Ajay has been amazing, supportive, helpful. Excellent through out the whole process. He made the experience less stressful. Can not thank Ajay enough. Give that man a raise.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
AJAY is AMAZING, if it wasn’t for his hard work I wouldn’t have been able to get my procedure done. Absolutely amazing customer service. Would highly recommend Ajay!
Company replied
My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more
Company replied
MediPay are a Top Notch Loan Service. They deal only with loans to pay a medical bills. Extremely helpful and did not feel pressured at all thru the whole process. Everything explained clearly to me... See more
Company replied
Company details
Written by the company
MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.
Here to help when you need us
Written by the company
- Fast, simple application process
- Only pay interest on the amount used
- No penalties for early repayment
We can help with your pets too
We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.
Contact info
264 George Street, 2000, Sydney, Australia
- 1800 810 950
- customercare@medipay.com.au
- medipay.com.au
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to communicate and very efficient…
Easy to communicate and very efficient service
January 23, 2026
Reply from MediPay
Thank you so much for the lovely feedback. We are really glad you found it easy to communicate with us and that the service felt efficient. That is exactly the experience we aim to deliver.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Ajay has been amazing
Ajay has been amazing, supportive, helpful. Excellent through out the whole process. He made the experience less stressful. Can not thank Ajay enough. Give that man a raise.
January 22, 2026
Reply from MediPay
This is such great feedback to read, thank you. We are so glad Ajay was able to support you and make the whole process feel less stressful. That is exactly the experience we want for every customer.
We have shared your message with Ajay and the team, and we are pretty sure it made his day. We really appreciate you taking the time to say thank you.
If you ever need anything in the future, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Reply from MediPay
Thank you so much for sharing this. We are really glad the application was quick and easy and that we could help take some of the stress off your shoulders. That is exactly why we do what we do.
If you ever need anything in the future, we are here on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
A very easy and non complicated…
A very easy and non complicated application. Once ive paid off current loan, i wont hesitate to use again. Thanks Guys
January 19, 2026
Reply from MediPay
Thank you so much for the great feedback. We are really glad you found the application easy and straightforward. That is exactly how it should feel.
It also means a lot to hear you would use us again. We truly appreciate the trust. If you ever need anything, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks again for choosing MediPay.
Reply from MediPay
Thanks so much for the review Jenny. We are really happy to hear you were pleased with the process. Keeping things simple and stress free is exactly what we aim for.
If you ever need help again, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks for choosing MediPay.
Reply from MediPay
Thanks so much for the review Paul. We are really happy to hear you were pleased with the process. Keeping things simple and stress free is exactly what we aim for.
If you ever need help again, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Thanks for choosing MediPay.
excellent and quick service
excellent and quick service .
we had an emergency for my daughters operation and needed 2000 they had it approved and processed in 48 hours .
January 13, 2026
Reply from MediPay
Thank you so much for sharing this. We are really glad we could support you during such a stressful time and help get everything approved and processed quickly for your daughter’s operation. Knowing we could make things a little easier when it mattered most means a lot to us.
If you ever need anything in the future, we are always here on 1800 810 950 or at customercare@medipay.com.au
Wishing your daughter a smooth recovery and all the very best.
It was quite easy to go through the…great
It was quite easy to go through the process.
Very fast response from staff
Approved my loan in a timely fashion.
January 8, 2026
Reply from MediPay
Thank you for your review. We are glad to hear that you found the process easy, received fast responses from our team and that your loan was approved in a timely manner. Providing a smooth and efficient experience is very important to us.
If you ever need assistance again, please contact us on 1800 810 950 or email customercare@medipay.com.au
Amazingly caring and considerate
Omg! They were next level amazing! For this I am forever grateful. Thanks so much
January 6, 2026
Reply from MediPay
Omg, thank you so much for this amazing feedback. We absolutely love hearing this and are so glad we could help when it mattered most. Knowing we made a real difference means the world to our team.
If you ever need anything at all, we are always here on 1800 810 950 or at customercare@medipay.com.au
Easy to apply fast sevice
Easy to apply fast sevice
This is the second time using medipay . Thank you medi pay I appreciate your help!
December 19, 2025
Reply from MediPay
Thank you so much for your kind words and for choosing MediPay again. We are really glad to hear the application was easy and the service was fast. It means a lot to us that you trusted us a second time.
If you ever need help in the future, we are always here on 1800 810 950 or at customercare@medipay.com.au
Reply from MediPay
Thank you so much for the great feedback. We are really glad you experienced fast service and helpful support. Keeping things simple and getting things done quickly is exactly what we aim for.
If you ever need a hand again, you can reach us on 1800 810 950 or at customercare@medipay.com.au
Reply from MediPay
Love this. Thank you so much for the great review. We are really happy to hear everything was quick and easy for you.
If you ever need help again, we are always here on 1800 810 950 or at customercare@medipay.com.au
The service was clear and consistent…
The service was clear and consistent ensuring the good customer service is being provided.
December 11, 2025
Reply from MediPay
Thank you for your review. We are pleased to hear that you found our service clear and consistent. Providing reliable communication and a positive customer experience is very important to us.
If you ever need assistance again, please contact us on 1800 810 950 or email customercare@medipay.com.au
Kind regards
The MediPay Team
Easy to use except I wasn’t sure how to…
Easy to use except I wasn’t sure how to get back into it once I had started
December 8, 2025
Reply from MediPay
Thank you for your review and for sharing your feedback. We are glad to hear that you found the system easy to use, and we appreciate you letting us know about the uncertainty around getting back into your portal. Feedback like this helps us improve clarity for our customers.
If you ever need help instructing a payment or have any questions, please contact us on 1800 810 950 or email customercare@medipay.com.au and our team will be happy to assist.
Kind regards
The MediPay Team
Reply from MediPay
Thank you for your review. We are pleased to hear that you found our service perfect and fast. Providing quick and helpful support is something we work hard to deliver.
If you ever need assistance again, please contact us on 1800 810 950 or email customercare@medipay.com.au
Kind regards
The MediPay Team
Easy to apply and helpful on the phone also
Great company to work with. Very helpful and fast.
December 8, 2025
Reply from MediPay
Thank you for your review. We are pleased to hear that you found us helpful and fast to work with. Providing efficient and supportive service is something we strive for every day.
If you ever need assistance again, please contact us on 1800 810 950 or email customercare@medipay.com.au
Kind regards
The MediPay Team
Such a wonderfully simple system for…those in need of medical support!
Such a wonderfully simple system for people who need to meet a medical need. And the access to help was seamless should it be needed.
December 5, 2025
Reply from MediPay
Thank you for your thoughtful review. We are delighted to hear that you found our system simple and that accessing help when needed was seamless. Making it easier for people to meet important medical needs with confidence and support is at the heart of what we do.
If you ever need assistance again, please contact us on 1800 810 950 or email customercare@medipay.com.au
Kind regards
The MediPay Team
Extremely helpful in times of need
December 4, 2025
Reply from MediPay
Thank you for your review. We are really pleased to hear that our team was able to help you during a time of need. Supporting our customers when it matters most is very important to us.
If you ever need assistance again, please contact us on 1800 810 950 or email customercare@medipay.com.au
Kind regards
The MediPay Team
Very responsive
Very responsive. Love that they text updates and advise if you need to call. It saves time sitting on hold and you know the status of application at all times.
December 1, 2025
Reply from MediPay
Thank you for your thoughtful review. We are pleased to hear that you found our team responsive and that the text updates kept you informed throughout your application. Keeping customers updated and saving them time is something we put a lot of care into.
If you ever need assistance again, please contact us on 1800 810 950 or email customercare@medipay.com.au
Kind regards
The MediPay Team
Applying was so easy no hassles.
Applying was so easy and getting aplroved was so quick with no hassles.
November 28, 2025
Reply from MediPay
Thank you for your review. We are glad to hear that applying was easy and that your approval was quick and hassle free. Making the process smooth and stress free for our customers is very important to us.
If you ever need assistance again, please contact us on 1800 810 950 or email customercare@medipay.com.au
Kind regards
The MediPay Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.