I expected the whole process to be simple and straightforward, but unfortunately it wasn’t. I had to wait longer than expected, and the service felt quite disorganized. The staff were not as friendly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Process went awry when Post Office couldn’t scan the return envelope and I had to pay £8.35 postage. This meant that any references were obliterated by the new postage stickers. Obviously this meant... See more
There are easier companies to use. Many services are added extras during the ordering process. Impossible to track deliveries or when samples are returned. Website is not fit for purpose as it doesn't... See more
Company replied
I didn’t manage to get enough of a blood flow out my finger from the home kit, but I told customer service and they were so understanding and accommodating, they booked me a retest at my local clinic,... See more
Company replied
Company details
- Laboratory
- also in
- Medical Clinic
Written by the company
Due to the Italian Competition Authority Decision in Italy in March 2026 against misleading systematic deception in their processes and procedures. . The UK uses the same system. DUE TO FAKE 1 star REVIEWS we are no longer putting attention to this profile. Fake Reviews from Mr Gukol Raveendra and his gang. Approx 100 fake reviews from 2023 to 2026 using fake names. A court Judgment was issued for damages against Mr Raveendra for £2,795 for damage to company property. Which he paid. And another £7,000 is owed for damage to company property but he has fled the UK. Google is using its AI to place further damage on the victims. 360,00 potential Medicines Online patients so far have been misled by google as it is supporting this misleading reviews system. The Regulator and TP failed to remove these illegal 1 star reviews. TP have been reported to the Police who asked TP to remove these 1 star fake reviews in the last 3 years. 9/10 1 star reviews are from the Gang of Mr Raveendra. The result of legal letters and complaints is - zero........ We now have 3 Companies in our group please contact us on WhatsApp about any of them. Medicines Online has excellent prices and patients who sought care over the last 4 years were harmed and put at risk by this misleading review system. Some patients have suffered as they could not afford to go to other providers. Some wanted verification alternatives to the NHS. Q. Why are we the Leading Home Test Online Laboratory in the UK?* ** A. Because we care about your health and leadership through success.*** -- We fight hard to get your results done right.-- Our WhatsApp Support is the Best in the UK -- We retest twice on any positive -- Our Lab Staff will replace any damaged sample automatically for free -- We don't run away from difficult situations. -- We cut our prices for you... not for us. Why do we cut our prices for you? Because we care more about you, possibly as much as about ourselves. -- `We genuinely desire to provide the service you pay for. -- The Family Laboratory that you feel that we care. -- You will feel the differences in our commitment to accurate results and building trust through transparency because we care about all people as we are anti corruption and fully faithful about equality. -- And that has benefits for you, our treasured clients who trust us. -- We were the first Lab in the world to Patent and developed the Software System for Remote Photo Test Result verification for issuing Lab reports online. -- During COVID, we gave that System to WHO and UKHSA for remote Photo results verification, which was used worldwide for Antigen Travel Testing. We did our part for the UK and the world. Laboratory License Number 22858
Contact info
89 Falcon Rd, SW11 2PF, London, United Kingdom
- 07737331342
- cs@medicinesonline.org.uk
- medicinesonline.org.uk
Breach of guidelines
Didn’t receive order, slow resolution
Edited as I have now received a refund and they say they have resolved issue they had with my order with sending to NI.
Original: I purchased an at home test kit on 23/09. On 05/10 it still said processing so I asked the WhatsApp number for an update. They said they would look into and get back to me. I had no update so asked for another update 08/10. They let me know that my order was rejected by Royal Mail due to my address in NI but that they have sent packages to NI before with no issues and that they would try again. Still no package by 16/10 so I asked for another update and they said “Hmm checking” and no other reply. Messaged again 21/10 asking for a refund which they agreed to. 29/10 and no refund received and I’ve just asked for another update update and they’ve told me they will look into it tomorrow. There should be an option to speak on the phone instead of this WhatsApp nonsense.
October 29, 2025
Unprompted review
Advertisement
Avoid this company
Avoid this company and read all 1 star reviews before parting with your money and ask yourself why they do not have any google reviews
Very difficult to deal with they only answer what’s app refuse to reply to emails
They make it very difficult to get a refund messing you around making excuses then only refunding part of the money
I’ve found them dishonest
Charge you for dhl shipping then post it Royal Mail for a fraction of the cost
When you question them they make excuses
I have a trail of what’s app msg which I will post on here if need be
Edit after reading the reply from medicine online
Just to clarify there has been no abuse from myself I’ve simply tried to get my money refunded
Can you please screen shot the what’s app chat and post it on here so customers can see how you have done everything possible to not refund the money owed
If you are a customer
You can report a issue with this company to
Medicines & Healthcare products
Regulatory Agency
September 30, 2025
Unprompted review
Reply from Medicines Online
Dear customer, we are sorry that the delivery mixup occurred. We have now implemented an improved procedure. We use Royal Mail for before 1pm next day also and not just DHL.
We gave you a refund for that.
We only use whatsapp in writing for support not email. It’s not monitored and you were advised by email to contact us on whatsapp.
We wish to point out the abusive whatsapp messages we also do not reply to them.
We have zero tolerance for abusers.
Anyone can contact us on whatsapp with any concerns and we will do our best to assist them.
Additional Update:
Actually the customer was refunded in full in the end.
Dear customers please if you’re going to request a refund please follow the terms of sale.
Do not open kits.
As Medical kits when opened cannot be returned for refund.
We take videos of each return as evidence.
Medicines Online Team
Questionable results
I liked that they had many tests and for HPV they can identify the strain.
Although they gave me a negative clear test result and when I told them it would be impossible they said the would test the same sample again a week later.
I questioned how they could retest my sample and if it would valid still. I would have thought they would have disposed of it.
I asked if I could send it another new sample. But they refused and said they will retest. They gave me a result positive result but I feel it is untrustworthy and probably made up.
Not worth it, wish I read the reviews before
September 19, 2024
Unprompted review
Reply from Medicines Online
Dear Li,
1 year ago is a long time to wait to make a review. However we have different customer service now and will happily make a free 2nd test for you.
Please read our reviews as they are excellent. I wish you had read them before.
Our policy is to offer a second test kit for free if any result is in question as sampling procedures are often not followed correctly.
We have very professional staff for the last 6 months since the change of hands. And I invite you to try them out for free.
Quality control is very important for us and staff who make errors frequently are let go. And in 2025 we retain only the best quality people.
Please let us know on whatsapp for your free test. All our tests and especially our HPV are validated with the protocols of inter laboratory testing.
Medicines Online Team
If I could put zero stars I would
If I could put zero stars I would. If you read through all of their reviews you can tell they are written by someone who sounds like a scammer. This company charges a lot of money, has no customer service other than WhatsApp. Sent me a kit with missing items and when I asked about it took a long time to reply. I then asked for a refund as their messages weren't making sense.
They told me to send photos of the kit which I did. They then said to post it back recorded delivery and I would receive a refund. I have message screenshot of all of this.
When I asked them where my refund was over a month later, they told me because I'd opened the kit I cannot receive a refund. I said they are scammers and they told me I'm the scammer and threatened me with 'legal terms'. Their customer service is appalling and so are their kits which don't even have full items required.
Disgusting. They are continuing to message me threatening me telling me I am abusing them. Blocking them now
September 13, 2025
Unprompted review
Reply from Medicines Online
Medical tools like swabs and lancets and plasters and wipes are able to be returned for refund. When we realised that the customer had open alter kit and handled all of the items we had to abide by the law which says he can’t return it. When the kit is opened you can’t return it. That it in our terms also. The customer because abusive and threatened a bad trustpilot review if we don’t do what he wants. Of course we don’t give in to blackmail. Now he has attempted blackmail we have no choice but to report him to the police. He won’t get his refund. And we will send the case to legal for abuse and breach of terms of contact.
Medicines Online Team
Massive massive massive scam
Massive massive massive scam. Says online results will be with you in 2-3 days. I’ve been waiting over 1 week and phone calls are ignored. My test was never received to the lab. It went all the way to London and returned back to me. If you ask for any help on WhatsApp all they say is they won’t tolerate ‘abuse’ when your asking a simple question of when the results will be online. STAY AWAY, DO NOT USE!!!!!!
September 2, 2025
Unprompted review
Reply from Medicines Online
Dear Olivia,
You have breached the terms of the agreement. We have contacted the police for online fake news and abuse. And we have blocked you on whatsapp.
Medicines Online Team
Advertisement
Horrific customer service experienced
Horrific customer service experienced. The worst i have ever experienced. Sending multiple messages to obtain a refund and still waiting. They ask you to ring the WhatsApp number but it doesn't get answered.
September 4, 2025
Unprompted review
Reply from Medicines Online
Dear customer that registered the wrong name and didn’t have your ID correlate with your name and email address. Possibly using someone else’s ID. - you was tested 4 months ago and you said that you was a certain particular result but you didn't say for what. Results Status does change after months or even weeks for but also you failed to deliver the test report as part of our procedures. And we do offer a GP appointment option to discuss results and treatment if you would like to talk to the GP please feel free also. But it’s a video appointment and they will check your ID so we don’t have confusion. At this stage it appears that your using someone else's name as you refuse to produce an ID to verify that your very strange email and name used do not actually correlate and we have a duty to inform the police of cases of false identity we give you 30 days to resolve the identity issue. Especially since you are making such a big deal in public and not in private we all want to know who you really are ?
Customer Legal Services
I paid £99 for a test with Medicine…
I paid £99 for a test with Medicine Online and attended the nominated pharmacy at the agreed time. When I arrived, the pharmacist had no record at all of my appointment.
I tried contacting customer service, but nobody replied to my calls or messages.
This experience has left me extremely disappointed. It feels either like a scam or an extremely disorganized company. I strongly advise others to avoid at all costs until they improve their service.
Order number: 15698521
August 28, 2025
Unprompted review
Reply from Medicines Online
Dear Customer,
It’s not correct what you have stated above. You were attended to by the clinic when you arrived.And you were replied to on whatsapp by us in the queue for m a timely basis that is fair to all customers.
You’re welcome to a refund and we will not process your sample until it’s clear what you want to do. Please let us know as you’re not answering us for many hours.
Kind Regards,
Medicines Online Team
Reply from Medicines Online
Dear Pouria,
The appointment was for a test. If you choose urine or swab it’s up to you. Both is available. The blood test part was done also for your test.
You can do another visit and take the swab if you changed your mind and want a swab. It’s not correct to say that we didn’t have swabs.
The clinic has given a written statement to us that they have many swabs available and they are free. Please consider selecting a swab and we will test it for free.
Medicines Online Team
Very slow, zero stars
Very slow. Ordered next day tests with DHL delivery. Arrived via Royal Mail, sent back via Royal Mail. They’ve had my sample for over 2 days and not showing as received in their system and no response from customer service.
August 9, 2025
Unprompted review
Reply from Medicines Online
Dear Lyndsey,
We don’t update Royal Mail sample statuses over the weekend, as our offices are open Monday to Friday.
In addition, we are happy to offer a refund of your shipping costs for the inconvenience, along with a 20% discount voucher for your next test.
Medicines Online Team
Advertisement
Quick and very easy.
August 6, 2025
Please avoid
Wish I could give zero. I would say AVOID at all costs. I was taken in by the quick turnaround promise and an attractive NHS discount. Preying on scared people who want results quickly. Promised 1 day delivery, admittedly ordering in the evening so I expected a day delay. 2 days later, no reply other than auto reply on WhatsApp, no proper tracking number on the order.
Wish I had properly read the reviews before purchasing, will be pursuing a refund or claiming through my bank.
July 17, 2025
Unprompted review
Reply from Medicines Online
Dear Hannah,
Our customer support is from 10-4pm and in the whatsapp profile it says this. You contacted us at 4.06 and made a review that is based on false and damaging claims. We ask you to remove this false review. As you know we are an online company and we work very hard to be better than others and to receive good reviews. A bad review causes significant daily financial damage. We also agreed to offer you a full refund even though you have been unfair in your attack. As we finish at 4pm. Our manager noticed your unfair review and went to research your issue. It’s false and we have evidence that your review causes financial loss. This is the third time we have been in contact and asked you to remove this review. We also asked you to return the product for a full refund and you refused. You said you want a refund now and don’t want to return the product. This is also not reasonable. Please consider as we take online abuse very seriously.
The Medicines Online Team
i recommend one star reviews business…
i recommend one star reviews business owner was a big scammer,
June 30, 2025
Unprompted review
Reply from Medicines Online
Dear Ms Eileen Shi (AKA - Elizabeth Thorsen, Donjon)
We note the following breaches of your contract in 2024:
- Conspiring to conceal damage to company assets causing £100,000 damage.
- Co-Conspiring to trick the company of £4300 cash.
- Inflated hours not matching with HubStaff tracking. Refusing to reply to accounts department time-sheet queries.
1. You and Rahul Sidrahan were reported to the Police in December 2024 by Your Replacement for falsifying work time sheet records to defraud the company £4300 in the last 2 months of your employment. You made false work records to fill gaps and inflate time sheets to bypass Hubstaff tracking.
2. You failed to Register for HCPC.
3. £100,000 Damage jointly caused by you and Mr Sidrahan: only after extensive video evidence that you finally admitted to the damage. Mr Sidrahan also admitted in writing that he damaged property.
4. Instead of placing customers first you frequently left customers outside the location complaining. even a local clinic was angry with you. And on multiple occasions you failed to turn up to work at all, you didn’t even inform anyone simply disappearing with a complete disregard of patients.
5. One of your main tasks was to validate tests according to UKAS, company procedures and SOP's. Validation and Accuracy was solely your responsibility.
The Director and Lab Manager audited and checked your validation work each week and the information and supporting evidence showed that you were doing this aspect correctly except in the last 1 month where your standards slipped.
Ms Eilleen Shi under your location leadership the customer complaints were higher than others who had your role. You improperly used plates and kits in the wrong sequence carelessly disregarding date sequences and thereby placing additional validation time consuming procedures and requirements at play in order to to meet the company’s stringent safety and quality standards. We had to throw out £20,000 of kits.
In order to get this senior position you told us that you had a full-time paid job in a University Lab. By the time we found the truth (that you were a student and you had zero compliance training) we had already invested over £15,000 training you. We understand that your resistance for compliance was because you didn’t have compliance experience in a British Performance focused Lab.
Ms Eileen Shi is not to be trusted. Ms Shi has no serious interest in Healthcare compliance in the industry and indeed left the industry and also left the UK in 2024.
medicines online is a very bad company…
medicines online is a very bad company i never recommend it.......i want to give him one star review
June 29, 2025
Unprompted review
Reply from Medicines Online
FAKE REVIEW
This is a fake review. The application was rejected due to quality issues with the test task. Afterwards, the applicant attempted to use blackmail to demand payment.
Medicines Online Team
Advertisement
very bad service never recomend it,
June 30, 2025
Unprompted review
Reply from Medicines Online
FAKE REVIEW
This is a fake review. The application was rejected due to quality issues with the test task. Afterwards, the applicant attempted to use blackmail to demand payment.
Medicines Online Team
After reading all the mixed reviews…
After reading all the mixed reviews, I was skeptical. But I wanted to try for myself and decided to review. I had no issues whatsoever. The process was quick, easy and hassle free. Everything is tracked via your online account and all results received within the week of sending my sample. Will definitely use again. And will recommend to others.
June 28, 2025
Unprompted review
Reply from Medicines Online
Dear Gem,
Thank you for your honest review! We’re glad everything went smoothly and that you’re happy with the service. Just to note — most of the negative reviews come from individuals who applied for jobs with us but weren’t selected, which is separate from the service experience. We really appreciate your trust and recommendation!
Medicines Online Team
Not a reputable company
I ordered a blood test, where I take a sample at home and post it to them. Royal Mail confirmed delivery. But Medicines Online couldn't find the sample. It was important that the sample be tested when I wasn't feeling well so I didn't want to send them another sample, over a week later, for which they wanted me to pay £10 for another testing kit. I asked for a full refund which they refused. --- Understand what they have done: they misplaced a sample that had proof of delivery from Royal Mail, then they wanted me to pay £10 for a new test kit and would not refund me for a service they didn't provide due to their own failures. No reputable company behaves like this.
June 9, 2025
Unprompted review
Reply from Medicines Online
Dear Peter,
We have offered a refund. Also we have offered a free replacement kit. We asked you to complete the Royal Mail claim form. As the sample is covered by Royal Mail insurance. Please complete the claim form. And your refund will be processed.
Medicines Online Team
Positive reviews are paid and Purchased!
I forgive you !
You People Need medicines more than your customers need it !
May 9, 2025
Unprompted review
Reply from Medicines Online
FAKE REVIEW
Unfortunately, some applicants became hostile after being rejected due to not meeting our standards for professionalism, quality, and British workplace values.
This is not a genuine customer review, as confirmed by the lack of any matching order or interaction with our services. We take real customer feedback seriously — but we will not tolerate false or retaliatory reviews intended to damage our reputation.
Medicines Online Team
Advertisement
Don’t Fall for the Hype – They’re Paying for Stars
Initially, I was excited about this product because of the hundreds of 5-star ratings. Turns out they gamed the system with paid reviewers. The medicine did nothing for me and even triggered side effects. I reported several reviews that were clearly fake, but they keep reappearing. This is a scam, and people’s health is at stake.
May 25, 2025
Unprompted review
Reply from Medicines Online
FAKE REVIEW
Unfortunately, some applicants became hostile after being rejected due to not meeting our standards for professionalism, quality, and British workplace values.
This is not a genuine customer review, as confirmed by the lack of any matching order or interaction with our services. We take real customer feedback seriously — but we will not tolerate false or retaliatory reviews intended to damage our reputation.
Medicines Online Team
An incredibly poor experience
An incredibly poor experience. The service lacked professionalism, was unpredictable, and was slow. I bought because of the positive reviews, but now I find that most of them are either faked or bought. If the service was really good, they wouldn't have to purchase favorable reviews. Look elsewhere for more honest procedures and better service to save time and money.
May 6, 2025
Unprompted review
Reply from Medicines Online
FAKE REVIEW
Unfortunately, some applicants became hostile after being rejected due to not meeting our standards for professionalism, quality, and British workplace values. We were unable to hire them even though they spent 1-2 hours in the interview process on the 13 May 2025.
This is not a genuine customer review, as confirmed by the lack of any matching order or interaction with our services. We take real customer feedback seriously — but we will not tolerate false or retaliatory reviews intended to damage our reputation.
Medicines Online Team
Great project I like this it’s useful ♥️♥️
March 13, 2025
Unprompted review
Reply from Medicines Online
Dear Aram,
Thanks a million for your 5-star review! We’re happy you’re happy 😊
Medicines Online Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.