Mega Car Supermarket  Reviews 95

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness, noting that they are always willing to assist with questions and make the process smooth. People also appreciate the overall user experience, describing it as easy, straightforward, and hassle-free, with many highlighting quick and efficient service from start to finish. However, some customers were dissatisfied with the product quality and service. Specific issues mentioned include vehicles being delivered dirty with dog hair, missing floor mats, or needing immediate repairs like tire replacements and windscreen wipers. A few other people also felt that the service documentation was sketchy, and some experienced significant problems with their purchased vehicles breaking down shortly after purchase, or having serious mechanical issues that rendered them undriveable.

What people talk about most

Staff

Consumers generally report positive interactions with staff. Many reviewers describe the team as friendly,... See more

Product

Reviewers mention ambiguous feedback about product quality. While some customers are very happy with their... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the smooth sales... See more

Quality

Clients share ambiguous opinions on quality. Many customers express significant dissatisfaction, reporting... See more

User experience

Customers generally report positive experiences, describing them as smooth, straightforward, and easy. Many... See more

Based on these reviews

Rated 4 out of 5 stars

Recently purchased a RS3 from theses. Few issues noted on the test drive. The team where more than willing to rectify these issues and where able to work around my constantly changing timelines.

Company replied

Rated 4 out of 5 stars

Friendly staff helped me with the processing and collection of the car, car came in good condition and wash freshly cleaned. Happy with the service recieved

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Rated 4 out of 5 stars

I recently purchased a Skoda Enyaq from Mega Car Supermarket and overall I am happy with the experience. I made an online reservation and went to see the car the following day. Although the waitin... See more

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Rated 4 out of 5 stars

All good thus far - great communication. Only recently purchased, Car seems great up to now.

Company replied

Rated 5 out of 5 stars

I recommend this car dealership. The whole sales process was quick and smooth, with no unnecessary problems. Everything was clearly explained to us. The car is in good condition and my daughter is ve... See more

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Rated 5 out of 5 stars

Very professional and did not do the usual pushy sales man tactics which was a welcomed change. They have been very polite and helpful up to this point and I will be collecting the car tomorrow as th... See more

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Rated 5 out of 5 stars

Great experience from beginning to the end. Excellent customer service, respectful, very friendly, helpful and professional team , no pushing into purchasing .All process very fast and stress free... See more

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Rated 5 out of 5 stars

The service was fantastic from start to finish .. even after my purchase.. I had a little issue .. and they not only solved it there an then .. they also reimbursed me for the additional petrol costs... See more

Rated 5 out of 5 stars

Can't grumble at all. Car was clean and obviously well cared for by the previous owner. It was clean when we arrived but they even washed it again before we left! The interior is in like new con... See more

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Rated 5 out of 5 stars

Was a very easy process and the sales team communicated very quickly with me, I mentioned a few minor paint issues with the car and they already mentioned they were getting it fixed straight away for... See more

Rated 5 out of 5 stars

Really great service from start to finish . Very helpful and nothing was too much trouble just how it should be, would recommend to anyone and definitely use again

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Rated 5 out of 5 stars

Car is excellent, very happy customer! The staff were friendly and knowledgeable. The slight issues I picked up when viewing the car were resolved before I returned a week later to pick the car up!

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Rated 5 out of 5 stars

Communication was great, always responded to queries. Easy to deal with. A quick purchase but the recent service docs were a bit sketchy.

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Rated 5 out of 5 stars

Great service - friendly, patient, knowledgeable, and helpful staff; quick turnaround times, and there’s no hidden surprises with your car - everything is as advertised.

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Rated 5 out of 5 stars

Nice and easy way to buy a car. Zack was very helpful from beginning to end. Nothing was too much of a problem. Answered any questions I had. I couldn’t get to view the vehicle so I was sent a video s... See more

Rated 5 out of 5 stars

I picked my car up today the staff was so welcoming and very knowledgeable about all products would highly recommend them to anybody . Made it so easy thank you

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Rated 1 out of 5 stars

Bought my Jaguar I Pace from these crooks on the 14th November and after getting less than 5 miles up the road low pressure warning on the front nearside tyre! Drive back to Newcastle keeping regularl... See more

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Rated 5 out of 5 stars

Everyone was really helpful, Hollie couldnt do enough for me. The car was prepared and ready for the collection appointment

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Rated 5 out of 5 stars

Hollie and Zach and the team have been nothing but helpful the entire way through. The car is lovely and I couldn't recommend them enough

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Rated 5 out of 5 stars

Purchased a BMW from them last week, initially discussed with the sales team a few minor issues with the car I would like addressing before I collected it which the sales team (very friendly) agreed t... See more

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Rated 5 out of 5 stars

Everything went very smoothly i looked over the vehicle i was purchasing 3 thing i wanted sorting without hesitation all done to complete satisfaction

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Rated 5 out of 5 stars

Great service from the start, van arrived as discussed, Alex was very helpful. 5* Service from start to finish

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Rated 5 out of 5 stars

Was welcomed straight away was very helpful people. Showed me the car that I had looked at online. Give me a fair price for my PX and within a couple of hours I was driving my new car away

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Rated 5 out of 5 stars

Great hassle free service from the team in Halifax. Viewed the car on Wednesday and it was delivered to my driveway on Friday. A perfect example, well looked after car. Would recommend to anyone.

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Rated 5 out of 5 stars

Great experience, no messing sales, were really accommodating to what i needed and quick to..thanks so much

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Rated 5 out of 5 stars

I’ve been to collect my vehicle today, friendly staff and a good experience

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Rated 5 out of 5 stars

Great car, great service can not faulty them I would highly recommend!

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Rated 5 out of 5 stars

I recently purchased a car from Mega Car Supermarket without seeing it in person — I relied entirely on the photos and video they provided, and I'm happy to say they were a true and accurate... See more

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Rated 1 out of 5 stars

Scammers. Avoid at all costs. Car we took hours driving to test drive wasnt even there even tho we had firm appointmrmt. Appointment was booked the day before. Email confirmation received. Zero... See more

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Rated 5 out of 5 stars

Every think was perfect. The car the showroom the people I spoke to. 10-10. Hollie was amazing

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Rated 1 out of 5 stars

My son bought a vehicle from this company, they were dishonest and unhelpfull from the start, told him it would be serviced before he picked it up. We took it to our own garage to check it over as the... See more

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Rated 1 out of 5 stars

AVOID!!! at all costs do not give these your money. We bought a car that was so badly damaged and leaking from every place imaginable.Looked amazing from the outside but please do not go near these... See more

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Rated 1 out of 5 stars

I purchased a Land Rover Discovery on 5th December and the problems started almost immediately. The tyre went flat within 1 day and then the amber engine management light came on shortly after.... See more

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Rated 1 out of 5 stars

Avoid avoid avoid!! Unless you want throw your money away on a faulty car stay clear of those bunch of cowboys.... I'd be here all day writing what happened but let's say I had the last laugh. I s... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

95 reviews

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Replied to 82% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Told I need to buy an expensive…

Told I need to buy an expensive warranty that covers everything since driving less than 3000 miles the car has been in the garage 3 times and off the road more than on it when plug in at the garage a warning came up for multiple vin numbers the warranty didn’t cover anything and they don’t reply to emails avoid this dealership at all cost 27 thousand pounds down the drain for a car that doesn’t work

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

Overall was a good experience but my…


Overall was a good experience but my car purchase experience has had some ups and downs. After completing the purchase, I did experience couple of issues that could have been handled more smoothly. But due to some miscommunication a few concerns were missed and not addressed as quickly as had hoped, and unfortunately some matters were escalated incorrectly, which caused delays confusion and added stress to the process.
However Hollie has been helpful, professional. Hollie took the time to listen carefully to my concerns and worry’s and worked hard to resolve the issues, I appreciate the effort she has made to resolve the situation. Thanks to her helping the car is now fixed was unfortunately a EGR fault ,which no garage would have picked up on until driven long distance.
While the experience wasn’t as perfect as would hoped I do feel that the company as made effort to put things right, and I appreciate the improved communication and customer service in recent contact ,
The car it’s self is stunning to look at and was cleaned throughout on collection.
The handover of the car was smooth and paper work was prepared and giving along with handbook and keys.
We would definitely recommend and will use again.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

The service was fantastic from start to finish .. even after my purchase.. I had a little issue .. and they not only solved it there an then .. they also reimbursed me for the additional petrol costs for me to get the car back to them .. couldn't be happier.. would recommend them to anyone looking for a change in vehicle

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy! Frauds and will sell you dodgy cars and won't follow consumer rights act. STAY AWAY AT ALL COSTS!! They will come back with all sorts of claims saying didn't buy or no issues but we have all proof. Cost thousands in solicitors fees. DONT BUY!!!!

August 10, 2025
Unprompted review
Rated 2 out of 5 stars

Ok so I brought a car without a test…

Ok so I brought a car without a test drive as I'm 200mls away and the car sounded perfect for me (my fault)
Quick home delivery was a plus
1st thing it needed was disc brakes & pads all round to make the car stop for a car that passed an mot 3months prior the condition of these it shouldn't of passed / reimbursed 50% Now the engine management light has come on after only being driven 60miles since purchased and the car vibrates while driving. Have phoned customer service a couple of times and being told were get back to you asap (which is there term for when we can be bothered) had expected better since I've only had the car 2wks and driven 100mls
So that said I wouldn't recommend buying a car from them although the staff are very pleasant, once your out the door and the have your money they really don't care and as for the warranty (30 days) it will take you longer to get a reply from aftersales

February 26, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Ralph! We are glad you found the staff pleasant. We are sorry the car needed some work after purchase. Our warranty and after-sales team are always available to help, and we encourage you to contact us directly so we can review your concerns and make things right.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Amazing service

Amazing service! Would definitely recommend.

February 21, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Teresa! We are thrilled you had an amazing experience and would recommend us.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Purchased a BMW from them last week

Purchased a BMW from them last week, initially discussed with the sales team a few minor issues with the car I would like addressing before I collected it which the sales team (very friendly) agreed to and even documented, I collected the car over a week later and it soon became evident none of the issues had been addressed which was disappointing to say the least, however I contacted the customer support line and was managed by Hollie who couldn't of been more helpful! After an initial bit of friendly bartering (i was in the pub 6 pints deep)!! we reached an agreement to sort the problems which was more than fair! Hollie was all over it like a fat kid on chips!! very professional, polite, and helpful!! After the initial disappointment of the car not been "perfect" as promised Hollie massively changed my opinion of the dealership, thank you again Hollie and I hope you get a big Christmas bonus this year!! 😀

February 22, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Steve! We are glad Hollie could resolve the issues quickly and that her support turned the experience around. It is great to hear she made such a positive difference.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great selection of cars

Great selection of cars and friendly, accommodating staff.

February 21, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Nathan! We are happy you enjoyed our selection and found the staff friendly and accommodating.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Straightforward

Straightforward, no issues
Would use again

February 21, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks David! We are glad the process was straightforward and that you would use us again.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

I viewed the car online rang them sent…

I viewed the car online rang them sent me a video of the car it was exactly as advertised clean valeted serviced after sales service fabulous would highly recommen them good quality good price very happy with the service start to ginidj

February 22, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Kevin! We are happy the car met your expectations and that our after-sales service was helpful. It is great to hear you are very happy with the service.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great experience, super service

Great experience, no messing sales, were really accommodating to what i needed and quick to..thanks so much

February 22, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Mandy! We are glad you had a great experience and that our team could accommodate your needs quickly.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Really great service from start to…

Really great service from start to finish . Very helpful and nothing was too much trouble just how it should be, would recommend to anyone and definitely use again

February 19, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Russell! We are happy the team could help and that everything went smoothly. It is great to hear you would recommend us.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Every think was perfect

Every think was perfect. The car the showroom the people I spoke to. 10-10. Hollie was amazing

February 19, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Mr Seddon! We are thrilled you found everything perfect and that Hollie was amazing.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Fast service

Super fast service

February 16, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Liviu! We are glad the service was super fast.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Service From Start to Finish

I recently purchased a car from Mega Car Supermarket without seeing it in person — I relied entirely on the photos and video they provided, and I'm happy to say they were a true and accurate representation of the vehicle.

No surprises when it arrived, which gave me a lot of confidence in how they operate.

Throughout the whole process, the team were fantastic communicators. Every query I had was dealt with promptly and helpfully, which really put my mind at ease given I was buying remotely.

They also arranged delivery of the car all the way to Wales, which made the entire experience incredibly convenient.

Overall, I was very impressed with the level of service I received.

I wouldn't hesitate to recommend Mega Car Supermarket to anyone, even if you're buying from a distance. A smooth, stress-free experience from beginning to end.

January 30, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Jimmy! We are thrilled you had a smooth, stress-free experience and that our remote service met your expectations. We are glad the team could make the process convenient and reassuring from start to finish.

Many Thanks,
Customer Service Team

Rated 1 out of 5 stars

This would be a 100 star below if…

This would be a 100 star below if possible this is thee worst dealership I have ever dealt with cowboys charlatans is still to good for them I picked car up on the 08/11/2025 it’s been in my local garage since 18/11/2025 they have still not paid the bill for breaks all round not road worthy also missing wheel nuts on every wheel I would advise anyone who comes across them walk away
Absolute conmen charlatans and crooks

November 8, 2025
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Brian! We are sorry your experience has been frustrating. All our vehicles are carefully checked and meet legal requirements. Our warranty and support team are here to help with any issues, and we encourage you to contact us directly so we can review your concerns and resolve them.

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great experience from beginning to the…

Great experience from beginning to the end.
Excellent customer service, respectful, very friendly, helpful and professional team , no pushing into purchasing .All process very fast and stress free. Lots of cars to choose from.
Very happy with my new car.
I would highly recommend it .

February 8, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Marta! We are thrilled you had such a smooth and stress-free experience. It’s great to hear you found our team friendly, professional, and helpful. Enjoy your new car!

Many Thanks,
Customer Service Team

Rated 5 out of 5 stars

Great hassle free service from the team…

Great hassle free service from the team in Halifax. Viewed the car on Wednesday and it was delivered to my driveway on Friday. A perfect example, well looked after car. Would recommend to anyone.

February 4, 2026
Unprompted review
Mega Car Supermarket  logo

Reply from Mega Car Supermarket

Thanks Paul! We are glad your car was delivered quickly and in perfect condition. It’s great to hear the process was hassle-free.

Many Thanks,
Customer Service Team

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