Mellerware Reviews 

9,850
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

My order was not delivered over weeks. Then the parcel got lost and they promised a refund. Now after 3 weeks of the refund promise I still did not receive the refund. Its now middle of September, th... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service at every junction. Super helpful customer service staff helped when I mistakenly ordered two units. Sorted a return and sent new units to the correct spec within days. Would... See more

Company replied

Rated 5 out of 5 stars

I bought a Brizy fan months ago and was so satisfied I bought another 3 ! Theyre extremely well designed and perfectly engineered. Stylish, totally silent in all modes, and really efficient s... See more

Company replied

Rated 5 out of 5 stars

Its a second kitchen electric item i bought from that brand and both are super strong. Wery well made details. the airfry look modern and works fast , super good. easy to clean, easy to use. Other... See more

Company replied

Company details

  1. Appliance Store
  2. also in
  3. Fitness Equipment Store
  4. Vacuum Cleaner Store

Written by the company

En Mellerware combinamos tecnología y diseño para hacer tu día a día más fácil, ofreciendo siempre la mejor calidad en cada producto. Master your home life es nuestra invitación a disfrutar de tu hogar al máximo: cocinando, relajándote con la temperatura ideal, cuidando de tus mascotas o entrenando sin salir de casa.


Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.1

All reviews

(9,850)

2,399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Slow customer service responses and…

Slow customer service responses and refund processing time. Product is good

July 25, 2024
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Reply from Mellerware

Maurits, estamos muy felices de escuchar que has tenido una grata experiencia con nosotros!
Todo nuestro equipo trabaja muy duro para mantener a nuestros clientes contentos, pero sólo podemos hacerlo gracias a clientes increíbles como tú.
Gracias de nuevo, y esperamos volver a verte pronto.

Rated 5 out of 5 stars

Absolutely superb fan.

I bought a Brizy fan months ago and was so satisfied I bought another 3 !
Theyre extremely well designed and perfectly engineered. Stylish, totally silent in all modes, and really efficient shifting a lot of air.

These fans are probably the best value around. I recommend them highly.

Delivery was within the scheduled timeframe and well packaged.

July 18, 2024
Unprompted review
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Reply from Mellerware

Muchas gracias David!
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!

Rated 2 out of 5 stars

you get what you pay

Cheap but poor quality

February 26, 2024
Unprompted review
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Reply from Mellerware

_Hola Álvaro,_
_Gracias por haber dejado tu comentario. _
_Nos esforzamos mucho por lograr que cada experiencia del cliente sea disfrutable y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas en esta oportunidad._

_Nos encantaría resolver esto lo antes posible y encontrar una solución que funcione para ti. _
_Por favor, envíanos un mensaje mediante el formulario que encontrarás en nuestra página web: _ _https://mellerware.com/pages/atencion-al-cliente_ _indicando que nos has dejado una reseña de 1* en TrustPilot en relación con la incidencia._


_¡Nos encantaría continuar esta conversación!_

Rated 5 out of 5 stars

I love my air fryer

I love my air fryer. It works really well.

January 29, 2024
Mellerware logo

Reply from Mellerware

Muchas gracias!
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!

Rated 5 out of 5 stars

Amazing fans.

Amazing fans.. Strong, work perfect, nice solid design

January 29, 2024
Mellerware logo

Reply from Mellerware

Muchas gracias!
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Products are good quality. Will use this company again.

November 6, 2023
Unprompted review
Mellerware logo

Reply from Mellerware

Muchas gracias rosemarie!
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!

Rated 5 out of 5 stars

Handy's arrived in Holland in time.

Mellerware sent 4 Handy vacuum cleaners for me to Holland which went well. The Handy's though arrived in 3 different shipments but reasonable in time. The Handy's function very well with 120 watt and werd at a sharp price.

September 27, 2023
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Reply from Mellerware

Muchas gracias Hendrik!
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY !

DO NOT BUY FROM THIS COMPANY !! i purchased matching yellow toaster and kettle for my second home in spain. within a month the toaster broke and it was replaced... then the kettle broke - (bearing in mind i only use these occasionally whist in Spain !!) i had to take it miles away to be repaired. Then when i went to collect it they had replaced my YELLOW kettle with a RED one !! i have since asked for help several times and they are not willing to swap it or 'assist me any further' and have now not replied to me any more!! because they said i am no longer in 'Spanish territory' what an absolute joke! i was in fact in Spain (where i purchased it from) and they assumed because i was using my 'co.uk' email account i was in the UK ! however i have no idea why they would not deal with a customer anyway even if i was on the moon - it makes absolutely NO SENSE! I am offended and feel this is a RACIST issue . I am now left with a red kettle and yellow toaster and had the cost of my fuel and time to drop my kettle for repair- where it magically transformed colour whilst in their possession ! lets not forget the obvious very poor quality of both these items! yes they look very nice- but clearly very poor quality with absolutely appalling racist customer service. PLEASE KEEP SCROLLING AND FIND ANOTHER BRAND

August 10, 2023
Unprompted review
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Reply from Mellerware

paul,
Gracias por haber dejado tu comentario.

Nos esforzamos mucho por lograr que cada experiencia del cliente sea excelente, y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas en esta oportunidad.

Espero que puedas observar en nuestras otras reseñas que lo sucedido es una excepción y no representa nuestros altos estándares de calidad.

Esto nos motiva a revisar lo ocurrido y a tomar medidas para evitar que se repita.

Gracias de nuevo, y esperamos volver a verte pronto.

Rated 5 out of 5 stars

Blended

Happy with my purchase also not expensive for a good quality blender. Already using, I hope it will go along for many years.

July 30, 2023
Mellerware logo

Reply from Mellerware

Muchas gracias
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!

Rated 5 out of 5 stars

Good service

A problem was quickly identified and resolved promptly too. The replacement was sent immediately with tracking. A good experience all round.

July 24, 2023
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Reply from Mellerware

Muchas gracias Whatcanibe!
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!

Rated 5 out of 5 stars

Everything perfect

Everything perfect! Delivery was very fast!

May 4, 2023
Mellerware logo

Reply from Mellerware

Muchas gracias Hans!
Nos alegra el día saber que te hemos podido proporcionar un servicio de 5 estrellas!

Rated 1 out of 5 stars

Warning: Faulty products.

Warning: This company is selling faulty items live on their site that have product issues.

I had ordered a raditor from amazon whereby the product was faulty. I spoke with them over whatsapp and they explained it could be the other supplier.

However, then after speaking with them, I ordered it and the same faulty problem appeared. They then ignored my whatsapps for a week after 4 attempts to contact and followed with an email just telilng me to return.

February 2, 2023
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Reply from Mellerware

_Hola Seth,_
_Gracias por haber dejado tu comentario. _
_Nos esforzamos mucho por lograr que cada experiencia del cliente sea disfrutable y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas en esta oportunidad. _

_Nos encantaría resolver esto lo antes posible, encontrar una solución que funcione para ti y así poder continuar mejorando._
_Por favor, envíanos un mensaje mediante el formulario que encontrarás en nuestra página web: _ _https://mellerware.com/pages/atencion-al-cliente_
_Indícanos del mismo modo, que has dejado una reseña en TrustPilot._


_¡Nos encantaría continuar esta conversación!_

Rated 5 out of 5 stars

Its a second Kitchen electric item i…

Its a second kitchen electric item i bought from that brand and both are super strong. Wery well made details. the airfry look modern and works fast , super good. easy to clean, easy to use.
Other item is a blender and its super strong too.
I recomending it to anybody.

January 16, 2023
Mellerware logo

Reply from Mellerware

Thank you very much Chelsea!
It makes us happy to know that we have been able to provide you with a 5-star service!

Rated 5 out of 5 stars

Bought an airfryer

Bought an airfryer, the item was shipped fast and got everything needed. Item is good quality. Will order again!

January 12, 2023
Mellerware logo

Reply from Mellerware

Thank you very much Chelsea!
It makes us happy to know that we have been able to provide you with a 5-star service!

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