Media Galaxy Romania Reviews 46

The employees are clueless regarding the products the store holds in, some employees are non-technical.
The website is not updated in regards with the items they have - for example the Apple charger 30W shows that it is available in the Mega Mall store, but in reality they don't have it on stock.
Made me waste my time and left disappointed and will never visit any of their stores.

I pre-ordered KCD2 - Collector's Edition on 12.12.2024, it was due to launch on 04.02.2024 and the order was "Fully confirmed". I started requesting details in the week before launch, but got an automated response with intervals for any order placed with them. I even contacted the call centre, went to store to inquire. I submitted a complaint with an employee, and not one hour later my order was cancelled.

Truly unprofessional behaviour

Properly the worst costumer service I have ever tried and their terms and conditions are violating European law.
I bought a fridge on nov 6 and wanted to cancel the order 2 days later but that’s impossible to cancel an order ones it’s made and you have to wait to cancel upon delivery but after 16 days it’s still not delivered even they say max 15 days

I bought online a dishwash machine then cancelled to buy another one. I paid for both, they have delivered the cancelled one. All the operations have been done by the personel in mega mall media galaxy shop. Even thought we have paid for two machines, we have none in the hand at the moment neither refund payment from cancelled one, nor second order deliveret yet. Very unprofessional stuff; especially the manager. They can not truck any steps, this is unbeliaviable! We will have one more bay back voucher. After that shopping, we are not planning to buy anything else from such shops Altex and Media Galaxy. This is such a shame of such a big company.

I Dont recomand Media Galaxy. They do not care about customer satisfaction. The worst part I have recently experienced with them is related with the product return procedure.

I have bougt on line a coffee maker Philips 800 series that I had to return because the stemer was not working properly and was unsafe to use. I was told that my money will be returned on the card I have used to buy. 10 days later money have not been returned yet. I have called into the call center and they haave told me there will be another 5 days before I will see my money. Altex/Media Galaxy took the money instantly,and they have been using my money,and others for almost 2 weeks. Probably their bussiness is realy in the gutter and they have to use the clients money for 2 weeks before returning it. NEVER AGAIN!!!

I bought 2 steam cards and they were never delivered to me by email . When I went back to the store to ask for a solution they didn’t care for my problem and when they got tired they brought a bodyguard to escort me out saying it’s not their problem.I wish I could give negative stars . Do not recommend

The tax refund for the phone I bought in April has not been made for 5 months. It is impossible to reach the authorities. I fill out the contact form on their website, but it is not delivered. Shopping from #mediagalaxy.ro is regrettable. I do not recommend.

I got an IPhone a year ago and it isn’t working now. I went to the store in Baneasa shopping mall where I bought it to give it to the service. It has been 2 weeks, which is the time frame I was told to wait. They did not contact me back. I called them to see if there is any update, yet they always just transfer me. They told me that they’ll call me back but nothing happens. Every time I call, the same process all over again: I explain the situation, they tell me they will contact me back and nothing happens. Considering the fact that phone is a must to have now, I feel like I spent that much money relying on nothing. Customer service is not helpful and trustworthy. I am quite disappointed in my experience so far.

Worst experience ever. The support is horrilble, untrained personel. They don’t give a damn about your problem or your product. Don’t buy from them if you want to enjoy your product and your experience with support if you have problems with your product like i had. They don’t deserve even a star, again, worst experience ever buying online.

On the 29th of December my son bought an UPS for his grandfather. Few days later, when they have opened the box ,they noticed that the item was cracked on the top of the case. After New Year, on the 2nd of January, my son took back the UPS to the shop. My son together with my mum,discussed with one member of the team and explained what happened.The worker took pictures of the item and told that they will inform mum when is ready to be collected and that will be 2 weeks time approx. Yesterday 12th of January, my mum received a text message which stated that she should go in Oradea at Media Galaxy store(Romania). When arrived, they have told her that they cannot accept the item back, as well they cannot give her a refund, and she cannot get another item in the value of the money. Plus the damage on the UPS is worse than it was!!! Currently me and my son are living in UK, I feel ashamed and disappointed because of how people are treated back home. The kindness and help is not given for free, unfortunately. I am very, very upset. I know and I am 100% sure that the team doesn't care about the costumers in that store, only about the income!!! The management of that store would've been done seriously if they would have not satisfy the requirements of the costumer in UK. They are doing this because they are in Romania and there the robbery is taking place everywhere. I am so disappointed ,because I am from that country and I see this happening whenever I go back home.

Worst company ever believe me. Dont buy anything from here. They have send me the wrong product. I asked them for my money back or a product that ive orderd. They tell me that my pc is broken ??? I even send pictures of what they send and what ive orderd they still telling nonsense. Look at one of the mails they send me:
Pffff i send something i will choose myself a power cable
Or a power supply
I ask you 10 times to say which is broke
But your english ..you dont even understand english or read it well
Dhl i send

Look at this? How can u take this serious. Worst company ever believe me !! Its a joke how they treat people. They dont give your money bank and no new product.

Super seller!

+ great quality products, as described
+ fast delivery (1-2 days)
+ nice and safe package

I don’t think that it’s normal for a discount to change from a day to other.(middle week)

I ordered a HAMA USB 3.2 4-port hub on Saturday 5th February 2022 @ 1pm. I requested that this item be delivered directly to the store in Iulius Mall and that it will be there on Tuesday afternoon.
Yes indeed, the item was delivered at the store as promised. Faultless service from all the staff - always, A big thank you to Mark, Cristian & John.
Bear in mind, this is a low-value item - and they are always keen to help.

I bought a refrigerated combine that passed the years of warranty and it is still in impeccable condition, it works as well as if it were new! Recommend!

I ordered something from media galaxy online for over a week they never sent me a confirmation email about my order. I had to call them to find out what was going on only for them to tell me order hasn’t been confirmed for over A WEEK!!!. I decided to cancel order and get a refund and now I’m in a back to back conversation with them. I will call and be placed on hold for over 40mins to an hour only for a different customer service to email me about a dispatching an order I asked to cancel and refund. Since 5th of December till now I have spoken to different customer service people on my refund and all would place me on hold and some even cut the phone. I’m trying to get my refund of 420.03 which is £78 and they are proving difficult and impossible. I’m currently on the phone to them on hold it’s been an 1hr because I asked for an email to be sent confirming my refund. The man said he’s doing it and placed me on hold. They do this so that the customer will end the call and not be on the phone waiting for so long. I even said I’d tell the police and the customer service person said go on that I can do what I like. WORST EXPERIENCE EVER!!!!!!!!!!!!!

Worst experience ever! I do not recommend.

The worst experience ever. One star is too much. The service of this company (don't forget it is an Altex brand) is EXECRABLE.
You order an equipment from stock. When you go there to pick-up the equipment.... the first lye: the equipment isn't on stock. Ok, you pay for it and you start to wait for what you paid. After a few days you call them twice per days and they continue to lye you that everything is OK, you will receive the goods in the same day or tomorrow, but nothing happens. Then they lye you again saying that your phone number is wrong (even you call continuously from your right number) and they couldn't contact you. You escalate at the highest possible level (except the shareholders) and, after some reminders, finally you receive the goods. After the 11 days from advance payment.
My advice: avoid working with them if possible,. Do not pay in advance if possible, let them run for their money.

WORST EXPERIENCE IN ONLINE SHOPPING. TO GET A REFUND IS ALMOST IMPOSSIBLE. DO NOT BUY FROM THEM!