Excellent speedy service. The Candy flavour EAA s make drinking water super easy when on prep. And the little extra gifts you receive for free are great. Will definitely be ordering more products to t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was a great experience to buy online and the delivery was increíble fast however they could improve their website design. I found per4m protein flavors i couldn’t get anywhere else. I already place... See more
Company replied
Prompt order updates and dispatch. Delivery time was impacted by bank holiday, so can’t comment on speed of delivery. But this is not on them. Overall great service
Very helpful, great customer service and swift delivery! One item turned out to be out of stock, so got an email with options on a Thursday evening and got the order delivered on a Saturday morning -... See more
Company replied
Company details
Written by the company
Discount Supplements & Sports Nutrition Online Store. We Offer Protein Powders, Creatine, Amino Acids, Weight Loss Products, Pre Workouts, Vitamins, BCAAs. Premium Quality Brands, Low Prices and Great Customer Service.
Contact info
Unit 5, Demesne SC, A91 RY16, Dundalk, Co Louth, Ireland
- megapump.customerservice@gmail.com
- megapump.ie
4.6
Excellent
440 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy on my purchase of creatine…
Very happy on my purchase of creatine and protein. Great offers from time to time and happy with delivery. I always come back to megapump👍
November 26, 2024
Reply from megapump.ie
Thank you John for your wonderful feedback! We're delighted to hear that you're satisfied with your purchases. It's great to know that our competitive offers and reliable delivery service have made such a positive impression. Your continued trust in Megapump means a lot to us, and we look forward to serving you again! 💪
Advertisement
A Very rapid excellent service and…
A Very rapid excellent service and delivery of energy drinks
November 25, 2024
Reply from megapump.ie
Thank you Declan for your kind words! We're thrilled to hear you were happy with our rapid service and delivery. Your satisfaction means the world to us! 😊
Good company to buy protein bars from.
November 26, 2024
Reply from megapump.ie
Thank you Julian for the feedback! We look forward to serving you again for all your protein bar needs. 💪😊
Great range, value and delivery
Great range of brands and products, as good of value as you will find for leading brands and quick delivery.
November 26, 2024
Reply from megapump.ie
Thank you Gavin so much for your thoughtful review! We're delighted to hear you enjoyed our range, value, and speedy delivery. We appreciate your support and look forward to serving you again! 😊
Brilliant service
Brilliant service, great selection of products and very quick delivery!
November 25, 2024
Reply from megapump.ie
Thank you Amy for your amazing feedback! We're so glad you enjoyed our service, product selection, and fast delivery. We can't wait to serve you again soon! 😊🚀
Advertisement
Grate value for the products and…
Grate value for the products and delivery on time as always
November 24, 2024
Reply from megapump.ie
Thank you James for your kind words! We're thrilled to hear you found great value in our products and that our deliveries are consistently on time. We truly appreciate your support! 😊📦
All good till your delivery goes wrong
All good till your delivery goes wrong. Long time customer here having ordered almost every other month since 2021. Also, not usually one to write a negative review but my experience with Megapump on a lost delivery was really bad.
For context, I had a delivery for mid-Aug that their postal service partner lost and did not deliver (signed by someone else not even at my address) and not a small amount. What followed was a long exchange with their customer service over the next 3 months while the postal service was doing their investigation (hence the 2 stars because at least they refunded me after 90 days when postal service confirmed they lost the parcel). I tried reasoning with Megapump and showed them proofs (also why would I lie when this has never happened for my 20+ orders before) I even checked with solicitor friends and mentioned that Consumer Law says the company has 30 days to deliver the package. The contract is between the seller and their postal service and my refund should not have been contingent on any investigation. But it all fell to deaf ears.
It's really annoying that Megapump had no regard for doing the right thing, no regard for a long term customer, no regard for their own reputation, no regard for the long term and were hiding behind their delivery partners' 90 days notice (which wasn't even legal as their website said 30 days). I had to repeatedly chase Megapump and ask them to escalate to their leadership and delivery partner (to be fair their customer service was responsive but could have been more proactive).
This has all left a really bad taste so I will be going to other supplement vendors going forward and will be advising my friends and colleagues of the same. They should also sort their delivery contracts if its going to take 90 days for each lost package investigation.
August 17, 2024
Unprompted review
Reply from megapump.ie
Dear Sumit,
We sincerely apologize for the frustrating experience you've had. While our standard claim process typically takes 30 working days, this specific case was complicated by the parcel being shown as delivered and signed for. This discrepancy necessitated a thorough investigation by our postal service partner to rule out potential fraud or misdelivery.
We recognize that the extended resolution time was undoubtedly stressful for you. While we worked to resolve the issue, we understand that our communication and process may not have met your expectations as a loyal customer.
We're glad we were ultimately able to provide a full refund, and we hope this demonstrates our commitment to customer satisfaction. We will use your feedback to improve our delivery processes and customer communication moving forward.
We wish you all the best in the future and hope you find a supplier that meets your expectations.
Sincerely,
Megapump Customer Service Team
Everything is good
Everything is good, product quality, reasonable price and timely delivery
October 27, 2024
free samples are always a winner
free samples are always a winner. helps me in deciding to try new products ,weather its protein , pwo's or hydration . on top of the great products i already have its always the best online in Ireland these days
October 25, 2024
Advertisement
First time ordering from Megapump and i…
First time ordering from Megapump and i can't speak more highly of them. I had ordered something that turned out to be out of stock and they were so quick to contact me and give me options. They were great to deal with and I even got a couple of extra little bits in the package. I'll be a repeat customer in future.
October 27, 2024
Reply from megapump.ie
Thank you Rosie so much for taking the time to share your experience! It’s fantastic to know you felt well taken care of, and we’re glad the little extras were a pleasant surprise! 😊
Order was much later than normal past…
Order was much later than normal past Orders I received very fast in comparison
October 28, 2024
Reply from megapump.ie
Thank you Barry for your feedback! Your order was placed during the bank holiday weekend, which caused a slight delay in processing and shipping. We apologize for any inconvenience and appreciate your understanding. Rest assured, we’re committed to delivering orders as quickly as possible, and we look forward to serving you promptly in the future.
Reply from megapump.ie
Thank you for your feedback :)
"Great quality products and exceptional…
"Great quality products and exceptional customer service! Megapump consistently delivers – highly recommend!"
October 27, 2024
Reply from megapump.ie
Thank you Eoin for your great feedback :)
Advertisement
Reply from megapump.ie
Thank you Cormac for your feedback! :)
Reply from megapump.ie
Thank you Mandy for your feedback! :)
Great service and very fast.
September 27, 2024
Reply from megapump.ie
Thank you Ian so much for your kind words! We're thrilled to hear that you're happy with the service and speed. Your feedback means a lot to us! 😊
Advertisement
Reply from megapump.ie
Thank you Adri for your feedback! :)
Very Good Shipping & Customer Service
Good customer service, product selection and shipping
September 25, 2024
Reply from megapump.ie
Thank you JR for the great review! We're happy to hear you enjoyed our customer service, product selection, and shipping. We appreciate your support! 😊
Reply from megapump.ie
Thank you Alan for the feedback! We're glad you enjoyed the fast delivery, found our website easy to use, and appreciated the great prices. We look forward to serving you again! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.