Medzino Health Reviews 

89
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Completely unorganized. Cancels appointment randomly without any clear next steps. Forgot to have me fill out patient intake forms so the provider and I, both found out during the first call (... See more

Rated 5 out of 5 stars

I love this company I have had nothing but excellent care and customer service. Yajara I am sure that is spelled wrong but she has been so extremely sweet and helpful. Been a patient for mental health... See more

Company replied

Rated 1 out of 5 stars

Second month in a row MEDZINO.com is again charging our bank account for the subscription we canceled. Cost us our Christmas shopping last month waiting for the refund that we had to work, for free t... See more

Company replied

Rated 5 out of 5 stars

My doctor wanted to charge me $400 for an office visit just to renew an old prescription. I found Medzino on the web and they are a life saver. They only charge $20 for telemedicine with a doctor whe... See more

Company replied

Company details

  1. Online Pharmacy
  2. Doctor
  3. Online Prescription Medication Vendor
  4. Pharmacy

Written by the company

Medzino offers safe and discreet consultations with US licensed physicians for online diagnosis and delivers your FDA approved treatment right to your door. We offer free delivery on all orders. For any questions or support please email help@medzino.com and one of our care team members will be happy to help.


Contact info

3.5

Average

TrustScore 3.5 out of 5

89 reviews

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3.5

All reviews

(89)

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Rated 5 out of 5 stars

Medzino review

I am extremely happy with the service Medzino has provided me. My order is processed quickly and usually arrives before the estimated delivery date. They provide a great product and their prices are very reasonable. In these uncertain times when we have to take so many precautions, it's one less worry when I can get my medication delivered straight to my door. I would highly recommend Medzino.

March 22, 2021
Rated 1 out of 5 stars

I paid $10 extra for fast shipping and…

I paid $10 extra for fast shipping and it still took almost 2 weeks to get my medication

February 3, 2021
Medzino Health logo

Reply from Medzino Health

Hi Janielle,

We are very sorry to hear about your negative experience. Unfortunately, USPS is experiencing unprecedented delays in their usual transit times due to COVID-19. This information is provided on our shipping page which you can find here: https://www.medzino.com/us/shipping/. According to our records, it looks like it took about six business days for your package to be delivered which falls close to the estimates provided on our website. Although we would have hoped the package was delivered sooner, we can assure you that your $10 priority shipping fee went directly to USPS and they processed your package with priority so it still arrived a few days sooner than it would have with the free shipping option.

Again, we are very sorry that you were not pleased with the delivery by USPS but we hope we are able to help again in the future. We are also able to change the shipping option to UPS upon request. If you have any questions or concerns, please do not hesistate to contact us through email at help@medzino.com or by phone at (888) 772-2270.

Thank you,
Medzino Care Team

Rated 1 out of 5 stars

Total scam

I order pills months ago and never received them called the number she said don't worry they will come just delayed I said ok then I ended up in the hospital for a few months forgot about it to be honest well I was going through my receipts and realized I had never got my pills company refuses to send them or give me refund I think all the reviews on here must be lies because this was a terrible experience and now I'm out 40 bucks .

December 7, 2020
Unprompted review
Medzino Health logo

Reply from Medzino Health

Hi Bobby,

We are very sorry to hear about your negative experience. With COVID-19, some deliveries do experience minor delays by USPS but all were delivered within their service guidelines, we make all users aware of this when placing an order. If the package ends up not being delivered, we expect the customer to notify us and we always do our best to fix the issue as quickly as possible.

We can issue refunds up to 120 days from purchase, which is longer than industry standard for online shopping. In this case, the order was over 7 months ago.

We sincerely apologize for the inconvenience as this is an unfortunate outcome. We will always try our best to work with our patients when an issue occurs but we have to be contacted in a timely manner otherwise we have no way of knowing that the package was not delivered successfully by USPS. Feel free to give us a call at (888) 772-2270 or email help@medzino.com and we will be happy to help further.

Thank you,
Medzino Care Team

Rated 5 out of 5 stars

Five Star Experience

I had an excellent and trouble-free experience with Medzino from the start. The online consultation was straightforward and uncomplicated. Outstanding customer service that was prompt and efficient. The review and processing of my refill was secure, and shipping was fast. Importantly the out-of-pocket cost was affordable which was a huge relief. Based on my recent experience I would not hesitate to recommend Medzino and would use their service again.

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Really thankful I don't have to go out and risk getting Covid-19 or exposing my family members just to get my routine migraine medication I've been taking for 20 plus years. My doctor does not offer virtual visits currently so I decided to try Medzino. I filled out the detailed questionnaire and made payment (very reasonable price for my generic sumatriptan) and got the same dosage and amount of pills I would have gotten from an in person doctor visit. I received my medication in a few days in the mail. Highly recommend Medzino.

November 20, 2020
Unprompted review
Rated 5 out of 5 stars

Hands down the best online service

Hands down the best online service, and customer service I have ever received in my life. Anytime I had questions the care team I contacted was very helpful and quick to respond.

October 27, 2020
Unprompted review
Medzino Health logo

Reply from Medzino Health

Hi Millie,

Thank you for taking the time to write a review, we are delighted to hear you were satisfied with our service. Caring for our patients is our top priority we are all very pleased to read about your experience.

Have a good day.
Medzino Care Team

Rated 5 out of 5 stars

SUPERIOR CUSTOMER SERVICE

I ordered from Medzino for the first time on Monday 9-28 and received the meds the following Saturday 10-3.

I'm on an old droid smartphone and could not add the product to the cart, trying everything I could think of including selecting desktop site. I emailed them and heard back nearly immediately. They checked several things and I tried several times more with no success. They were very helpful. At their suggestion, I downloaded a new browser (Brave), more up to date than the phone browser and also has great privacy features.

I breezed through the order process which is very step by step and easy to execute. My files and pix uploaded easily.

Once I received confirmation my order was placed I was pleasantly surprised that they processed it same day, including physician approval.

The next day the order was shipped from the pharmacy.

I can't say enough good things about the quality, the rapid turn around and the very courteous service they have provided.

Amaranta is the quintessential customer service representative and a credit to the organization.

Thank you, Amaranta, for all your very kind assistance! I recommend a raise!

October 6, 2020
Unprompted review
Medzino Health logo

Reply from Medzino Health

Hi,

Thank you so much for such a lovely review and kind words. Even though you faced some issues initially, we're really happy that we had the opportunity to set things right and help you. We have shared your review with Amaranta who was very happy to receive such good feedback.

We hope to be of some help to you or anyone you refer to us in the future.

Medzino Care Team

Rated 5 out of 5 stars

Great company to deal with

Probably the best customer service I have received in 10-15 years. Every time I call or email, they have responded courteously and efficiently the same day, often within an hour or two. The couple of times I have contacted them, it was usually an issue on my end. Couldn't figure out how to load my ID, and had a change of address another time. Never had an issue with shipping or timeliness of my order. Just refreshing in the volatile climate we're in to not be treated like a replaceable commodity.

June 22, 2020
Unprompted review
Medzino Health logo

Reply from Medzino Health

Hi Jon,

Thank you so much for your kind words, your review made our team's day and is the kind of feedback which reminds us of why Medzino Health exists. Although we are only treating you how we would hope to be treated as a customer/patient, we are really still happy to hear you were pleased with your experience with us. Hopefully, we can continue to improve and look forward to helping you or anyone you refer to us with the same level of quality and care in the future.

Thanks,
Medzino Care Team

Rated 5 out of 5 stars

So far medzino has been amazing,

So far medzino has been amazing,, super fast results and great communication from their reps,, high quality service!!

May 30, 2020
Unprompted review
Medzino Health logo

Reply from Medzino Health

Hi Justin,

Thank you for your kind words. We will try our best to always offer the same high level of service you received. If we ever fall short, please reach out to us at help@medzino.com and let us know, we guarantee our team will always put the patient first.

Kind regards,

Medzino Care Team

Rated 5 out of 5 stars

5 STARS

I was so happy to get my bp medicine by mail from medzino during this time of quarantine. This arrived only 5 days after placing my order. They definitely get 5 stars from me!

May 12, 2020
Unprompted review

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