megabus.com Reviews 

Bus was cancelled 5 minutes before it was scheduled to come and they offered no other options

Terrible Experience with a Rude Bus Driver from Megabus. My recent trip from Toronto to Niagara Falls was ruined by an extremely rude bus driver in the morning/early afternoon on the 26th of September.

We were traveling with 5 persons where the bus-driver who showed a terrible attitude towards us by screaming very aggressively towards us and made us look ridiculous.

He was acting dismissive and unprofessional when my girlfriend asked a simple question about the bus stops, responding with aggressive and sarcastic.

My girlfriend is deaf on one of her ears which may have made him frustrated. At the point, when my girlfriend asked if this was the correct stop for Niagara Falls, the driver responded very aggressively.

There are two bus stops in Niagara Falls, and we simply wanted to confirm we were at the right one. His behaviour made the ride and our trip uncomfortable and stressful as this bad experience impacted our trip towards us. As paying customers, the way he treated us was beyond unacceptable and that we felt also very disrespected. It’s a shame because Niagara Falls itself is a beautiful scenic, but having to deal with such an unprofessional and rude driver completely overshadowed the experience.

He had no reason to react so extremely rude. it costs nothing to be nice and respectful to each other and that besides not answering my girlfriend's question he made fun of her.

The bus driver could just react normally to my girlfriend when she questioned something towards the bus driver. Also not to forget to mention about how uncomfortable and dirty the bus was on all of our seats where we were sitting with five people.

I strongly recommend avoiding the Mega Bus service if you want to enjoy your trip without being treated disrespectfully and have a comfortable and clean ride.

Megabus scams their customers. Please do not trust this company with your money.
I bought a ticket for one price, then had to exchange the ticket due to changing my travel date. My original ticket's price was higher than my new ticket. The difference was not refunded or credited towards me in any way. It was a $33 difference - that Megabus has now stolen from me - my money has disappeared into the void of this company.
I called their customer service about this issue and they could do nothing to help me, nor even offer any discount code, etc.
I really advise people not to use this company, take Via Rail instead. Their customer service is always helpful, HONEST, and trustworthy.

Thirty minutes late leaving Leeds put us over one hour late arriving in Leicester. The drop in Leicester is on the outskirts of town between two malls, very confusing for tourists. Asked for info from a driver in Leeds and he acted like I was bothering him. The second again seemed to be put out by people's questions. The third driver was upset about something. I'll give an extra star for the bus being clean. We have been traveling in the UK for the past three week and this the worst experience to date

They deserve no star because their service is the most horrible I've ever witnessed. How could you delay passengers for almost 2hrs plus at Victoria Coach Station London and there's no customer service to come around to keep people calm... MEGABUS YOU'RE DISGUSTING. I can't recommend you for an enemy

I was so disappointed by this bus they didn’t come at right time we supposed to get going at 12:35 we left at 2:00 we wait like 1 hour and they fined stupid excuse that we were lost the first bus i never want to travel with bus never again they disgust me and their sit is uncomfortable and they was rude with us!

Megabus is never on time! The buses are VERY uncomfortable! The seats feel sticky and wet! Not to mention the price increase! If the bus was prompt and the bus was clean I wouldn't mind the price increase. But the quality has to match the price! Very disappointed!

Thoroughly disappointing experience! First time on public transport for 15 years. I was slightly exited but hugely let down by an attitude that was less than hospitable. Bad beyond words. Fuming!!

I was supposed to get a bus to leave at 2pm, at 2:05 while literally all of us are lining up they inform us that the ride is cancelled because they couldn’t find a rider….. what???? I had a super important meeting in Toronto for 7pm and the only bus they could get me on was 8pm. Can’t freaking believe how disorganized this was and how this was even possible with how packed this bus was going to be.

Profit over People

My mom, an elderly woman, bought a ticket from the town we live in to Toronto not realizing the bus went to the Toronto airport, which is where she was going. When we noticed that, we tried to: (i) change her ticket (it was too late); or (ii) purchase a ticket for the other lag of the journey (TO downtown to TO airport) but you cannot buy tickets from downtown TO to the TO airport. My mother asked the employee if she could stay on the bus to complete her journey (instead of having to transfer to the UP train), the answer was a curt "not unless you have the right ticket".

I know it was not a seating issue, because it was not possible to purchase a ticket for that second lag. It was purely because they charge more than double to go the extra half an hour to the airport... And we would have paid it, if we could have.

I am absolutely disgusted and would NEVER recommend MegaBus to anybody!!

My Megabus expense has been horrible. One was from King of Prussia to State College. It was cancelled, but the booking fee was not refunded. The second time was from State College to King of Prussia. It kept delaying it for more than four hours and I had to switch to Grey Hound bus. Again, the booking fee was not refunded. Horrible firm.

It couldn't get worse. I bought a ticket from a third party website for Megabus. When I get to DC bus station, they say Peter Pan only operate Megabus buses from a week ago. The instructions to swap ticket doesn't work. The person in the booth was very rude and not responding properly. I bought a last 2 seats tickets for 4 times more expensive. The bus came super late. Please just book from Flixbus.

Late both directions. I have just waited 1 hour in rain only to watch other people rush in and be let on bus before us. The driver couldn't care less and told me to calm down. I think I have every right to be upset when those who arrived after me were allowed on and I was kept waiting and spoken to like a child.

No stars they are the absolute worst! Do not give your money away to MegaBus do not book any of their early morning trips because you will be left stranded!

Megabus canceling routes. Why did Megabus discontinue routes from Atlanta to Orlando FL Atlanta to Dallas TX, Atlanta to Memphis, Atlanta to Jacksonville FL?

Absolute shitshow of a company. Booked a ticket via wanderu more than a month in advance, which was modified to peter pan without any update or notification given to me.

On the day of travel, I was stranded as peter pan wouldn’t take me because megabus hadnt sent me the “update email”. Had to book an overpriced emergency ticket with Greyhound/Flixbus to get to my destination on time.

Now they’re pointing fingers to wanderu for reimbursing me for damages and wander is doing the same right back. Not going to use either of them ever again.

Horrible experiencie. They overbooked the bus and left us in the station.

I got 4 tickets for a family trip. Leaveing tornto in the morning heading Niagara Falls and coming back at 7:45 pm

Got to Niagara Falls, no problem. Just not very clear what the driver was trying to say once we arrive to terminal. Stayed and enjoyed the day. We get to the station at a good hour and nothing. No trace of them. They have a little sign with a QR code to track the bus so I did. In there it says that my bus is already half way back to Toronto. I call them and after a good 15 mins waiting at the phone, proved to tell me that the ride was cancelled. So they can give me a redound or reschedule me.
At that time another mega bus shows up saying that he’s not the bus that’ll pick us op. The other bus is arriving in 5 minutes. The driver said.
At this point I was still at the phone with a representative and asked her about what the driver just said and she said that she can’t confirm if that’s true.
So… they are not even tracking their buses??
With all the back and forth I want my refund now. the representative keeps me in the line for another 5 minutes and the tells me that “the other bus picking you up in 5 minutes it’s now confirmed”
Long story short I waited under the rain, with my hole family another HOUR and the bus never arrived.
I check their tracking webpage and now says that the last bus is driving out of the route, in another direction and that is coming AN HOUR LATE. I’m sorry but I’m not waiting another hour hoping that the bus (outside the route driving to another direction) it’s gonna come for me.
By the wey there was another 10 people still waiting for that bus too.
I ended up buying my way back with Flexibus

Vile company. I bought two tickets for my son and I, the bus never showed up, we waited an hour and a half, stranded in a strange city at night. I had to take an Uber.

When I contacted their customer service, they were obnoxious, abusive and told me it was my fault because I didn't know that it wasn't a MegaBus that we were supposed to get on. Nowhere did my ticket say it was another bus that I was supposed to get on.

Garbage company, garbage customer service, avoid like the plague.

part 1 of 2 :) now lets go

price 5 stars niagara falls and back for 97 :)
where else can u get that price no ware

busses old looking buses but they get u from a to b so no complaints

service top notch again everything came on time and we made it to the destination construction everywhere but we are here and they let us on the early bus so we wouldnt be here at 9pm

so i dont know why on this page this place gets a bad rap maybe because its the usa i dont know 5 stars from me ill edit this and add trip home in a few :)

part 2 emergences
yes i had 2 leave 2 days before the trip and this is what the customer service did for me :)
they gave me codes for another trip with no trouble at all

now what are my thoughts on mega bus on a whole
excellent service would i ever do it again yes i would a long ride like that yes i would do it early so i make it there in the morning and last if they say u will be anywhere at a time traffic is bad u wont so relax and u will get there asap :)