I have been a customer for more than 20 years. Recently I struck some difficulty with a reseller (not affiliated with Melbourne IT) who absconded the country and left a domains name mess behind togeth... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am having problems with payment, something with my bank's blocking. Thanks so much for extending my invoice due date, takes the worry out of losing my URL. Didn't have to wait but a minute for help.... See more
Bot understood what I wanted, despite my typing errors! Choices for Department were clear: Technical, Sales, Billing. Bot indicated what it could do, automatically (in Billing), noting what it underst... See more
I love the way this chat went. All my questions were answered swiftly and correctly resulting in my having all the solutions I needed to sort my issue. I particularly liked the language used to expl... See more
Company details
Written by the company
Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help.
Contact info
Little Collins Street 505, 3000, Melbourne, United States
- www.melbourneit.com
4.8
Excellent
460 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was helpful and facilitative…
The agent was helpful and facilitative in overcoming the problem.
November 10, 2026
Online chat service was fast and…
Online chat service was fast and resolved my issue quicky
thanks
November 9, 2026
Very quick responses and solutions…
Very quick responses and solutions provided to issues raised. Particular thanks to Daniel L. and Aga who were very clear with their instructions
November 4, 2026
Unprompted review
TOO GOOD TO BE TRUE
So far very helpful - if they fix the issue i will know in about one hour. Job Well Done
November 9, 2026
Great Service!
I'm really pleased with the great service I always receive from Melbourne IT! Easy to follow directions and problem resolved quickly. Thank you!
November 9, 2026
AI agent was very helpful and quick!
November 9, 2026
The chat was most helpful
The chat was most helpful. I have limited experience with this and my issue was able to be resolved quite quickly despite this
November 8, 2026
Orbi was great and answered my…
Orbi was great and answered my questions and provided a solution.
November 8, 2026
Very quick and accurate help to sort…
Very quick and accurate help to sort out my email transmission issue
November 7, 2026
I have been a customer for more than 20…
I have been a customer for more than 20 years. Recently I struck some difficulty with a reseller (not affiliated with Melbourne IT) who absconded the country and left a domains name mess behind together with a six week nightmare trying to get my domain names back in my control. Orbi from Melbourne IT was a godsend. If you're an Australian company with important websites, don't choose anyone else.
November 7, 2026
Bot was spot on
November 7, 2026
Excellent service
Excellent service, and fast responses, my problem was resolved very quickly
November 6, 2026
Problem was solved quickly
Problem was solved quickly, although have to wait 1 to a few hours to be back online :(
November 5, 2026
Fast and helpful support
Fast, helpful and professional support. Response times were excellent, and the team resolved our domain request without any fuss. Highly recommended
November 5, 2026
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