£40 Surprise at the Till Due to Poor Price Transparency
I left this shop feeling extremely disappointed and misled.
I selected a box of baklava that appeared to be a relatively modest purchase, only to be told at the till that it would cost almost £40. At no point during my visit did I feel that the final price of my selection was made clear to me before payment.
The business claims that prices are displayed on LED screens and that products are charged by weight. However, that does not change the fact that I walked away genuinely shocked by the amount I was charged. If a customer can reach the till and be surprised by a £40 total for a box of baklava, then the pricing information is clearly not transparent enough.
What makes this more frustrating is that I subsequently contacted the business directly, provided my transaction details, and requested that they review the matter. Despite inviting customers to contact them, I received no meaningful resolution.
The quality of the baklava was fine, but the overall experience was overshadowed by what I consider poor pricing transparency and an unpleasant surprise at the checkout. I would strongly advise customers to ask for the exact weight and total price before proceeding with any purchase.
I will not be returning.