Melbourne Capital Group Reviews 

195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely helpful, professional, and excellent communicators, often noting their responsive and objective advice. The service provided is frequently highlighted for being clear, tailored to individual needs, and delivered without pressure, ensuring clients feel understood and valued. Many people appreciate the proactive communication, responsiveness, and the sense of security and trust fostered by the company's dedicated approach. Reviewers frequently highlight the personalized attention and deep expertise of the advisors, making complex financial matters easy to understand and navigate.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, guidance, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the proactive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since moving to Penang, I have received help and advice from Tom Raynor. He is not pushy, but genuinely helpful and pleasant, a rarity amongst planners. Being married to a teacher, he understands tea... See more

Rated 5 out of 5 stars

I have a great experience working with Luke White, who is my trust financial advisor . I’ve met him in Kuala Lumpur a few years back and since then, he has given me all the support and advice on my in... See more

Rated 5 out of 5 stars

My first meeting with Tom Raynor. Mathew Ledger contacted me first, was professional and not pushy at all. Then i got busy for months, finally contacted me and it was a good idea because... See more

Rated 5 out of 5 stars

I've been a client of Nick Chilver, who has recently moved to MCG, for over 20 years. Over that time he has given me sound advice that has taken into account my changing circumstances and goals along... See more


Company details

  1. Investment Company
  2. Financial Planner
  3. Insurance Company

Written by the company

Melbourne Capital Group is focused on assisting Professional Expatriates, High Net Worth Individuals and International Investors meet their financial goals. Whether it's protection for you and the family or financial planning for the future, we have quickly established ourselves as the premier Investment Advisory firm in the Asia Pacific region.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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4.9

All reviews

(195)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Will

Rated 5 out of 5 stars

MCG 5 star organization

From the first initial contact with MCG you will know that you are being treated like an individual, listened to, and are valued from day 1. Throughout the onboarding process there was no pressure, everything moved at your pace and matters were discussed, made clear and options given. My advisor, ex British Military, Adil Rafiq, considerate thoughtful, knowledgeable and supportive in every aspect. My advice is simple book an initial discussion and take it from there, and experience an exceptional level of service.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Daniel Lees and Melbourne Capital

Extremely impressed with Melbourne Capital and Daniel Lees, a Private Wealth Manager there.

Being newly resident in Malaysia, it can be a little unnerving identifying who has your best interests at hand and even knowing where to start. Daniel and Melbourne Capital were recommended to me and I can honestly say I was not disappointed. Daniel went out of his way to identify and source the most appropriate insurance package for my wife and I. The service was was honest with no hard selling. The sole focus was what was in mine and my wife best interests. The whole process was smooth and uncomplicated.

We will definitely be using Melbourne Capital and hopefully Daniel's services again in the future.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

excellent experience…

So far it has been excellent experience even though I haven’t yet come to the finals and make the investment. What I can say is that the service, attention and transparency from Adil Rafiq (MCG) has been a hall mark. I’m sure we will do business in near future.

June 30, 2024
Unprompted review
Rated 1 out of 5 stars

Unprofessional Behavior During Consultation Call

Dear's / To Whom it may Concerns,

I am writing to formally express my deep disappointment regarding a recent consultation session involving an individual named Matthew in 30 April 2025 . The interaction was highly unprofessional and deeply disrespectful.

During the call, Matthew abruptly ended the session without any prior indication or mutual agreement. The way he closed the call was both rude and inappropriate, falling far short of the basic standards of professional conduct expected from a consultant representing your organization.

As someone who values respectful dialogue and professional integrity, I was shocked by the dismissive and immature behavior displayed. Such conduct reflects poorly not only on the individual but also on the reputation of the organization he represents.

I trust you will treat this matter with the seriousness it deserves and take appropriate action to ensure that such incidents are not repeated in the future. Maintaining professional decorum and mutual respect is the foundation of any successful business relationship.

Sincerely,
Sameh Hablas

April 30, 2025
Unprompted review
Melbourne Capital Group logo

Reply from Melbourne Capital Group

Dear Mr Hablas,

Thank you once again for your feedback.

At Melbourne Capital Group, we take all client feedback seriously and view it as an opportunity to enhance the way we operate. We appreciated the constructive and courteous conversation that followed your review and are grateful for the time you took to share your perspective with us directly during our follow-up call.

In response to your comments, we have taken meaningful steps to reinforce expectations across our team and introduced enhancements to how we prepare for and conduct client consultations. We continue to invest in staff development to ensure that all client interactions reflect the high standards to which we hold ourselves.

We are also sincerely thankful for your kind offer of hospitality should we find ourselves in your part of the world—an invitation we warmly reciprocate.

Thank you once again for sharing your experience. We trust this demonstrates that your concerns have been taken seriously and acted upon thoughtfully.

Warm regards,
Melbourne Capital Group

Rated 5 out of 5 stars

Thomas Raynor

After a couple of online calls with Thomas, I can say he offers a comprehensive service. We looked into many facets of my financial life - some of which his company could assist with and other areas where he was willing to give me his opinion. I have committed to a life insurance package through his recommendation and will be looking at other areas in the future. I would highly recommend speaking to him.

April 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Experience counts!

I wish to express my appreciation to MCG’s Stewart Allen, who was able to provide me with a helpful and detailed analysis of my financial situation, together with practical recommendations that will determine my priorities and focus in the coming years. Stewart’s clients stand to benefit from his impressive international career background and genuine understanding of the peculiar nature of an expatriate lifestyle. Fortunately, Stewart is also an excellent communicator, with a keen awareness of the challenges and options that confront all expats. Highly recommended!

February 21, 2025
Rated 5 out of 5 stars

Joshua Webley

My wife, who is Malaysian Chinese and I, an Australian citizen first met Joshua at a dinner event he organised for The Expats Club (Malaysia), where he invited us to join this online community.
In our navigation of daily life in KL, he has been always accessible and indispensable as an ongoing source of information and advice on all manner of issues, as well as his efforts in providing support socially and through other lifestyle-related offerings via his online network.
Also, we have derived very useful knowledge through the online seminars conducted by Melbourne Capital Group, including one where he was key presenter on essential topics for newly arrived expats.
We appreciate Joshua's expertise, along with his helpful and caring attitude, as well as his introduction to MCG - certainly will aim to explore further contact which may assist our situation

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Retirement Financial Planning

Seliyan Swaminathan of Melbourne Capital Group has done a great and timely service and recommendation in converting my EPF and other savings into better low risk investments with timely advice and safer returns for many years. He also recommended better medical insurance plans with financial returns and higher coverage for me and my son. Will inclusion for me and my brother was aptly done. I will definitely recommend him as previously to family and friends for their planning financially be it for retirement or financial future investments locally and off shore as done for me. Appreciate his dedication and services rendered.

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

I’m sure that many of us always push…

I’m sure that many of us always push back when Financial personal approach us and I can empathise with this feeling as I myself had been through the same prior to meeting with Chris,….together we discussed an appropriate plan of investment and even though I hoped this was a fund for future retirement …., unfortunately this was not the case as a very unforeseen employment issue arose from no where, and I had to fund myself through the savings / investment that I had put away…., I know now that keeping a fund ongoing and sacrificing now is a must for the future and I have learnt the hard way, …..although I have depleted some funds I know that it will be re financed once I am back on my feet. It’s not a pleasant story but it’s the truth of this life we all travel through…. So in thanks to Chris and his team for ensuring there was an ear to listen and actions to support in some very tough times. Looking forward with positivity and genuine acceptance that we can ALL have apathy and none of us our exempt.

August 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Moving back to Malaysia from Dubai

I was moving back home to Malaysia from Dubai in 2016. I had terrible experiences with the previous company and the person in charge until Chris Crowe took over and swiftly and effortlessly resolved the situation, putting me at ease. He is a wonderful, intelligent person to work with.

Now, my contact is Michael Garcia. From the first call, I knew he would do his best to make my money work harder. He explained things in a very simple way so that I could better understand. He advised me to shift my investment to the field that he believes will grow in return significantly compared to the previous selections. This is EXACTLY what I need to hear from him.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Inheritance Planning

Initially I wasn't that interested in having a conversation when approached on the cold call (nothing new for me there !!), but Tom got my interest quickly and proved to be a very good listener and very quickly understood my core needs.

He has provided me with a great initial structure with which to manage my ongoing financial needs and also my inheritance and tax planning.

Its early days but I am confident that I will see returns that meet my and my families' needs

May 1, 2024
Unprompted review
Rated 4 out of 5 stars

Neil Walters - Worth Contacting!

Been working with Neil Walters for several months now (as of Feb '24) and have found him to be knowledgeable and transparent while also open to ideas and will listen to you. He's with along all the steps of assessing any investment options but then also through the applications and setup as needed.

Worth contacting if you're looking for some advice!

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Melbourne Capital Group

I have met the Melbourne Capital Group team a number of times while in Malaysia. The company is extremely professional and have provided a great scope on being an expat in Malaysia. Will certainly recommend to friends and family

December 8, 2023
Unprompted review
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Rated 5 out of 5 stars

The Melbourne Capital team

The Melbourne Capital team have been an absolute pleasure to work with and in my experience they will genuinely go out of their way to make sure their clients’ needs are seen too and that they will have all the information they require. We support the team with fund literature and performance updates, and I have found them to be very engaging and supportive of what we do. In a very short space of time, the company has grown significantly in a challenging business environment, especially through the recent global pandemic- testament to Chris and Ruben’s drive, and high quality, senior management team they have built around them.

January 14, 2023
Unprompted review

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