Had a Vendor that Payment did not go through. Other than pushing you off to thier Bot for a problem I knew the autmation could not solve without a real person. Brady looked into the solution and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called in needing assistance for bill pay for my QuickBooks desktop. Lulu was extremely professional, helpful and polite. While we were unable to accomplish what we needed on the call, Lulu followed... See more
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Sara V should get a raise. She replied with multiple emails and helped me understand the options for my Fast ACH payment. I got the run-around with Melio chat who said I had to contact Intuit. I calle... See more
Company replied
Company details
- Business to Business Service
- Accounting Software Company
- Alternative Financial Service
- Money Transfer Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.9
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They do not take fraud seriously
They do not take fraud seriously. Then they blame the customer for decurity breaches
November 13, 2025
Unprompted review
Reply from Melio
Hi Sheena,
Thank you for sharing your feedback with us. We understand how frustrating concerns around fraud and security can be. Your trust is important to us, and we never want any customer to feel unheard or blamed.
We’d really appreciate the chance to review what happened and offer any clarification or support we can. If you’re open to it, please reach out to us at reviews@melio.com, and a member of our team will look into your case promptly.
Best,
Team Melio
Answering my question with one answer that didn't contradict anything else
Answering my question
November 11, 2025
Unprompted review
Reply from Melio
Hi there, thank you for sharing your experience with us. We are pleased to hear that our team was able to provide a prompt response. Please don't hesitate to reach out if you have any other questions or concerns!
All the best, Team Melio
Neglected
I did not want to have to do this.. since things were going well all these years.
As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are extremely dissatisfied with the length of time this is taking and the resulting impact on our operations.
After writing a negative review on here and Google, the team then decided to support our needs after 2 weeks without a resolution.
November 6, 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for sharing your feedback with us. We understand how frustrating this situation must be.
Our team has been in communication with you and has informed you that we are still awaiting confirmation from an additional party involved in your case before we can proceed with the resolution process.
We want to assure you that your case has been escalated to the highest level of review, and our team will reach out as soon as we receive the necessary confirmation.
We apologize for any inconvenience or frustration this delay may have caused, and we truly appreciate your patience and understanding.
All the best,
Team Melio
Debbie was very helpful.
November 7, 2025
Unprompted review
Reply from Melio
Hi Maureen,
Thank you for taking the time to share your experience with us. We are happy to hear that Debbie was able to help you efficiently. If anything else comes up, please don't hesitate to reach out. We are here to help!
Best Regards, Team Melio
I found the agent that assisted me was…
I found the agent that assisted me was very pleasant and listened to my issue. She was able to assist me in correcting my problem.
i was not able to thank her as my phone's battery died at the end of the call.
November 7, 2025
Unprompted review
Reply from Melio
Hi Charles, thank you so much for sharing your feedback! We’re glad to hear our agent was able to resolve your issue and provide a positive experience. We’ll be sure to share your kind words with the team.
All the best, Team Melio
Bradys was quite helpful in resolving…
Bradys was quite helpful in resolving my issue
November 6, 2025
Unprompted review
Reply from Melio
Hi Rod, thanks for taking the time to share your experience with us! We're happy to know that Brady's was able to help resolve your issue. Please don't hesitate to reach out if you have any questions or concerns.
All the best, Team Melio
Debbie was quick and helpful!
November 6, 2025
Unprompted review
Reply from Melio
Hi Ciera, we are happy to hear that you had a great experience! If anything else comes up, please don't hesitate to reach out.
All the best, Team Melio
Melio Experience
First time using and my client paid three invoices at the same time. The two smaller payments were deposited within 24 hours, but Melio held the larger one for a week, and getting any information from support was impossible. 8 days after the payment was made, they marked the third payment as failed and refused to give me any information as to why, so a week later I had to go back to my client and look like a complete fool trying to figure out what happened with the payment. Complete garbage service.
October 31, 2025
Unprompted review
Reply from Melio
Hi Jeff,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We’d like the opportunity to make this right and look into what happened with your payment. Please reach out to us at reviews@melio.com so our team can assist you directly and work toward a resolution.
Best,
Team Melio
Avoid Melio at all costs especially if…
Avoid Melio at all costs especially if you are a small business! I contacted them with concerns over my account bc I was receiving income for the first time. The past five or so years I only used them to send money. After receiving my very first payment and having talked to and exchanging personal emails with a rep, the funds cleared. The very next morning they cancelled my account, reversed the funds sending me negative on my clients project. And a week has passed and not a single reply from melio, the rep or customer service! THEY ARE NOT SAFE FOR TOUR BUSINESS AT ALL! BEWARE! AVOID AVOID AVOID!!!
October 28, 2025
Unprompted review
Reply from Melio
Hi Aaron,
We’re truly sorry to hear about this experience and understand how upsetting and disruptive it must have been, especially when it impacted your client project. This isn’t the experience we want anyone to have.
We’d really appreciate the chance to look into what happened and make things right. If you’re open to giving us another opportunity, please reach out to us at reviews@melio.com so our team can assist you directly.
Best,
Team Melio
Debbie H is awesome
Debbie H was super quick and solved my problem while giving me the tools to take care of it myself next time.
October 30, 2025
Unprompted review
Reply from Melio
Hi there,
Thank you for sharing your experience! We’re so happy to hear that Debbie was able to resolve your issue quickly and provide the tools to set you up for success on your own moving forward.
We’ll be sure to share your feedback with Debbie and the team!
All the best,
Team Melio
Payment delays & Poor Customer Service
Melio has held my funds for an extended period of time without clear reason or timeline for release. Additionally, I opted for an expedited payment and still have not received it. Support has been horrible. I have been given false information, and they have failed to respond effectively to my requests to gain access to my funds, which has still not been resolved. Additionally, escalation of my case has been inconsistent, contradictory, and unresponsive.
My overall experience with Melio has been terrible. They have been reported numerous times to the Better Business Bureau for their poor service and withholding of funds for unknown reasons, among other issues causing significant financial problems.
Melio is an untrustworthy company with poor communication and support. I have reported Melio to the Better Business Bureau, and I will not be using their services again nor will I recommended their services to anyone.
October 24, 2025
Unprompted review
Reply from Melio
Hi Kari,
Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve experienced and understand how important clear communication and timely access to funds are for your business. We’d appreciate the opportunity to review your situation and provide any clarification or assistance we can.
If you’re open to it, please reach out to us at reviews@melio.com, and a member of our team will look into your case. We value your feedback and the chance to assist further.
Best,
Team Melio
Fantastic Addition to my Bookkeeping Firm!
Melio.com has been a fantastic addition to my bookkeeping firm’s toolkit. Its simple, user-friendly platform makes paying vendors and managing bills incredibly efficient, saving me and my clients valuable time every month. I love how Melio streamlines payments, offers flexible options, and syncs directly with QuickBooks Online for effortless recordkeeping. The added security and transparency give both me and my clients peace of mind. For any business owner looking to simplify accounts payable and stay organized, Melio is an outstanding solution I highly recommend.
October 26, 2025
Unprompted review
Reply from Melio
Hi Brian,
Thank you for your kind words! We're delighted that Melio has become a valuable part of your bookkeeping toolkit. It’s great to hear that our platform’s simplicity, security, and QuickBooks integration help you and your clients save time and stay organized. We truly appreciate your feedback!
Warm regards,
Team Melio
Answered questions quickly and got it…
Answered questions quickly and got it done quickly!
October 23, 2025
Unprompted review
Reply from Melio
Hi Morgan,
Thank you for your kind feedback! We're delighted to hear that your questions were answered promptly and everything was completed efficiently.
Best,
Team Melio
Reply from Melio
Hi Karen,
We truly appreciate your feedback! It’s wonderful to know that our team’s prompt service and solutions met your expectations. Thank you for choosing Melio!
Warm regards,
Team Melio
Chris turned it around
Was very frustrated and previous agent hung up on me on the chat, but Chris was very helpful and came up with some good ideas to resolve the situation.
October 22, 2025
Unprompted review
Reply from Melio
Hi Craig,
Thank you for sharing your experience. We sincerely apologize for the frustration you faced earlier. Please note that our agents are unable to close chats prematurely. Occasional connection issues can cause a session to time out or appear unresponsive. We’re pleased that Chris was able to turn things around and provide helpful solutions. We’ll make sure your feedback is shared with our team to keep improving.
Warmly,
Team Melio
Thanks for the warning of fraudulent company
Thanks for the reviews.
Be sure to verify companies like this who defraud customers and hold onto deposits with their anonymous mall cops and little men in black or probably algorithms as the justification to shutting accounts and running off with money for an indefinite period. Many of them are recruited from retail on minimum wage. Like parking inspectors, most would be unemployable, they have found a niche, a sheltered workshop, in banks with absentee management who don't give a damn and shelter behind a thick wall of automated bots and flunkies.
More bad CEO hiding behind fake, glitzy adverting and lies.
I've found WISE to be good and so is Chase (after you go through a raging hassle for corporate accounts), but they do actually work and don't randomly kill accounts.
October 21, 2025
Unprompted review
Reply from Melio
Hi Greta,
Thank you for sharing your feedback. We’re truly sorry to hear about your negative experience and understand how frustrating this situation must feel. This isn’t the experience we want for our customers, and we’d really appreciate the opportunity to look into what happened and make things right. If you’re open to it, please reach out to us at reviews@melio.com so our team can assist you directly.
We value your feedback and hope to restore your confidence in us.
Best,
Team Melio
Debbie was quick to respond and helped…
Debbie was quick to respond and helped me out! I appreciate the quick support and my issue was resolved.
October 21, 2025
Unprompted review
Reply from Melio
Hi Rebecca,
Thanks for sharing your feedback! We're happy to hear that Debbie was able to assist you quickly and get your issue resolved!
Please don't hesitate to reach out if you need anything else.
All the best, Team Melio
Charged for a $25k payment that my vendor never received!
I sent a $25k payment to a contractor to start work on an investment property. The payment was supposed to be received the same day, but the next morning the contractor had still not received payment. When I went to login to my Melio account, I was notified that my account was suspended and I couldn't get access to check the transaction. One week later I'm writing this review and the payment has still not been received and I have a $25K charge. The worst part is no one from customer service has responded to any of my requests. I'm mainly writing this in hopes someone will respond to help resolve the issue.
October 14, 2025
Unprompted review
Reply from Melio
Hi Justin,
We’re really sorry to hear about your experience, we understand how frustrating this must be.
We’d really like the chance to look into this and help get it resolved. When you have a moment, please reach out to us directly at reviews@melio.com.
Best regards,
The Melio Team
Debbie was patient and understanding…
Debbie was patient and understanding and most importantly got my issue resolved quickly
October 17, 2025
Unprompted review
Reply from Melio
Hi Sonya,
Thank you for your kind words! We’re thrilled to hear that Debbie was able to resolve your issue quickly and provide such patient, understanding support.
We’ll be sure to share your feedback with the team!
All the best,
Team Melio
Bradys supported me with exactly the…
Bradys supported me with exactly the information I needed. The attitude was friendly and helpful. I am very grateful.
October 17, 2025
Unprompted review
Reply from Melio
Hi Art,
Thank you for your wonderful feedback! We're so glad to hear that Brady was able to provide exactly the support you needed with a friendly and helpful attitude. We’ll be sure to pass along your kind words!
We truly appreciate you taking the time to share your experience, and we're here whenever you need us!
Best,
Team Melio
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