I had problem accessing the page to manage the DNS after creating a zone. Contacted technical support via online chat. Krisnha Wirayudha responded is a short while and managed to assist me by making c... See more
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I am not very computer savvy. So when there was an issue with our emails, I went straight to the chat icon on MelbIT's site and ended up chatting to Intan. He was patient and helpful and let me know i... See more
Company replied
The team was always there to answer questions, or action actionables. My request was to change the TLD host, re-register the Domain Name and set up emails only. Took a little while, but mostly due t... See more
Company replied
We had to change our underlying email and web service as the old one was being phased out. I had concerns about moving emails from the old service (POP3) to the new one (IMAP) also with a change of em... See more
Company replied
Company details
Written by the company
Melbourne IT helps businesses of all sizes to be successful online. Whether you are starting out or have an established business, Melbourne IT is here to help.
Contact info
Little Collins Street 505, 3000, Melbourne, United States
- www.melbourneit.com
4.6
Excellent
207 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I use MIT as my registrar and host…
I use MIT as my registrar and host because I always have - since the early days of the web - trustworthy, reliable, efficient and compliant. Today I had an issue for a client's domain name renewals and MIT's consultant, Irfan F and the backend team, fixed it ... no hassles, just prompt efficiency. Thanks.
April 5, 2026
Unprompted review
Reply from Melbourne IT
Hi Jonathan,
Thank you for sharing your kind words and for recognizing Irfan's support! If you ever need any assistance in the future, please don’t hesitate to reach out, we’re always here to help.
-Sam, Customer Advocacy
I needed help with files on morriss.us …
I needed help with files on morriss.us Was unable to download files I had uploaded. Help came quick and was comprehensive.
March 30, 2026
Unprompted review
Reply from Melbourne IT
Heya! We are glad that our team provided a quick and helpful assistance. If you need further assistance, please don't hesitate to reach out!
James,
Customer Advocacy
Excellent support team
Excellent support team! The service is very secure and reliable. Highly recommended!
March 25, 2026
Unprompted review
Reply from Melbourne IT
Hi Cesar,
This is great to hear, thank you for this rating and highlighting our support team! We look forward to answering your questions again, please reach out to us anytime.
-Sam, Customer Advocacy
I as having issues with the DNS…
I as having issues with the DNS settings setting up my website with another provider. The support team were so helpful and always stepping in an sorting out for me. Much appreciated.
March 22, 2026
Unprompted review
Reply from Melbourne IT
Hi Miche! We’re glad our support team was able to assist you with the DNS setup. If you ever need anything else, please don’t hesitate to reach out,we’re always here to help!
James,
Customer Advocacy
Excellent Support Experience
I had a great experience with Melbourne IT support. Krishna assisted me in updating my domain nameservers and ensured everything was handled smoothly and efficiently.
He was patient, responsive, and clear in his communication, which made the process much easier for me, especially during a hosting migration.
Really appreciate the quick and helpful support. Thank you, Krishna!
March 20, 2026
Unprompted review
Reply from Melbourne IT
Hi Mahesh,
Thank you for the amazing feedback! We're glad to hear that you've had positive experience with Krishna's assistance on your DNS update and migration. If you need anything along the way, feel free to let us know, we're always here and happy to help.
-Dyane, Customer Advocacy
Quick to understand issue and quick to…
Quick to understand issue and quick to resolve
Thanks Simona Petrova
March 13, 2026
Unprompted review
Reply from Melbourne IT
Hi Alain,
Thank you for sharing your feedback! We're glad to hear that Simona did a great job assisting you with your concerns. If you need further help, we're always here and happy to assist.
-Dyane, Customer Advocacy
Highly professional and knowledgeable…
Highly professional and knowledgeable person. Very helpful.
March 9, 2026
Unprompted review
Reply from Melbourne IT
Hi there,
Thank you for the nice review! We're glad to hear that our support team was able to assist you on your concenrns. If you ever need help in the future, please don’t hesitate to reach out, we’re always here to help.
-Dyane, Customer Advocacy
Change Email and Web Service
We had to change our underlying email and web service as the old one was being phased out. I had concerns about moving emails from the old service (POP3) to the new one (IMAP) also with a change of email server. With the assistance of Support Agent Yoedhi, it was done without any fuss or errors.
February 11, 2026
Unprompted review
Reply from Melbourne IT
Hi Rod,
Thank you for sharing your experience with us. We understand that changes can feel uncertain, so we’re glad Yoedhi was able to guide you through the transition smoothly and without issues. We’ll be sure to pass along your appreciation to him. If you ever need assistance in the future, please don’t hesitate to reach out, we’re always here to help.
-Dyane, Customer Advocacy
I was having issues with our DNS and…
I was having issues with our DNS and not only did Gede fix the problem he literally manually updated our DNS for me when I got super confused. Thank you Gede SO MUCH I can't say how much I appreciate it!
February 1, 2026
Unprompted review
Reply from Melbourne IT
Hi Kara,
This is fantastic feedback! Thanks for this shoutout for Gede! Please don't hesitate to get in touch if you have any questions that we can answer or if we can assist with your services!
-Sam, Customer Advocacy
This was my second support chat with…
This was my second support chat with Melbourne IT technical support, given our migration from Telstra to our new service provider. As before, Adit was clear and precise in his actions and very diligent in resolving our issues.
January 29, 2026
Unprompted review
Reply from Melbourne IT
Hi Peter,
Thanks for this review! We appreciate you leaving these kind words for Adit. It is great to hear words like clear and precise. If there is anything else we can assist with, please don't hesitate to reach out anytime.
-Sam, Customer Advocacy
Reply from Melbourne IT
Hi Dirk,
Thanks for this review, it's great to see Adit highlighted with this feedback.
We are always here so please reach out to us anytime you need assistance with your services or account. All the best!
-Sam, Customer Advocacy
Great Service
Luzviminda Menchavez was fantastic in helping us upgrade our plan to better suit our business and answered all my questions.
January 12, 2026
Unprompted review
Reply from Melbourne IT
Hi Ali! We understand that business might change depending on your growth, we are glad that Luzviminda assisted you get the right plan for you. We are always here to help, please reach out anytime!
James,
Customer Advocacy
Excellent and prompt support
Clear, responsive support on a Microsoft 365 email deliverability issue, requiring me to coordinate between Melbourne IT and my web host. Alwin was helpful and precise enabling me to easily navigate my web host dashboard (as a tech neophyte). His promptness fully resolved the issue within the same day. This level of service quality fully justifies the fees I pay to Melbourne IT.
January 9, 2026
Unprompted review
Reply from Melbourne IT
Hi! Thank you for your kind words. We’re glad Alwin could guide you clearly and resolve the issue promptly, making the process smooth even with multiple parties involved. Your feedback is greatly appreciated. If you need further assistance, please reach out anytime!
James,
Customer Advocacy
The customer service is superb
The customer service is superb. I had email issues across multiple accounts, billing questions, and dashboard concerns. All of these were addressed immediately and within one day everything was resolved and is working beautifully.
January 4, 2026
Unprompted review
Reply from Melbourne IT
Hi ZWRDL,
Thank you so much for the great feedback! We’re glad to hear that we were able to get you back up and running again. If there’s ever anything else we can do to support you, please don’t hesitate to reach out!
-Sam, Customer Advocacy
Excellent Service
Aga from Melbourne IT provided prompt and excellent service; Resolved an issue fast; Communicated and followed up. Pleased by the service received.
December 20, 2025
Unprompted review
Reply from Melbourne IT
Hi Shree,
Thank you so much for the amazing feedback! We’re glad to hear that Aga was able to resolve your issue quickly and keep you informed along the way. We’re always here whenever you need us!
-Dyane, Customer Advocacy
Fast and thorough help with sorting my…
Fast and thorough help with sorting my domain name. Very grateful.
January 5, 2026
Unprompted review
Reply from Melbourne IT
Hi Manning,
Thanks for reviewing us and highlighting your interaction today! It's always great to hear our teammate has done a good job. If there is anything else we can assist with, please let us know anytime. All the best for 2026!
-Sam, Customer Advocacy
After 20 years....
After 20 years, I find their help desk... well... extremely helpful!
December 22, 2025
Unprompted review
Reply from Melbourne IT
Hi Simon,
This is nice very to hear, thank you for this rating and being with us for so long! We look forward to assisting you again, whenever you need us so please reach out to us anytime. Hope you have a good holiday period!
-Sam, Customer Advocacy
I have been connected to MIT since 2005.
That is when I set up my domain name. MIT people were always good at taking ownership of customer problems back then. And they are still good at it today. It doesn't matter what the problem is - all groups behave the same way. That attitude makes them committed to finding the answers as quickly as is _sensible_. They listen to everything you feel you need to say. THAT is a big plus for your own peace of mind. As far as I am concerned, they provide excellent service and are excellent value for money.
December 6, 2025
Unprompted review
Reply from Melbourne IT
Hi Robert,
Thank you so much for the 5-star rating and for your loyalty and trust in us! Your satisfaction is always our priority, and feedback like this motivates us to keep providing the best service we can.
You can always reach out anytime you need assistance, we’re here to help whenever you need us.
-Dyane, Customer Advocacy
A very professional and effective support.
It took me some time to find on my own the way to solve my requirement in my dashboard, however after I submitted my question in Melbourne IT support button, a clear and precise explanation was promptly received. A very professional and effective support.
December 5, 2025
Unprompted review
Reply from Melbourne IT
Alright! We are happy to know that you received the answer to your queries quickly. We are always here to help, please don't hesitate to reach out!
James,
Customer Advocacy
Follow up service…
A small hitch in my initial issue resolution was sorted effectively with minimal fuss. Job well done.
November 28, 2025
Unprompted review
Reply from Melbourne IT
Hi, Kent,
Thank you for sharing your feedback! We truly appreciate your kind words and we’re always here if you need anything else.
Mimi, Customer Advocacy
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