This was a complete run around situation. Had to contact customer service 5 times. After a month of them holding my money they cancelled my order and refunded my money without my authorization.
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See what reviewers are saying
The assistance from Medex Supply Distributors, Product Specialist, Nancy Kwiecinski was incredible. She should receive MVP on behalf of how she represents the public face of the company. She went way... See more
I received some wrong items in my order. Contacted customer service 3 times with no meaningful action regarding an exchange. I will never order from them again.
I've ordered three times so far, and I haven't had any issues. I'm also in California, a distance away from their business. My orders were: an oximeter, hand sanitizer, and I'm now waiting for the thi... See more
Company details
Written by the company
With one of the largest catalogs of medical, surgical, and diagnostic supplies available online, Medex Supply can provide your facility with all the medical equipment necessary to ensure a healthy, safe, and sterile environment. Our extensive selection, low prices, fast shipping, and friendly, knowledgeable customer service makes Medex Supply a #1 favorite with universities, hospitals, doctors, nurses, schools, laboratories, government agencies, and more.
Contact info
61 Willit Street , 07055, Passaic, United States
- 1-888-433-2300
- customerservice@medexsupply.com
- www.medexsupply.com
Hasn’t replied to negative reviews
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What a horrible company
What a horrible company. Ordered Dec 3, today is Dec 23. They have not shipped.
Called them today, as they charged my card on Dec 4th. I expect them only to charge me when the item ships. THey now say they cant ship one as it is discontinued, they say I will be refunded in 5 days.
I wonder of the positive reviews are fake reviews.
Great product fast shipping
Just got the alex orthopedic cushion and it is fabulous.
Fran Morris
I’m so thankful for the BetterBack
I’m so thankful for the BetterBack. I fell and fractured a vertebrae and have not been able to sit, this seat does make me a bit more comfortable, I’m so thankful!
I ordered 4 nebulizer masks changed for…
I ordered 4 nebulizer masks changed for 4 received only 1. Have tried by email and phone to get this resolved and NO communication from company. When supplies are ordered they are needed. Answer the customer put your head in the sand.
Quick delivery
Phsio-Control AED replacement battery & Pads
Received exactly what we ordered in a timely manor.
Photos of product is misleading
Photos of product is misleading. Very Slow email response time
I've ordered medical device - they never mentioned import duties
I've ordered medical device, paid taxes and shipping.
After Fedex left package they send me via mail Invoice for Duties/taxes.
Medex never showed on final page when i was purchasing this device that it's going to be imported and that taxes/duties will need to be paid!!!
Fedex also is doing business inappropriately, if seller is not marking who's going to pay for duties they automatically transfer duties to buyer. If I knew there are duties that cost almost as device it self i would have never accepted the package, but no, Fedex first left a package (not only left but gave it to my wife in person WITHOUT saying anything about duties!!!) and then sent duties/taxes invoice via mail. Sent message to Medex but they never replied back. Called Fedex and they gave me email to dispute it. Will see what happens. Trying to call Medex now.
convenient and fast
Use the service to obtain insulin syringe for my diabetic dog; very convenient and fast.
Reliable Supplier
Fast fulfillment and shipping. Order always accurate and well packaged. Can't comment on customer service because I've had zero issues and no need to reach out. Very reliable supplier.
Easy ordering process of necessary…
Easy ordering process of necessary medicals received in quick time! I will keep ordering from them.10 Stars for service.
Very pleased with Medela Supply
Very pleased with Medela Supply. Get the product I needed every time. Fast shipping, had the package in 3 days. Excellent!!
Unbeatable price
Found the bacteriostatic saline and water that I’ve been looking for. And the prices were unbeatable. Now I know where to buy.
Will never use this company again
Will never use this company again. Undependable. 2 day DELIVERY turned into 1 week just to ship, and still no product. Unable to perform EKG's in my office while waiting for paper for my machine...an entire week ! Promised 2 day next day after I complained, but STILL not received 2 days later, and no tracking number provided.
Great service
I recently ordered from another company and its been 5 days and I didn’t receive a shipping notice so I contacted them 2 days ago and still no response. I ordered thru Medex and I have gotten plenty of communication and real time processing on the app! I will definitely be using this company for my future purchases! 5 stars!!!!
Highly recommend
I'm pleased with my purchase from Medex Supply. They offer a wide selection of products at competitive prices. If you're looking for medical supplies or equipment, I recommend checking out their website
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