MEDVi Reviews 

14,091
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 11,988 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff and healthcare providers for being knowledgeable, professional, and caring. Many reviewers highlight excellent customer service, appreciating clear explanations and helpful interactions. The overall service and user experience are often described as efficient, easy, and stress-free, with appointments starting on time. Conversely, some people were dissatisfied with the product, reporting medications had no effect and encountered issues with delivery like incorrect quantities, unlabeled items, or difficulties with shipping and refunds. A few customers also mentioned negative customer service experiences, such as rude interactions or challenges in reaching supervisors.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, kindness, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers appreciating the professional,... See more

Service

Reviewers highlight positive aspects of service, often praising efficient and informative appointments that... See more

User experience

Consumers find the user experience to be positive, with many reporting that video appointments start on time,... See more

Product

Customers had ambiguous experiences with the product, with some expressing satisfaction and reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is OK but they need to explain fully what it is and the ingredients by mg. They also need to explain what your month buys you. and print the contact numbers rather than wasting your time... See more

Company replied

Rated 5 out of 5 stars

Important to me, as I said today, I have a primary care MD who I meet with every 3 months. Dr Hope, MD follows up on all aspects of my healthcare, ie 360 degrees including pain management. Although m... See more

Rated 5 out of 5 stars

This doctor listened & actually heard me. Zero gaslighting! Believed me when I explained a problem, immediately helped to troubleshoot it. Explained that now I’d be on the highest amount of this medic... See more

Rated 5 out of 5 stars

I ask for a call appointment at a certain time and got it,any questions I had were answered,everything was in detail laid on the line with me,which is the way it should be,Now just waiting to get sta... See more


Company details

  1. #34 of 69 best companies in Weight Loss Service
  2. #14 of 25 best companies in Doctor
  3. #7 of 12 best companies in Medical Group
  4. #22 of 47 best companies in Online Prescription Medication Vendor
  5. #2 of 4 best companies in Registered General Nurse
  6. #36 of 66 best companies in Wellness Program

About MEDVi

Written by the company

MEDVi: Your Partner in Accessible, Personalized Weight Management

MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.

Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.

Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.

Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.

Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.

Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

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Replied to 99% of negative reviews

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4.4

All reviews

(14,091)

11,521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The service is good but more explanation would be better

The product is OK but they need to explain fully what it is and the ingredients by mg. They also need to explain what your month buys you. and print the contact numbers rather than wasting your time with shitty AI crap. And this is not about weight loss it's about ED med's that are too weak to work

July 6, 2026
MEDVi logo

Reply from MEDVi

Hi Jim, we hear your concerns about wanting more specific details on ingredients and what’s included in your subscription. Thank you for sharing your thoughts on how we can improve our communication and support. We're dedicated to increasing transparency within our medical weight loss program to ensure you have all the information you need.
The MEDVi Team

Rated 5 out of 5 stars

I felt comfortable with the provider

I felt comfortable with the provider, who was knowledgeable and very courteous.

July 7, 2026
MEDVi logo

Reply from MEDVi

Hi there, we’re so glad you felt comfortable and found your provider to be knowledgeable. Thank you for trusting us with your care and for sharing your experience. Our MEDVi patient support team will continue to ensure every patient receives this same high level of professional care.
-The MEDVi Team

Rated 5 out of 5 stars

Call went well

Call went well. The provider was very helpful.

July 7, 2026
MEDVi logo

Reply from MEDVi

Hi Christine, it’s wonderful to hear your call went so smoothly and that our provider was helpful. Thank you for sharing your experience and for trusting the MEDVi patient support team. We’re committed to providing this high level of care at every step of your journey.
-The MEDVi Team

Rated 5 out of 5 stars

It all went well

July 7, 2026
MEDVi logo

Reply from MEDVi

Hi Jimmy, we’re so glad to hear that everything went smoothly for you. Thank you for sharing your feedback and trusting us with your health goals. We’ll continue working hard to ensure the MEDVi weight loss program provides the same seamless experience every time.
-The MEDVi Team

Rated 5 out of 5 stars

My coach is very talented & has a lot…

My coach is very talented & has a lot of great ideas for us to meet my goals!

July 6, 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Chris, it’s wonderful to hear that your coach’s creative ideas are helping you reach your goals. We’re glad you’ve enjoyed MEDVi's personalized approach and thank you for your trust. We’ll continue to provide this high level of support throughout your journey.
-The MEDVi Team

Rated 5 out of 5 stars
MEDVi logo

Reply from MEDVi

Hi Cesar, we’re glad to hear you found our process so smooth and efficient. Thank you for choosing us and sharing your positive feedback. We’ll keep working to ensure the MEDVi weight loss program remains easy and accessible for everyone.
-The MEDVi Team

Rated 5 out of 5 stars

Medication

We talked about previous medications and how they affect.

July 7, 2026
MEDVi logo

Reply from MEDVi

Hi Lori, we’re glad you had the chance to discuss your previous medications and their effects with us. Thank you for trusting the MEDVi patient support team with your care. We’re committed to maintaining this high standard of attention for you.

-The MEDVi Team

Rated 5 out of 5 stars

Friendly and knowledgeable

Friendly and knowledgeable. Also understanding of my needs.

July 6, 2026
MEDVi logo

Reply from MEDVi

Hi Lisa, it’s wonderful to hear that you found our team knowledgeable and attentive to your specific needs. Thank you for sharing your experience. MEDVi's personalized approach is designed to help you feel heard, and we’re committed to providing that same high level of support throughout your journey.

-The MEDVi Team

Rated 5 out of 5 stars

Listened & genuinely interested in my concerns

The nurse listened to all my concerns and questions and answered each one. She was friendly & seemed genuinely interested in my concerns. Took her time and didn’t seem like she was in ay hurry. I really appreciated her time.

July 5, 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Jacqueline, it’s wonderful to hear that your nurse took the time to listen and address all your questions with such care. Thank you for sharing your experience and for trusting us. Our MEDVi patient support team will continue to provide the attentive, personalized care you deserve.

-The MEDVi Team

Rated 5 out of 5 stars

The NP was great.

The NP was great.

July 6, 2026
MEDVi logo

Reply from MEDVi

Hi there, it’s wonderful to hear you had such a positive interaction with your Nurse Practitioner. Thank you for sharing your feedback about our MEDVi patient support team. We’re committed to keeping our standard of care high for every patient. We appreciate your trust in us!

-The MEDVi Team

Rated 5 out of 5 stars

Great service.

Rep was able to answer questions, provide guidance and was very personable and knowledgeable

July 6, 2026
MEDVi logo

Reply from MEDVi

Hi Rhonna, it’s great to know our representative provided the clear guidance and personable support you deserve. We appreciate you sharing your experience and trusting us with your health goals. We'll keep working hard to ensure every interaction with the MEDVi patient support team is just as helpful.

-The MEDVi Team

Rated 5 out of 5 stars

N/A.

No comments at this time but everything always seems to go well.

July 6, 2026
MEDVi logo

Reply from MEDVi

Hi Anjeanette, it’s wonderful to hear that everything is running smoothly for you. Thank you for your trust and for adding to our MEDVi reviews. We’re committed to keeping your experience simple and effective as you move forward.

-The MEDVi Team

Rated 1 out of 5 stars

Worst company ever

Worst company ever! They are a total scam! Been trying to get my meds for 3 weeks, they blame pharmacy cannot confirm my address but there never are any problems with taking my money!!! Do not buy from they, they are terrible!!!

July 6, 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Jennifer, we’re truly sorry for the stress and frustration these delivery delays have caused you. It’s upsetting when billing is processed but shipping is held up, and we want to address any MEDVi legitimacy concerns by resolving this now. Our team will investigate the address confirmation issue with our pharmacy partners immediately. Please email us at hello@medvi.org so we can look into this personally.
-MEDVi Team

Rated 5 out of 5 stars

Very clear explanation for my questions…

Very clear explanation for my questions and very positive demeanor! Thank you!

July 6, 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Susie, it's wonderful to hear that our team's positive demeanor and clear explanations made such a difference for you. Thank you for your kind words and for trusting the MEDVi patient support team. We’re committed to maintaining this high standard of support for every patient.

-The MEDVi Team

Rated 3 out of 5 stars

The nurse was helpful- however I still…

The nurse was helpful- however I still need to talk to someone in billing as my pres have arrived too early — and are expiring expire I finish the bottle. Which ultimately means I am paying for medication that I cannot use due to it being expired. I have a total of 4 doses that I cannot use due take excise of expiration and I would like reimbursement for those weeks of unusable medications.

July 6, 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi CLD, we’re glad our nursing team was helpful, but we're sorry for the frustration with your medication delivery timing and billing. Your feedback is vital for improving the MEDVi patient support team experience and ensuring our logistics work better for you. Please email us at hello@medvi.org so we can look into this personally.
The MEDVi Team

Rated 5 out of 5 stars

The dr took the time to explain my new…

The dr took the time to explain my new medications. Let me know i was on the right path. Much appreciated

July 6, 2026
MEDVi logo

Reply from MEDVi

Hi Misti, it’s great to know your doctor provided the clarity and reassurance you needed regarding your medications. Thank you for your kind words and for choosing us. Our MEDVi patient support team is dedicated to keeping you on the right path with high-quality, personalized care.

-The MEDVi Team

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