Meet Bernard Reviews 219

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and interesting selection of products, highlighting the quality, uniqueness, and fashion-forward yet wearable nature of the items. The staff are frequently described as friendly, helpful, knowledgeable, and not at all pushy, creating a welcoming and pleasant shopping experience. Many people appreciate the exceptional service, noting the personalized approach, quick responses, and efficient delivery. However, some customers also noted an extremely poor quality product and an awful and unprofessional returns process, which they felt was not worth the effort.

What people talk about most

Product

People report positive experiences with the product selection, highlighting the fresh, distinctive, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting exceptional, friendly, and helpful... See more

Quality

Consumers find quality to be positive. Many reviewers praise the beautiful quality of the collection,... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of designers stocked in this special shop - lots of quality basics and special statement pieces to choose from. Staff are very helpful and not at all pushy. No need to go to town... See more

Company replied

Rated 5 out of 5 stars

It is great to have this lovely designer clothing shop here in South East London, after visits to Central London I often return here as the stock is more interesting . Meet Bernard stocks a wide and i... See more

Company replied

Rated 5 out of 5 stars

Just a great shop. Amazing selections, super friendly and knowledgable staff. Who can resist buying stuff after seeing the insta videos - bank balance's worst nightmare!!

Company replied

Rated 5 out of 5 stars

Meet Bernard is my absolute go-to boutique. Fashion-forward yet incredibly wearable, every piece feels thoughtfully chosen and effortlessly stylish. The collection is always fresh, distinctive,... See more

Company replied


Company details

  1. Clothing Store

Written by the company

South East London's oldest independent fashion and lifestyle store, for men, women, and everyone else. Nice to meet you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Fantastic service

Fantastic service, lovely touch with his perosnal letter.

April 21, 2025
Meet Bernard logo

Reply from Meet Bernard

All part of the service Oli! Thanks for the review…

Rated 5 out of 5 stars

Meet Bernard are the best

I love their instagram fashion stories, I love the shop’s personality. I love the brands they stock. I just wish I lived closer to visit their shop! The internet order was a dream from start to finish…

April 18, 2025
Meet Bernard logo

Reply from Meet Bernard

What a dream review! We very much appreciate that...

Rated 5 out of 5 stars

Well priced, helpful and quick delivery

I ordered wrong size and they were very quick to respond and helpful.

Just posted it back and had the correct size a few days later! The trousers I bought were also cheaper than what I found in another store which was great.

April 4, 2025
Meet Bernard logo

Reply from Meet Bernard

Thanks for taking the time to leave that… 🙏🏼

Advertisement
Advertisement
Rated 5 out of 5 stars

Great service.

Speedy delivery, easy returns process and a lovely little handwritten thank you note from Ryan - a great shop with superb brands and choice and one I’ll definitely be buying from regularly.

February 28, 2025
Meet Bernard logo

Reply from Meet Bernard

Mate.... Thanks so much for that, really appreciate it.

Rated 5 out of 5 stars

What a beautiful store with amazing…

What a beautiful store with amazing customer service from start to finish. Couldn’t be more helpful. Ryan - total legend. Thanks guys. Ross (@hereforthegarms)

February 21, 2025
Meet Bernard logo

Reply from Meet Bernard

Ahhh man thanks for that... I do really appreciate it.

Advertisement
Rated 5 out of 5 stars

I purchased an amazing pair of YMC Alva…

I purchased an amazing pair of YMC Alva Skate Pants which were received, well packaged, with an on-time delivery.

‘Meet Bernard’ has a wonderful collection of garments that offer a casual look for any need, be that everyday wear such as the YMC pants I purchased or clothing for a more dressy function. Take a look and be sure to follow their Instagram for regular fit updates.

Customer service was on point, the hand written note thanking me for my custom was a classy touch and made me feel like I received an in-person shopping experience. It’s much better to support independents like “Meet Bernard” to receive the full customer care, it feels like every order they receive means a great deal to them, rather than the mass generated invoice/dispatch note you may receive from others.

All round it was a thoroughly enjoyable experience, and I will be back soon.

February 18, 2025
Meet Bernard logo

Reply from Meet Bernard

Oh Wayne... Thank so much for taking the time to leave that kind review. We love what we do so it's great to hear you love it also. Respect my friend.

Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look