I expected the whole process to be simple and straightforward, but unfortunately it wasn’t. I had to wait longer than expected, and the service felt quite disorganized. The staff were not as friendly... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Process went awry when Post Office couldn’t scan the return envelope and I had to pay £8.35 postage. This meant that any references were obliterated by the new postage stickers. Obviously this meant... See more
There are easier companies to use. Many services are added extras during the ordering process. Impossible to track deliveries or when samples are returned. Website is not fit for purpose as it doesn't... See more
Company replied
I didn’t manage to get enough of a blood flow out my finger from the home kit, but I told customer service and they were so understanding and accommodating, they booked me a retest at my local clinic,... See more
Company replied
Company details
- Laboratory
- also in
- Medical Clinic
Written by the company
Due to the Italian Competition Authority Decision in Italy in March 2026 against misleading systematic deception in their processes and procedures. . The UK uses the same system. DUE TO FAKE 1 star REVIEWS we are no longer putting attention to this profile. Fake Reviews from Mr Gukol Raveendra and his gang. Approx 100 fake reviews from 2023 to 2026 using fake names. A court Judgment was issued for damages against Mr Raveendra for £2,795 for damage to company property. Which he paid. And another £7,000 is owed for damage to company property but he has fled the UK. Google is using its AI to place further damage on the victims. 360,00 potential Medicines Online patients so far have been misled by google as it is supporting this misleading reviews system. The Regulator and TP failed to remove these illegal 1 star reviews. TP have been reported to the Police who asked TP to remove these 1 star fake reviews in the last 3 years. 9/10 1 star reviews are from the Gang of Mr Raveendra. The result of legal letters and complaints is - zero........ We now have 3 Companies in our group please contact us on WhatsApp about any of them. Medicines Online has excellent prices and patients who sought care over the last 4 years were harmed and put at risk by this misleading review system. Some patients have suffered as they could not afford to go to other providers. Some wanted verification alternatives to the NHS. Q. Why are we the Leading Home Test Online Laboratory in the UK?* ** A. Because we care about your health and leadership through success.*** -- We fight hard to get your results done right.-- Our WhatsApp Support is the Best in the UK -- We retest twice on any positive -- Our Lab Staff will replace any damaged sample automatically for free -- We don't run away from difficult situations. -- We cut our prices for you... not for us. Why do we cut our prices for you? Because we care more about you, possibly as much as about ourselves. -- `We genuinely desire to provide the service you pay for. -- The Family Laboratory that you feel that we care. -- You will feel the differences in our commitment to accurate results and building trust through transparency because we care about all people as we are anti corruption and fully faithful about equality. -- And that has benefits for you, our treasured clients who trust us. -- We were the first Lab in the world to Patent and developed the Software System for Remote Photo Test Result verification for issuing Lab reports online. -- During COVID, we gave that System to WHO and UKHSA for remote Photo results verification, which was used worldwide for Antigen Travel Testing. We did our part for the UK and the world. Laboratory License Number 22858
Contact info
89 Falcon Rd, SW11 2PF, London, United Kingdom
- 07737331342
- cs@medicinesonline.org.uk
- medicinesonline.org.uk
Breach of guidelines
I got my results in the while you wait…
I got my results in the while you wait service for an extra £50.
I waited 30 mins.
Excellent service and the blood results was what I expected.
The best service in London.
See you in 3 months.
October 1, 2024
Advertisement
I must agree with the previous review
I must agree with the previous review.
They waited for me after hours to get my kit to them.
One of the companies, if not the best.
October 1, 2024
Very friendly and helpful
Very friendly and helpful, and the prices and service is great compared to other websites I have come across. Very pleased :)
October 1, 2024
Unprompted review
It’s my first time to use this…
It’s my first time to use this laboratory. Click and collect is fast and easy.
Also the website is easy to search. And the WhatsApp support is excellent.
So far one of the best that I have used.
Well done!
September 27, 2024
I got my results on the same day
I got my results on the same day.
I can recommend Medicines Online as a reliable company.
The customer support is excellent. I’ll be back to them again if I need the services.
September 25, 2024
Advertisement
The click and collect process suits me…
The click and collect process suits me very well. Did my swab and handed it to the staff.
Great staff at Clapham.
They told me I will have my results today. Very happy.
I can recommend them as very professional and straight talking.
September 24, 2024
I have used this company for the 2nd…
I have used this company for the 2nd time. First time was years ago.
I went to pick up my clock and collect kit and hitch I ordered yesterday. And today I have my results.
September 18, 2024
Reply from Medicines Online
Thank you for your review. We work very hard to keep every customer happy always going the extra mile.
Got my results after one failed test
Got my results after one failed test, just a load of numbers that a non-medical person can not understand, when I asked them to explain the report I got no reply. Still don’t know if it was normal or not, not happy with the service!
September 18, 2024
Unprompted review
Reply from Medicines Online
As agreed we provide the results. The range data for is provided. I understand that you require more advice and guidance than the lab report provides. This can be available from our Referral GP Service or from your GP.
Came back saying sample wasn't adequate…
Came back saying sample wasn't adequate however it was more than adequate when I took it. I have never had this problem with any provider before.
AVOID AT ALL COSTS.
Edit: Provider expanded on explanation for failed test and I'm working to get a new test kit. I will update review accordingly
September 18, 2024
Unprompted review
Reply from Medicines Online
We automatically provide a 2nd kit for free and a free 2nd test for all customers where there is issues with samples or results. This is all at our expense.
Advertisement
Exceptional service
Exceptional service. Fast, reasonable and reliable. The customer service is absolutely amazing. Very happy with the whole experience.
August 29, 2024
Unprompted review
Didn’t work
August 16, 2024
Thanks guys so much
Thanks guys so much. Everything was spot on, customer service was very quick and very helpful. Results were rapid as well. Next time I need a test I will be back.
August 23, 2024
Unprompted review
Very good service
Very good service. Affordable price, quick and correct results. Thank you for being so good.
August 19, 2024
Advertisement
Quality Service
Brilliant company for all medical needs. Great fast customer service and very quick turn around. Would highly recommend.
August 9, 2024
Unprompted review
Reply from Medicines Online
Hi Laura!
Thank you so much for taking the time to make a review!
We hope to continue satisfying your needs!
Medicines Online
The Family Laboratory
Very quick and easy
August 5, 2024
Reply from Medicines Online
Hi Louise,
Thank you so much for your review!
We are so happy to hear our services are easy and efficient!
Medicines Online
The Family Laboratory
Advertisement
Super fast turnaround, result available within 24 hours
I’ve used Medicines Online for a few years. The main difference between them and other similar companies is the amazingly fast turnover for results.
The customer support is excellent and i would thoroughly recommend them.
August 1, 2024
Unprompted review
Reply from Medicines Online
Hi Elen,
Thank you so much for your kind positive review!
We are so happy to hear that you are enjoying our services. It's always great to hear feedback from our customers.
Medicines Online
The Family Laboratory
Medicine test came quickly
Medicine test came quickly. I paid £7 for next day delivery but I ordered on a Sunday so it didn’t get to me til Tues, which was fair enough I suppose.
Easy to deal with. Would recommend
July 21, 2024
Reply from Medicines Online
Hi Mrs. Gardiner,
Thank you so much for your positive review!
We are so happy to hear that you enjoyed your experience with us!
Medicines Online
The Family Laboratory
Reply from Medicines Online
Hi Sarah,
Thank you so much for your kind review!
We are happy to hear that you enjoyed your experience with us!
Medicines Online
The Family Laboratory
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.