I give them a 5 star. they replied to every question and got my order coming..I received the order in about 12 days nicely packaged and correct..the wise app to transfer funds was a little time consum... See more
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See what reviewers are saying
MEDZME is a great pharmacy to work with. Their website is easy to use and the staff is very professional. My most recent order was delivered less than 2 weeks after they received payment. It is good t... See more
Company replied
I have received my order in the US. Was initially concerned since there was lack of communication once wire payment was sent, but eventually I was given tracking number and there were no issues wi... See more
Company replied
Don't buy from these people. They will steal your money and never send you anything. Don't believe the fake reviews you see about them here and if you are a vicitm of their theft you should report the... See more
Company replied
Company details
- Online Pharmacy
- Drug Store
- Medicine Exporter
- Online Prescription Medication Vendor
- Pharmacy
- Veterinary Pharmacy
Written by the company
Medzme.com is a global prescription e-pharmacy platform which is committed to serving the healthcare needs to people from across the world. It is over a decade now, and we are happily serving humankind. We feel proud when we look back years ago from now to the day when we invented the idea of having an online pharmacy store, and thereby we started offering online pharmacy services in the USA. Medzme is an Indian pharmacy who believes that all individuals deserve a healthy life; this includes affordable cheap medication too. By offering affordable medicine at your doorstep, Medzme pharmacy has set the new standards in the market to buy medicine online. Medzme is your one-stop destination for sourcing pharmaceutical, healthcare, and herbal products from the comfort of your home with complete privacy and payment security option. The availability of Indian medicine in USA has given relief to millions of people who were often found helpless in buying costly medication for certain treatments. Medzme believe in using our skills and expertise in delivering a Highest quality medicines in the world through online pharmacy services. We believe that we will be one step closer to helping you enrich your lives with good health with the best affordable price for your medicines. We are a one-stop platform with over thousands of medicines available at the affordable prices. From medication to healthcare products and supplements, we offer a wide product range with outstanding customer support.
Contact info
Ijmima Business Complex, Near infinity Mall, Malad West, 400064, Mumbai, India
- +1-877-770-7599
- support@medzme.com
- medzme.com
3.6
Average
43 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I give them a 5 star
I give them a 5 star. they replied to every question and got my order coming..I received the order in about 12 days nicely packaged and correct..the wise app to transfer funds was a little time consuming but worked great.please notify them email when funds are transferred to assure deposits correctly..service was exceptional and will not hesitate to use them.leave doctor questions blank and let them deal with it.hard to find meds are available here.I’m happy i found these guys through research.I have no concerns with future orders..Thanks so much.. David
January 15, 2026
Unprompted review
Reply from Medzme Pharmacy
Hi David,
Thank you so much for your 5-star review and for sharing your detailed experience! ⭐⭐⭐⭐⭐
We’re delighted to hear that your order arrived safely, correctly, and within the expected timeframe. It’s also great to know that our team was able to respond to all your questions and support you throughout the process.
Thank you as well for the helpful feedback regarding Wise transfers and email confirmation — we truly value suggestions like this as they help us continue improving our service.
We appreciate your trust and look forward to assisting you with future orders.
— The Medzme Team
This is a pharmacy that you can trust!
MEDZME is a great pharmacy to work with. Their website is easy to use and the staff is very professional. My most recent order was delivered less than 2 weeks after they received payment. It is good to know that I can obtain medicines that are not available in the US.
February 9, 2026
Unprompted review
Reply from Medzme Pharmacy
Here’s a warm, professional, and trust-building reply you can post on Trustpilot:
Reply:
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your trust and kind words about our website and team. It’s great to hear that your order was delivered quickly and that the entire process met your expectations.
We’re committed to making essential medicines accessible while maintaining professionalism and transparency at every step. Your continued support means a lot to us, and we look forward to serving you again in the future.
— The Medzme Team
Order Recieved
I have received my order in the US. Was initially concerned since there was lack of communication once wire payment was sent, but eventually I was given tracking number and there were no issues with customs.
I am very pleased with my order and will order again.
Many Thanks🙏
January 6, 2026
Unprompted review
Reply from Medzme Pharmacy
Thank you so much for the update and for sharing your experience with us 🙏
We’re glad to hear that your order was successfully delivered in the U.S. and that there were no customs issues. We also appreciate your patience during the payment and tracking phase, and we’re continuously working to improve communication during that step.
Your trust and satisfaction mean a lot to us, and we truly look forward to serving you again in the future. Thank you for choosing Medzme!
— The Medzme Team
I recently ordered from this online…
I recently ordered from this online pharmacy and overall had a positive experience, which is why I'm giving it 4 out of 5 stars. The products arrived exactly as described—genuine, high-quality, and well-packaged—with some of the most competitive prices I've seen online. However, I deducted one star due to a few with the website and delivery process. The site loads very slowly, making navigation kind of annoying. Browsing categories is especially annoying when there are more than 48 items, as the "Next page" button often doesn't work at all (I tried multiple browsers and devices with no luck), forcing me to rely entirely on the sorting function to try to sort through the items. On top of that, shipping took almost three weeks to reach the US, with minimal tracking updates along the way. Despite these issues, the product quality and pricing make it worth ordering again, and I'd easily bump this to 5 stars if they improved the site speed, fixed the broken pagination, and offered a better-tracked shipping options. Hope the team takes this feedback to heart!
Overall still a solid experience and I'll order again, but they could easily be a 5-star shop if they speed up the website and offer faster (or at least better-tracked) shipping options. Hope this feedback helps them improve!
November 15, 2025
Unprompted review
Reply from Medzme Pharmacy
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your 4-star rating and are glad to hear that you were satisfied with the product quality, packaging, and pricing — that means a lot to us.
We also sincerely thank you for highlighting the areas where we can improve. Your feedback regarding website speed, pagination issues when browsing larger categories, and limited tracking updates for U.S. shipments has been shared directly with our technical and logistics teams. These are already on our improvement roadmap, including performance optimization, fixing pagination behavior, and expanding better-tracked shipping options for the U.S.
International shipping can sometimes take longer due to customs processing and carrier handovers, but we completely understand your point and agree that clearer tracking updates make a big difference in customer confidence.
We truly value your constructive feedback and are grateful for your continued trust. We look forward to welcoming you back and turning your next experience into a full 5-star one.
— The Medzme Team
I never received my package
I never received my package. Trying to pay for the order was also very difficult, lots of (very friendly) emails back and forth, and lots of fees (doubled the price for something I never received.) I’m sure it just got rejected by customs here in Europe. But I just wanted to warn anyone wanting to order from here - you may not get your order. And will have spent a lot of money for nothing.
November 4, 2025
Unprompted review
Reply from Medzme Pharmacy
We’re truly sorry to hear about your experience and understand how disappointing this situation must have been. We appreciate you sharing your concerns openly.
After reviewing your order, we can confirm that the shipment was seized by local customs authorities in Europe. Unfortunately, customs decisions are made solely by government agencies, and once an order is seized, released, or disposed of, it is entirely outside our control.
As outlined in our Delivery & Shipping Policy (https://www.medzme.com/delivery-policy/
), orders that are seized or rejected by customs are not eligible for replacement or refund, as the product never returns to us and cannot be recovered. We understand this is frustrating, especially when fees and taxes are involved, but these charges are imposed by payment processors, banks, and shipping partners—not retained by us.
We do our best to assist customers before and during shipping with guidance, documentation, and transparent communication, but customs enforcement varies by country and can change without notice. We sincerely regret that this outcome affected your order and appreciate your understanding of the limitations all international pharmacies face with customs authorities.
— The Medzme Team
I have not recieve my parcel yet
I have not recieve my parcel yet. You sent it from India to Europe while you could send it from UK. Your support is good and active but it was not my expectence. I could order it from India easily and without your service but I trusted you that told you can send it from UK.
October 31, 2025
Reply from Medzme Pharmacy
We’re truly sorry to hear about your experience and understand how disappointing it must be not to receive your parcel as expected. We always aim to offer the best possible service, and we appreciate your kind words about our support team.
However, as clarified in our Delivery Policy, medicines shipped internationally may be subject to inspection, delay, or seizure by customs authorities in the destination country. Unfortunately, your parcel was seized by EU customs, and once this happens, it is beyond our control — we are legally unable to intervene, recall, or redirect the shipment.
We also understand your expectation regarding UK dispatch. While we do have partnered pharmacies in the UK, dispatch locations depend on product availability, stock, and legal import/export regulations. In your case, the specific product was only available from our India-based licensed pharmacy.
As per our shipping terms, which you accepted during checkout, customs seizures are not covered for return or replacement. This policy ensures compliance with international pharmaceutical regulations.
You can review full details here: https://www.medzme.com/delivery-policy/
We genuinely appreciate your trust, and we are constantly working to expand our delivery routes — including more reliable options for Europe — to avoid such issues in the future.
— The Medzme Team
Placed a small order. Package arrived. I think they are legit
I was extremely skeptical Medzme, but I was desperate since my usual online pharmacy had run out of a critical medication.
Short version: I placed a decent size order with them and I did recieve a package with pills! The pills seem legit. I endorse them just be sure to place a small order with them first and report any issues you find here.
Long Version:
I placed a decent size order with them and their support contacted me one of the meds in my order was out of stock. That was a good sign in my eyes. They told me my option was replacing the med that was out of stock for a different med. I did as such.
A few days passed by and they were radio silent so I reached out and asked the status of my order. A day or so later their support replied that they were sorry for the delay and that my order was shipped. They also gave me a tracking number.
I checked the order status every few days and at one point the status showed that the order had been "returned" to India after having been reported to have reached New York. Needless to say, this was very weird and I figured I was not getting my package.
But the package arrived anyways a few days later.
Unless they've delivered me fake pills which I do not believe they've done at all, MedZMe has done a fantastic job and I am glad I can endorse them in this review.
September 2, 2025
Unprompted review
Reply from Medzme Pharmacy
Thank you so much for sharing your detailed experience! 🌟
We truly appreciate your honesty and the trust you placed in us, especially given your initial skepticism. We’re glad to hear that your order arrived safely and that you were satisfied with the quality of the medicines and our customer support.
Your feedback helps other customers shop with confidence, and it means a lot to our team. We’re continuously working to improve delivery times and communication, and we look forward to serving you again soon.
— The Medzme Team
Scam/fraud
Scam/fraud. First time getting scammed, paid 40 dollars for expedited shipping to just to hear a sorry you didnt get your stuff but we dont do refunds 3 months after purchase.
September 18, 2025
Reply from Medzme Pharmacy
We’re truly sorry to hear about your experience and completely understand your frustration. Please be assured that Medzme is a legitimate licensed pharmacy platform, and we take such concerns very seriously.
After reviewing your case, it appears that your order was held or delayed beyond the carrier’s delivery window, which unfortunately exceeded our refund eligibility period. However, we absolutely want to help make this right. Please reach out to our support team at https://www.medzme.com/contact/ with your order number and tracking details, and we’ll review the case again to see what can be done to resolve it.
Your satisfaction and trust are very important to us, and we appreciate the opportunity to assist further.
— The Medzme Team
I'm sure Medzme is wonderful, but it didn't work for me.
Medzme was very quick to respond to my emails, so I'm happy with that part of the customer service. But I never received the product. Though Medzme was very quick to respond it was only to tell me to contact the shipper. I contacted UPS who gave me conflicting excuses about it failing customs and then telling me it was an address issue but for the real answer I was to contact their subcontracted shipper Aramex in India and that's when it all fell apart. No response at all from Aramex. All this for an over the counter product too. If this somehow works out, I'll edit this review. Medzme is a good company. It's just the process that is a problem because of the weird medical system in the US.
September 10, 2025
Reply from Medzme Pharmacy
Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the delivery issues and completely understand how frustrating this must have been.
We’re glad that you found our support team responsive, but we regret that your order was impacted by customs and courier communication delays. Unfortunately, in some regions — especially the U.S. — over-the-counter medicines may still undergo strict customs checks, which can cause unexpected hold-ups or require additional documentation.
We have shared your feedback with our logistics partners to improve coordination with carriers like UPS and Aramex. Please contact us at https://www.medzme.com/contact/ with your order number so we can recheck the current status and assist you further.
We truly appreciate your understanding and your kind words about Medzme as a company — we’re committed to ensuring this gets resolved to your satisfaction.
— The Medzme Team
Reply from Medzme Pharmacy
We’re very sorry for the inconvenience you’ve experienced. As mentioned in our earlier communication on 16th September, we had requested your doctor’s prescription and passport copy, which are mandatory for customs clearance under the new import regulations.
Unfortunately, since we did not receive the required documents within the customs deadline, the shipment was automatically disposed of by the authorities. This process is managed directly by customs and is beyond our control once the clearance window expires. We truly regret this outcome and understand your disappointment.
Please note that due to new import regulations, customs authorities may hold shipments until these documents are verified, and import duties may apply depending on your order value. You can learn more about these rules here: https://www.medzme.com/delivery-policy/
Thank you for your understanding and cooperation.
Support Team
Tracking helped to be aware
Thank you for delivering my order. The tracking was helpful.
August 8, 2025
Reply from Medzme Pharmacy
Thank you for your feedback! We’re so glad the tracking feature made the process easier and kept you updated until your order arrived. Your satisfaction means a lot to us, and we look forward to serving you again soon.
— The Medzme Team
Excellent Customer Experience
Simple, straightforward process inspiring confidence.
Overall, an excellent customer experience.
July 29, 2025
Reply from Medzme Pharmacy
Thank you so much for sharing your experience! 🌟
We’re glad to know the process felt simple and gave you confidence. Providing an excellent customer experience is always our top priority, and your feedback means a lot to us. We look forward to serving you again soon!
— The Medzme Team
Shipped to the wrong address
Shipped to the wrong address. Currently out of medicine waiting for the problem to be resolved and my new shipment to be sent to me. The problem is it takes so long to ship I will be without the medicine for a while.
July 31, 2025
Reply from Medzme Pharmacy
We’re truly sorry to hear about the shipping issue and the inconvenience it has caused you. We completely understand how important it is to receive your medication on time, and we’re already working to resolve this issue and dispatched a replacement order. We have shared the tracking link with you on your email. Please rest assured that we are prioritizing your replacement shipment and will keep you updated until it reaches you. Thank you for your patience and for bringing this to our attention—we’ll do everything we can to make it right.
— Team Medzme
Great
Great ! but I deducted 1 star as the payment method is not so easy. but once set up & instructions followed is well worth it as certain meds are not freely available in the UK & Europe.
July 29, 2025
Reply from Medzme Pharmacy
Thank you so much for your feedback and for sharing your experience with us! We completely understand that the payment process can feel a little complicated at first, and we’re continuously working to make it smoother and more user-friendly.
Your support means a lot, and we’re grateful you chose us for your healthcare needs.
— The Medzme Team
I had a good experience ordering some…
I had a good experience ordering some meds. They were very fresh and arrived in a couple weeks. I would definitely buy again and recommend
May 15, 2025
Unprompted review
Reply from Medzme Pharmacy
Thank you for your kind words and for sharing your positive experience with us! 🌟
We’re delighted to hear that your order arrived fresh and on time. Your trust and recommendation mean a lot to our team, and we look forward to serving you again in the future.
— The Medzme Team
I appreciate their attention and…
I appreciate their attention and cooperation to service.
June 23, 2025
Reply from Medzme Pharmacy
Dear Anna,
Thank you for your kind words! We're truly glad to hear that you appreciated our attention and service. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the best possible support.
If you ever need assistance again, we're just a message away!
Warm regards,
Team Medzme
Reply from Medzme Pharmacy
Thank you so much for your kind words! 😊
We’re glad to hear you had a positive experience with our service. Your support means a lot to us, and we look forward to serving you again soon!
Warm regards,
Team Medzme
I ordered twice from this company
I ordered twice from this company. I got my order ontime both time. Their support is very good and they always answers questions and concerns.
I live in U.S.
June 10, 2025
Unprompted review
Reply from Medzme Pharmacy
Thank you for your wonderful feedback! 🌟
We're delighted to hear that both of your orders arrived on time and that our support team was able to assist you with your questions and concerns. It's always our goal to provide a smooth and reliable experience—especially for our valued customers in the U.S.
We truly appreciate your continued trust in us and look forward to serving you again soon!
Warm regards,
Team Medzme
Scam operation
Don't buy from these people. They will steal your money and never send you anything. Don't believe the fake reviews you see about them here and if you are a vicitm of their theft you should report them to Pharmacy Council of India (Maharashtra State Pharmacy Council) so they get shut down. They give Indian pharmacies a bad reputation
May 1, 2025
Unprompted review
Reply from Medzme Pharmacy
Dear Adam,
We’re truly sorry to read your review and regret that your experience initially left you feeling this way.
Please be assured that we take all concerns seriously. We understand that delays or delivery issues can be frustrating, and we’re committed to resolving such matters promptly. A replacement order was issued and dispatched to you.
Medzme operates with transparency, integrity, and a strong commitment to customer satisfaction. We are a legitimate and licensed provider, and we stand by the quality of our products and the authenticity of the service we offer.
If you have any remaining concerns or need further assistance, please don’t hesitate to reach out to our support team directly. We’re always here to help.
Warm regards,
Team Medzme
Exactly what I needed
Exactly what I needed. Real deal at amazing price! Was skeptical for obvious reasons but confirmed by doc as well, 100% legit. Shipping is usually faster than estimated as well
April 29, 2025
Reply from Medzme Pharmacy
We're thrilled to hear that everything exceeded your expectations! We understand the initial hesitation, and we’re so glad your experience confirmed the quality and authenticity of our products. Thank you for placing your trust in us – we truly appreciate your support!
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