collection on Monday and make sure my name is cleared on the credit bureaus. Medea is a joke!!! Do not buy from them unless you want problems.

The experience with this fulfillment process has been exceedingly disappointing. Despite assurances from customer service, the promised overnight shipping extended to five days following numerous follow-up calls. This lack of reliability is particularly frustrating given the premium pricing of the items purchased. I would not recommend doing business with this company.

This is a great company with excellent products that I can rely upon.
Pricing is fair and shipping is fast.
I have bought from Medex over the past several years and I am always pleased with the product and customer service.
Thank you,
Dr. Harry R Mellas

Easy ordering experience with rapid product delivery as promised

Quality product at a good price. Fast shipping.

Bought 12 pack and was only sent 1. Customer service said they will process, but never hear back from them.