heres the sequence. £95 requested tuesday. wednesday an email saying it was being processed. thursday an email saying my details needed checking. friday i sent the passport again. monday an email sayi... See more
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my parlay got ruined because some guy named Jaden decided to miss a free throw in the third quarter of a random college game
i swear my mouse has a macro that only clicks "max bet" when i'm looking away. there's no other logical explanation.
a small thing that turns out to matter. the payout request timestamps in the account history are in a different timezone to the emails they send you, which means the five day window they quote sta... See more
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claimed the reload bonus mid weekly…
claimed the reload bonus mid weekly shop, void before i unpacked the bags
Opened a chat about a stuck £40 deposit…
Opened a chat about a stuck £40 deposit while the shopping was being put away, still queuing when it was done. forty two minutes.
why does the queue not pass on what you already typed?
one provider gone..
one provider gone... about sixty slots with it, and theres no announcement anywhere.
Chloe said 24 hours for the cashout
Chloe said 24 hours for the cashout. that was tuesday. still nothing?
the wording changed and i only spotted…
the wording changed and i only spotted it because i had the old page saved. it used to say payouts are processed within three working days. it now says payouts are usually processed within three to five working days... usually is doing a lot of work in that sentence. no email went out about the change and theres no version date on the page.
Asked in chat where the bingo rooms had…
Asked in chat where the bingo rooms had gone and was told they had never been on this site. they were on it last month. the game history proves it and the room names are right there in the transaction list!
heres the sequence
heres the sequence. £95 requested tuesday. wednesday an email saying it was being processed. thursday an email saying my details needed checking. friday i sent the passport again. monday an email saying the request had been cancelled because it sat too long unverified. so now im back at the start and the balance sits exactly where it started, minus a week
app banner says NO WAGERING
app banner says NO WAGERING, the terms say 35x. cant both be right.
bonus tab missing on the app.
one thing they get right is that the…
one thing they get right is that the chat window survives a refresh. one thing they get badly wrong is that nobody in it can see why a bonus was removed, so you end up repeating yourself to people who cannot help
what gets me is the confidence of it...
what gets me is the confidence of it...
every agent states their version as fact.
one told me flatly that live tables do not count towards wagering.
the next told me flatly that they count at ten percent.
the terms say five.
three sources, three numbers, all delivered with total certainty, and the only one that binds anyone is the one in the terms, which nobody at support seems to have read.
a small thing that turns out to matter
a small thing that turns out to matter. the payout request timestamps in the account history are in a different timezone to the emails they send you, which means the five day window they quote starts a day later than you think it does.
worked it out by comparing an email header with the history entry.
nobody mentions this anywhere and it explains at least one of my late payments
payout terms mention a review window
payout terms mention a review window, they never say how long it can run
the chat opens in about ten seconds
the chat opens in about ten seconds, ill give it that, but you then spend twenty minutes proving who you are before anyone will discuss a deposit. date of birth, address, last four of the card, last transaction. that never gets shorter
support were polite
support were polite, sure, but the £120 cashout has been pending since the 3rd!
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