megabus.com Reviews 

I am writing to publicly log a severe incident of professional misconduct and verbal abuse by a Megabus operator today, Saturday, June 20, 2026.
​Our group of four traveled from Toronto to Montreal under Booking Reference: AKL4XWY (Reservation Number: 28/31-6446-062026-C2708R-1130-STC-MON). The incident involved the specific driver who took over the vehicle for the leg of the journey from Kingston to Montreal on Bus Number 42635.
​Due to delays with the incoming vehicle, there was a brief misunderstanding regarding the boarding timeline at the Kingston Bus Terminal. Instead of handling the situation professionally, the driver publicly engaged in aggressive, highly insulting, and abusive language directed entirely at me in front of other passengers. This behavior is a blatant violation of standard customer service, passenger safety expectations, and basic human decency.
​As paying customers, we expect a safe and respectful environment. Being subjected to a hostile verbal attack from an individual tasked with public transit operations is entirely unacceptable. This driver can be easily identified via internal shift logs for Bus 42635 on this date. I have filed a formal complaint with corporate and expect regional management to initiate an immediate disciplinary review and issue a full refund. Absolute disgrace to the company.

It’s a garbage service. I spent $18 on an Uber here and $25 on my tickets just for them to cancel my ride FIFTY MINUTES before my trip. Customer service is genuinely useless and braindead and will not help you either. They are extremely stingy with refunds even when it’s their fault. DO NOT USE THIS SERVICE IT’S AWFUL

Megabus cancelled my Toronto to Montreal trip on the same day of travel due to operational issues. My original bus was scheduled for 10:00 AM, and because I had commitments in Montreal, I had to purchase the earliest replacement ticket available.

Megabus later said they had sent instructions to refund or reschedule at no additional cost, but that email was sent at 12:02 PM, 2 hours after the cancelation!!!! The no-cost rescheduling option was not practically available to me in time, I was not going to sit and wait! I had commitments!

I ended up paying an additional $147 for another Megabus ticket on the same route and same day. Megabus refused monetary reimbursement and only offered a 50% future travel credit, even though the extra cost was caused by their same-day cancellation and delayed communication.

My support ticket was then closed TWICE without properly addressing my final request for reimbursement.

I am not satisfied with how this was handled, and this experience has seriously affected my confidence in using Megabus!

I strongly DO NOT recommend this company.

I purchased a ticket for a trip from Toronto Airport (Terminal 1) to Kingston. The ticket clearly stated a departure time of 7:00 PM. I arrived at the departure point at 6:52 PM, only to be told by airport staff sitting there that the bus had just arrived and had already left — without waiting until 7:00 PM!

As a result, I had to wait at the airport with my two-year-old child for another 4.5 hours for the next bus (fortunately operated by a different company), and I also had to buy a new ticket.

When I emailed Megabus requesting a refund for the unused ticket, which became unusable through no fault of my own, I received a refusal. Their explanation was: "Please note that these times are approximations. Buses may arrive earlier or later due to various factors such as traffic, weather, or unexpected delays." So, according to Megabus, drivers are not required to follow the departure times shown on tickets and on their website. Congratulations!

I have never encountered such an appalling attitude toward scheduling and punctuality from a transportation company. Never again!

Very bad service toronto to monteral bus service, they broke my luggage lock even luggage wheel, very very bad , never travel with them

Made the mistake of booking Megabus for work-related commute between St. Catharines and Toronto. First day, the bus informed me there would be a 60-90 minute delay. Such an unacceptable delay meant I needed to find other transportation AT AN ADDITIONAL COST.
Megabus also DOES NOT provide refunds for such delays. AVOID USING MEGABUS--they are terrible.

Mega bus needs to be shut down. I’m not playin. I missed my bus after I paid 100 dollars and they told me they can’t refund me nor can they even reschedule my trip there’s nothing they can do and I was stuck in the city because that was all my money and I had to walk back home in Long Island cause I couldn’t afford a train back home and now I’m stuck. You have no idea the hell I went through today and their employees need to be fired for how non shaking she was when she told me there’s nothing we can do your 100 dollars that was the last of my money. I’m going to tell all my friends to tell their friends to write bad reviews for what they did to me the hell they put me through. I’m dedicating my life to shutting mega bus of NYC down.

We (2 teens + mom) booked tickets for the Scarborough, ON departure point to Montreal.
The address is a shopping mall. The security staff inside the mall tells us to go to the library (former departure point for years). I search online, the internet confirms it’s at the library. We go there and wait. No bus. We call Megabus customer service. They told us we missed the bus and refuse to switch our tickets, say we must buy new tickets (250$) for the next bus at 2:50, or try pleading our case with the driver. We go back to the shopping mall. One employee tells us the departure is at the TTC station. The TTC says the departure is at the parking of the mall near TD bank. The bank has no idea. I call Megabus again. They are unable to tell me where exactly in the (huge, 7 entrances) mall parking is the bus stop. A stranger hears me arguing with Megabus on the phone and kindly indicates us exactly where to go (at the very end of the mall parking lot, by the side of the road). There is no signage for Megabus whatsoever, not at the stop nor anywhere along the way. We make it 10 minutes before the 2:50 departure. The road side is dusty, windy, there is no bench, no shelter whatsoever. The only way we know we are at the right place is the accumulation of other confused travellers also wondering if they are at the right place. The 2:50 bus is delayed 2 hours and a half! When it finally arrives at 5:20, we are dirty, tired and thirsty. The driver argues with us about our outdated ticket, and refuses to let us board even though there are a dozen empty seats. My daughter, exhausted, is in tears, and it is her desperate plea that finally convinces the driver to let us in.
A nightmarish journey on Megabus!

To the company:
• Put signage at and around the stop, and have a decent waiting area with benches and a shelter. Today was a hot spring day, on a cold winter day it would be straight up dangerous to stand there for several hours.
• Make sure nearby organizations know your stop has moved from the library. Nobody knows! Also indicate it clearly online.
• Allow ticket changes for a fee if we miss a bus, especially when the location of stops is obscure.

To other travellers:
Avoid Megabus if you can!

Confusing website led to multiple bookings for the same timeslot, and customer service was entirely unhelpful. I spent just as much money on a bad bus than I would have for a comfortable train ride.

Took the Stagecoach Megabus from Bristol Airport to Plymouth on the 18:15 service today. The coach left on time and the journey has been smooth so far, with plenty of spare seats available. The driver was excellent — very friendly and gave a genuinely entertaining pre-journey speech with a good mix of humour and clear information, which made a great first impression.

The coach itself was generally clean and the seats were standard but comfortable enough for the trip. I didn’t use the Wi-Fi or charging ports, so can’t comment on those.

The main downside was the smell near the toilets. We originally sat nearby after helping an older gentleman who wanted easier access to them, but unfortunately the smell became too strong and we moved further back at the first stop. Aside from that issue, the journey felt safe and well run.

Overall, a balanced experience. Not perfect, but the friendly driver and smooth journey definitely improved the trip. I’d give it 4/5 stars.

It's the worst bus company in North America.. Rude staff in Montreal. The tickets doesn't provide the full address and if you miss a bus because this, they make you pay for a expensive last minute ticket

For Your Safety, Please go with the other coach companies, Megabus will break down in the middle of Snow storm, and then when you call the customer service, they will find every excuse in the books to decline you. Terrible bus experience and customer service experience.

I was on a Mega Bus From Toronto Union Station to Ottawa On Dec. 26 2025. The Bus probably had no snow tires, it got stuck in Scarborough, we had to get Toronto Police big rigs to help us unstuck from the snow. There was no communications, and then it got stuck again in the 401, with no communication. Some people got off at Scarborough, because if the bus is sliding and getting stuck in the city, imagine when you're in the Boonies of the 401. The bus Arrived hours late to every destination. And then You call the Mega Bus toll free number, and they Look for every reason to decline you any kind of compensation or coupons. Very Cheap and unorganized company, Please for your own safety, avoid Mega Bus, go with the other providers. While we were stuck and sliding off road, there were other Coach buses passing us and they were well equipped with proper tires.

Never again 👎
I chose Megabus for my trip from Montreal to Toronto and instantly regretted it.
The bus rattled and groaned the entire way, sounding more like a relic from another century than a vehicle meant for long-distance travel.
The seats were stiff, tight on space, and clearly not designed for comfort.
The road vibrations were so intense that I felt sick long after the ride ended.
What really seals it is the price — for nearly the same cost, the train offers a far better experience. Next time, I’ll be taking the rails without hesitation.

Completely unreliable. First and last time I will ever use Megabus! I booked the bus to get from Taunton to Bristol Airport allowing enough time for the 2 hours on arrival to checkin etc. We waited 20 mins beyond the bus departure time to find out on X it was running 50 mins late. In a panic we had to find other means of getting to the airport and we were not the only customers left in this situation. Having contacted customer services they are not prepared to offer a refund. Very shoddy!

They sent a bus from another company without notifying me in any way. No text. No email. No announcement. No marking on the bus. I did not get on that bus. They refused to refund.
I had to pay for a new ticket on the next bus.
Try hard to find another option!
Terrible customer service and in my opinion, straight up fraud.

Bus from scarborough to kingston came late so break time before the next bus was reduced to less than 9 mins i stead of 20 mins. I was 34 seconds late as went to tim hortons to get tea as i was freezing. Got a rude scolding from the driver heading from kingston to ottawa for arriving 34 secs past the 230 pm time. Should have checked the rating before booking. Paid 25c for text updates, no update received about bus being late in scarborough and breaktime being reduced as a result

The Megabus I took today operated by Coach USA- Van Galder from Madison Wisconsin to Wausau was absolutely wonderful and my driver Joel was a Rock Star!! The bus was clean the seats and floors were clean and beautiful! The ride was peaceful and as I got off the bus and was walking away Joel came with my luggage that I forgot! he was an all around hero!

Many bad experiences. Just arrived in Montreal from Toronto. No heat on board, only cool air blowing in our faces. And the stopover in Kingston has become a nightmare. Doors wide open for almost 1 hour. The drivers having an extended chat. Imagine being forced to wait for almost 1 hour for a simple driver exchange. Imagine doing so while shivering. Oh btw the ticket price was 106.xx What a privilege to be scammed by Megabus.

The worst bus company, band of thieves, I booked a trip for my 15 years old Son but they didn't allow him to board into the bus the driver was very rude and impolite with him, when I escalated and requested a refund they have said they don't refund even the return that was after 4 days, they stole 173$ of my money. Never use this bus.

The bus from Ottawa to Kingston on Sep 15th at 6:15am was OVER 3 HOURS LATE! Me and about 15 others were standing at the St Laurent bus station 15 min early to departure time, and waited over an hour without a clue or notification to where the bus was. Before 8 am we couldn't even reach customer service by phone or email.

Almost 3 hours after the scheduled departure time I received an email saying there was a mechanical breakdown with the bus, and a new one would arrive in ~20 minutes.

Due to my flight scheduled at Pearson airport, I had to find last minute arrangements to get to Toronto -- I never would have made my flight had I waited around for a replacement bus to arrive (not to mention-- what about the connecting bus from Kingston to Toronto??)

When I contacted customer service after for a refund, here's when it became even more infuriating. I spoke to the agent and the supervisor -- they could only offer me a $10 voucher in return??? I paid nearly $80 for the ticket because a glitch on the website refreshed the page at checkout and sent me a ticket for the wrong date -- and I had to rebook the ticket and pay the $30 rebooking fee.

MEGABUS IS A SCAM. I paid for a service which I didn't receive due to an error on the COMPANY'S PART, and they refused to give me a refund! The agent I spoke to AND ESPECIALLY THE SUPERVISOR were so rude and completely lacking of empathy to the situation. A BUS SHOWING UP OVER 3 HOURS LATE WITHOUT NOTICE IS UNACCEPTABLE.