Meet Bernard Reviews 219

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and interesting selection of products, highlighting the quality, uniqueness, and fashion-forward yet wearable nature of the items. The staff are frequently described as friendly, helpful, knowledgeable, and not at all pushy, creating a welcoming and pleasant shopping experience. Many people appreciate the exceptional service, noting the personalized approach, quick responses, and efficient delivery. However, some customers also noted an extremely poor quality product and an awful and unprofessional returns process, which they felt was not worth the effort.

What people talk about most

Product

People report positive experiences with the product selection, highlighting the fresh, distinctive, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Clients share positive opinions on service, consistently highlighting exceptional, friendly, and helpful... See more

Quality

Consumers find quality to be positive. Many reviewers praise the beautiful quality of the collection,... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great selection of designers stocked in this special shop - lots of quality basics and special statement pieces to choose from. Staff are very helpful and not at all pushy. No need to go to town... See more

Company replied

Rated 5 out of 5 stars

It is great to have this lovely designer clothing shop here in South East London, after visits to Central London I often return here as the stock is more interesting . Meet Bernard stocks a wide and i... See more

Company replied

Rated 5 out of 5 stars

Just a great shop. Amazing selections, super friendly and knowledgable staff. Who can resist buying stuff after seeing the insta videos - bank balance's worst nightmare!!

Company replied

Rated 5 out of 5 stars

Meet Bernard is my absolute go-to boutique. Fashion-forward yet incredibly wearable, every piece feels thoughtfully chosen and effortlessly stylish. The collection is always fresh, distinctive,... See more

Company replied


Company details

  1. Clothing Store

Written by the company

South East London's oldest independent fashion and lifestyle store, for men, women, and everyone else. Nice to meet you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Awesome from instagram to real world

I started watching the reels posted on Insta and really liked the delivery of the video and also the practical help in putting together outfits and talking me through them.

Ordered a pair of trousers and a t-shirt which appeared in one of the videos and they arrived super quick with a lovely personalised note. Clothes are fab, go together really well and the service was great!

I'll be back!

May 11, 2024
Meet Bernard logo

Reply from Meet Bernard

Richard! Thanks for that fella, really means alot to hear... Thanks for taking the time, Bernard x

Rated 5 out of 5 stars

A fantastic fashion boutique in East…

A fantastic fashion boutique in East Dulwich
Great range, excellent value, and super knowledgable staff. Highly recommended.

May 7, 2024
Meet Bernard logo

Reply from Meet Bernard

Mate, Thanks for leaving that review... It really does make a real difference. Cheers, Bernard x

Rated 5 out of 5 stars

Exemplary customer experience…

Exemplary customer experience throughout - top notch products, customer service, packaging and delivery. Keep up the awesome work Bernard 👏

May 3, 2024
Meet Bernard logo

Reply from Meet Bernard

That review is like wind in our sails... Thanks so much for the kindness x

Advertisement
Rated 5 out of 5 stars

Impressive

Outstanding service, fast efficient, and item wrapped in tissue. Highly recommend

April 23, 2024
Meet Bernard logo

Reply from Meet Bernard

Thank you so much for the kind review Mrs Chandler... Love you loads, Ryan Chandler x

Rated 5 out of 5 stars

Fashion in the bag!!!

Super quick. Beautiful trousers and accompanied by a personal note. Whsts not to ❤️

April 2, 2024
Meet Bernard logo

Reply from Meet Bernard

Thanks Mike... We love what we do!

Advertisement
Rated 5 out of 5 stars

Super helpful customer service

Super helpful customer service
Great product and great choice
Super cool local independent doing a great job!

April 9, 2024
Meet Bernard logo

Reply from Meet Bernard

Mate... Really appreciate that, we work hard at it so it's great to hear some positive feedback!

Rated 5 out of 5 stars

The Instagram reels gave a really good…

The Instagram reels gave a really good impression on what the garments looked like and fitted together as an outfit. The package was despatched and delivered promptly and very well wrapped. Very happy with the service

April 3, 2024
Meet Bernard logo

Reply from Meet Bernard

We love that you liked the reels.. It takes some time but gives such a great insight int the clothes.

Advertisement
Rated 5 out of 5 stars

Very pleased

Very pleased.
Nicely wrapped item in tissue paper m, prompt delivery, and a lovely handwritten note too.

January 18, 2024
Meet Bernard logo

Reply from Meet Bernard

Thanks so much for the kind review... It's very much appreciated x

Rated 5 out of 5 stars

Fantastic service and really appreiate…

Fantastic service and really appreiate the personalised message on the order invoice. Highly recommend to shop on this website!

January 26, 2024
Unprompted review
Meet Bernard logo

Reply from Meet Bernard

Cameron, you are a legend for leaving that review... Honestly, it really means alot to hear that. Thanks so much.

Rated 5 out of 5 stars

Excellent trainers

Excellent trainers - 2nd pair I’ve had and they’re amazing
Staff super friendly - always go above and beyond to help.

January 16, 2024
Meet Bernard logo

Reply from Meet Bernard

Ahhhh Amanda... Thanks for taking the time to leave that. It's very much appreciated x

Rated 5 out of 5 stars

Delighted.

Delivered quickly, pleased with the items and I loved the personal touch of a handwritten note from Bernard.

January 16, 2024
Meet Bernard logo

Reply from Meet Bernard

Thanks for taking the time to leave that kind review and supporting a local independent, family run business... x

Advertisement
Rated 5 out of 5 stars

Such a great local business

Such a great local business. Customer service is excellent and the handwritten notes in deliveries are a lovely touch. Shame that had to move from Greenwich but still make special trips to the stores in East Dulwich.

January 8, 2024
Meet Bernard logo

Reply from Meet Bernard

It's amazing to hear that kinda feedback... Makes us love what we do even more!
Thanks for taking the time to write it x

Rated 5 out of 5 stars

Great communication and customer…

Great communication and customer service after an initial mix-up with my order, would definitely recommend, and will be purchasing from in the future.

December 19, 2023
Meet Bernard logo

Reply from Meet Bernard

KF… It really means a lot to us to hear positive feedback so thanks for taking the time. We’ll see you soon!

Rated 5 out of 5 stars

Excellent customer service

I noticed after order a Christmas present I had inadvertantly selected to collect the gift myself and the company very kindly posted it out for next day delivery without passing on the charge.

December 17, 2023
Meet Bernard logo

Reply from Meet Bernard

Just glad you got it in time and that you're happy...

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look