memberplanet Reviews 3

I have used Memberplanet as a admin for many years with a few different organizations. Not by my choice. This company does not update their system to fix bugs and in fact recently removed a critical upload function because they claimed to have an issue. This has created much more work to add new members to our database. We are working to find a new platform for our organization due to Memberplanet’s poor design and even worse customer service. Look elsewhere for your membership management platform!

My class signed up for members planet to make it easier and more efficient for our classmates to make payment for an upcoming reunion. We input all the class information and was ready to begin accepting payment. After a little bit of debate by some class members, we decided to make an initial trial with payment. I am a professional accountant by trade and was assigned the task of being the main signing on the account. I was also assign the task of keep up with all necessary information to keep the account running. When we made the initial trial payment, monies were available for transfer because of their "so call security protocol". After submission of necessary paperwork and my driver license information. Monies still weren't available for transfer. I had to get note from the Principal, The bank, to say I was authorized. After submitting my driver license , voided check and copier of the signature card from the bank. After 3 weeks of going back and forth with information never once was it communicated, from their end of the problems. It was always me emailing them. Even to the extend of a survey was sent for me to fill out. The problem was still not resolve. I would not recommend this for any nonprofit or profit company. Pay the funds for a more reputable software. Don't give them the knowledge of email addresses either

I want to like memberplanet.com. As a organization member management portal or platform, it has a lot of potential.

It's presented and laid our pretty nice. The tools are generally pretty easy to figure out and use with a couple of exceptions.

However, they are working in many cases with professionals who are used to having access to tools and resources associated with databases and membership controls that for some inexplicable reason, memberplanet.com refuses to provide to group administrators.

Ranging from the absurdly simple such as not having an option on a member's profile to leave or quit their memberplanet account (they make you e-mail their support team instead) to more common issues such as not being able to select multiple records for editing in the member database. They make you edit/remove, add, etc... one record at a time.

Even libreoffice and MS Office database apps are more functional than that.

I'm not sure if it's laziness in writing the code to make those resources available or some secret proprietary excuse, but it is extremely annoying and unprofessional to unnecessarily hinder your paying customers this way.

Another example is PayPal integration into their system. They offer it as a built in option/suggestion, but if you opt to use PayPal for processing, their system is not fully integrated with PayPal. They ignore seemingly commonsense functionality such as including billing descriptions in the automated invoices they send via Paypal to claim their percentage of the dues and charges your members pay for.

This wreaks havoc with attentive treasurers and accountants who insist on knowing what they are being billed for.

Their support staff is attentive, hospitable and helpful as much as they can be. However, they are hindered also in addressing issues as mentioned because they are administrative decisions that they can only try to placate irate end users about when they call wanting to know why they must edit 100 records one at a time.

If MemberPlanet would stop treating paying clients as children, they might find they get more business and retain more. As it is, even our group is considering closing our account and moving to another provider.

Having said that, I want to like them more and stay if only...