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Medichecks Reviews 1,950

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 994 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, well-organized, and smooth from start to finish, with many highlighting the prompt delivery of items and quick turnaround times for test results. People appreciate the ease of use, from navigating the website to understanding the clear and comprehensive reports, often accompanied by helpful doctor's comments and advice. Many also commend the customer service for being helpful and responsive, especially when changes or issues arise, making the overall experience positive and reliable. However, some customers also noted dissatisfaction with the product, specifically regarding the number of lances provided in the kits, which sometimes made it difficult to collect enough blood. A few other people also felt that customer service could be improved, citing slow response times, unhelpful AI assistants, and difficulties reaching a human representative, leading to delays in receiving results, which can be critical for time-sensitive tests.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency, with many... See more

Response time

Consumers generally report positive experiences with response times, especially regarding test results, which... See more

User experience

Customers had positive experiences with user experience, finding the service efficient, fast, and easy to use... See more

Product

Reviewers highlight ambiguous aspects of product, with some praising the comprehensive reports and variety of... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with some reviewers praising... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use, prompt delivery of items, and test turnover time. Detailed feedback about the meaning of the results and reference given to NICE Guidelines. Only drawback was that when your sample arrive... See more

Company replied

Rated 5 out of 5 stars

Wanted an easy option for general well woman health check, looked online and found medicheck. As a nurse I wanted to arrange my own sample collection, everything I needed was provided down t... See more

Company replied

Rated 5 out of 5 stars

I’ve used medichecks for a few years now for various tests simple to more Gucci in depth ones and the service has always been great This time around the doctors notes were exactly what I needed mo... See more

Company replied

Rated 5 out of 5 stars

Very organised and efficient service. Everything is well thought through and runs smoothly from start to finish. I needed to make a change to my test (which was entirely my fault), and the process wa... See more

Company replied


Company details

  1. Blood Testing Service

About Medichecks

Written by the company


At Medichecks, we’ve been helping people understand what’s really going on inside their bodies for over 25 years.

Founded in 2001 as the UK’s first private blood testing service, we were built on a simple belief: health should be effortless. From the beginning, our focus has been on giving people clearer answers about their health, without confusion, barriers or unnecessary waiting.

Today, we provide trusted at-home blood tests and health checks across the UK, making it easy to check, track, and understand your health from home. Our tests are analysed by accredited laboratories and reviewed by experienced doctors, with results explained clearly. Not just numbers, but insights that actually make sense.

Whether you’re looking for reassurance, faster answers, or a better way to stay on top of your wellbeing, we’re here to help. Our wide range of tests covers everyday health, nutrition, hormones, fitness, and long-term health tracking, supporting people at every stage of life.

As pioneers in preventative healthcare, curiosity and innovation have always been at the heart of Medichecks. We focus on helping people spot potential issues earlier, feel more confident about their health, and take action when it matters most.

We’re proud of our long history and of the positive feedback we receive from customers who value clear results, reliable service and supportive, expert guidance. Helping people feel informed, reassured and in control of their health is what Medichecks is all about.


Contact info

10% off your first health check

Checking symptoms or tracking your health? Start with 10% off.

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(1,950)

1,012 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service would recommend

Easy to find the test I wanted. Step by step instructions.
Fast delivery and turnaround time. Very thorough drs report which I have given to my gp. Especially liked the next steps to take bit of the report and advice on any further testing needed. Have been using Medichecks for a few years now,tried others but always go back to Medichecks as their results are easier to understand.

June 29, 2026
Rated 1 out of 5 stars

BEWARE This company is ABSOLUTELY…

BEWARE This company is ABSOLUTELY USELESS I ordered a blood test opened an account paid them £110
when I came to access the results I could not get the
account to accept my password I rung medicheck and spent 1 hour with David trying to open my account but it did not work I tried changing the password still it did not allow me to access my results, I wasted a further 30mins
but it still did not work, I said right the simple way is to POST the results to me, but they refused, so I DO NOT have my results no way to access them, so I will issue a summons to get my money back What a shower this company is read all there other rotten reviews.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have used medichecks many times over…

I have used medichecks many times over the years for blood tests. The staff are always professional and helpful. The results are always very clear and come through quickly.

June 29, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Always helpful

Always helpful, and the doctor's comments have got more in-depth.

June 26, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

simple

simple, well structured, all worked to plan and fast

June 29, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Easy to access and clear comprehensive…

Easy to access and clear comprehensive reporting .

June 29, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Always use for private blood tests

Always use for private blood tests. Excellent service.

June 26, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Simple to use

Simple to use. Efficient and Clear.

June 29, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

I got a courtesy call from the doctor…

I got a courtesy call from the doctor as will with some updates to my results which was really helpful

June 26, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Very simple and fast

Very simple and fast
The nurse Miriam in Superdrug store was very nice and patient.

June 25, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

prompt and insightful advice

prompt and insightful advice which was helpful and reassuring

June 25, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Great product and service from…

Great product and service from Medichecks.
Opted for Superdrug to take my blood, they changing the date I pre booked my blood withdrawal without telling me which resulted in a wasted journey and with my local Superdrug pulled the service, so had to travel around trip of 40 miles. Probably best to get the blood withdrawal done local with another provider.

June 25, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

very comprehensive tests

very comprehensive tests, with results back in a few3 days. The doctor's assessment accompanying the results is also very good with actionable insights.

June 22, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Nurse was really good at carrying out…

Nurse was really good at carrying out the tests

June 24, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

Rated 5 out of 5 stars

Always good

June 24, 2026
Medichecks logo

Reply from Medichecks

Hello,


Thank you for your 5* review — we appreciate you taking the time to share your feedback and are pleased to hear you had a positive experience.


Best wishes,
The Medichecks Customer Care Team

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