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Menopause Care Reviews 

357
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that medical professionals listen carefully, provide unhurried and thorough consultations, and offer genuinely personalized advice that makes them feel truly supported during a challenging life stage. Consumers consistently appreciate the efficient booking process, the ease of arranging appointments, and the compassionate communication received from the helpful patient care team. However, some people mentioned that certain medication options had unexpected limitations or caused uncomfortable side effects during their treatment journey. A few reviewers noted restrictions regarding prescription plans or found that specific medical options did not fully match their dietary or personal requirements.

What people talk about most

Staff

Customers shared immense satisfaction with the staff, frequently highlighting that practitioners listened... See more

Service

People report high satisfaction with the service, highlighting that appointments are never rushed and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that online appointments are easy to... See more

User experience

Clients share positive opinions on user experience, highlighting how everything is easily laid out from... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences with treatments vary greatly. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant service that menopause care offer. The time for the appointment is brilliant as your story is listened to, and then a plan laid out (with back ups of things don’t quite go to plan!). Wor... See more

Company replied

Rated 5 out of 5 stars

Finally a doctor who listened, validated and even diagnosed other issues I'd been having for years. Not rushed, not trying to get extra money. If you're considering using Menopause Care I would defini... See more

Company replied

Rated 5 out of 5 stars

After an initial assessment I scheduled an appointment with one of the doctor specialists. I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and... See more

Company replied

Rated 5 out of 5 stars

I could be more please with my appointment with Dr Nightingale. This was the best decision I’ve ever made concerning my health. Dr Nightingale Listened very carefully and also taught me a lot. I am so... See more


Company details

  1. Women's Health Clinic
  2. also in
  3. Doctor
  4. Local Medical Service
  5. Medical Center
  6. Medical Group
  7. Wellness Center

Written by the company

Founded by Dr Naomi Potter, co-author of award winning 'Menopausing' with Davina McCall. We are a team of Menopause Specialist Doctors passionate about providing evidence based, holistic perimenopause, PMS, weight management and menopause care. We see patients via both online appointments and we have a face to face in clinic in London locations, plus Sheffield, Glasgow, Colchester, Wilmslow and Durham. All our doctors are British Menopause Society registered. In addition to their expertise in treating menopause. In addition they have special interest in Histamine, POI, PMS, PMDD, Anxiety, Migraine, Breast cancer, Thyroid disease, nutrition, lifestyle, weight loss including GLP1 medication (Mounjaro, Wegovy Ozempic) all in relation to hormone changes. We use body identical hormone therapy as recommended as gold standard therapy by the British Menopause Society. We are CQC registered so you can be reassured we are practicing according to guidelines for safety and efficacy. You can be seen in the comfort of your own home without the need for a referral. After your consultation you can expect a prescription to be couriered to you at home and we then provide ongoing care as much as you require. We also offer allied serviced in the form of a dietitian, nutritionist CBT , hypnotherapy and sleep therapy. Please visit our website for more information as well as a free comprehensive guide to menopause.


Contact info

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Women's Health Clinic

Menopause, Perimenopause, PMS, Histamine, Weight Loss Injections

4.8

Excellent

TrustScore 5 out of 5

357 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(357)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional menopause care

Engaged, informed and active listening specialist menopause care doctors. I had a brilliant first appointment and my doctor really listened to all my symptoms and struggles and offered compassion, deep understanding and we laughed it off how rubbish it can feel!
She also asked me “what do you think might help you?” which was very empowering and it felt like a joint decision together on my care. I would 100% recommend menopause care and their doctors - just brilliant.

October 31, 2025
Rated 5 out of 5 stars

A very professional service

A very professional and knowledgable service. Alison is very friendly, helpful and informative.
I feel really valued and heard, whether this is talking in-person at my virtual appointments or when I ask questions / book appointments by email. The responses are always prompt, which is a significant positive aspect - just knowing you’re not going to be waiting around long for replies.

October 21, 2025
Rated 5 out of 5 stars

I don’t feel so alone anymore!

Overjoyed with the service I’ve received so far after being pooh-poohed by the NHS. I have spoken to both Dr Alice Oldroyd and Jane James, a menopause mentor. Both have offered compassion, bespoke care and have truly listened to me. I definitely recommend the All In One Care Plan so you can reap the benefits of speaking to Jane! - she is so helpful & offers true insight and empathy, which has been super valuable to me as somebody who doesn’t know many people personally going through the same thing. All in all, a wonderful provider.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great communication. Easy to book consultation and blood tests at a date and time that was convenient for me. Honest, kind and empathetic consultation with a doctor who was friendly, professional and knowledgeable. Really felt listened to. Medication arrived seamlessly.

October 15, 2025
Rated 5 out of 5 stars

A knowledgeable and informative service

Received a lovely reassuring email from one of the doctors, within 24 hours of sending my email. I have had a really terrible time over the last 3 weeks with fluctuating hormones and horrible symptoms.

October 22, 2025
Rated 5 out of 5 stars

Excellent menopause care

Excellent menopause care — the consultation was thorough, informative, and genuinely supportive. Dr Molly Anderson was easy to talk to, explained everything clearly, and really listened. I felt completely understood and cared for. I’ve already recommended this service to other women going through the same stage.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Very impressed with my consultation with Dr Kate Lethaby. A warm, knowledgeable and supportive Dr who really listened to my previous poor absorption, as well as the annoying symptoms which remain.

It was the first time anyone has asked me what I hoped to gain from the appointment, and I could tell that she had a genuinely passion to support women. I’ve been under three clinics since my symptoms became challenging and this is by far the best!

I received an individual plan for my new HRT routine, with clear instructions for dose, and a referral to a women’s health physio, I felt able to be really honest and open, which is reassuring, and I am so pleased that I am being supported and looked after so well; thank you!

October 21, 2025
Unprompted review
Rated 2 out of 5 stars

The pitfalls of private healthcare

After having a disappointing conversation with my GP who is very clearly anti HRT I decided I would look further into available options and came across Menopause care. I carefully chose my clinician based on their area of expertise and my most troubling symptoms.
My consultation was a breath of fresh air. I am a health care professional so have some knowledge ( menopause is not my area of expertise) and felt listened to and understood.
I started my treatment full of hope but also aware that things might not be straightforward.
After 4 weeks of troubling headaches I had a migraine event. This left me laid in a dark room not able to work on the Monday. I messaged the clinic and explained the situation on the Tuesday . By the Friday I had heard nothing. That day I woke up after a restless night and burst into tears, no obvious reason for this other than hormonal chaos. I had a strong feeling that I disliked my lovely husband and when he saw me that morning and asked what was wrong and what he could do I told him as lovely as he is I’d really quite like to get rid of him. Thankfully he saw the funny side. I knew my thoughts were totally irrational and then for a fleeting moment actually wondered if it would be better if I jumped off a bridge and left him in peace. I voiced this out loud and again thankfully he said all the right things and asked me calmly what I thought I might do. We agreed it was at that point safer for me to stop the HRT. The following Tuesday I received a message from the clinic in response to my e mail about the migraine event and was advised to consider increasing the oestrogen. I replied explaining the worrying events of the Friday and explained that I stopped the HRT. It was suggested this was progesterone intolerance and to see how I got on and get in touch if I wanted to discuss other options.
I am writing this review 2 months down the line as l really wanted to be balanced on how I addressed this. As I am typing my husband has walked in and asked me what I am doing. I explained I am writing a review as I actually feel more broken than when I started as I really don’t know where to turn now and how to try and feel half way human again. He’s summed it beautifully ( I am so lucky and grateful to have such wonderful support) saying he senses my struggles are now greater because I had hope before but after waiting a week for support when I felt so ill and scarily unbalanced I am now apprehensive about seeking any further help.
I don’t write this review lightly but feel it important that clients are aware of the pitfalls of private care.

October 23, 2025
Menopause Care logo

Reply from Menopause Care

Dear Claire
Thank you for taking the time to share your experience. We are pleased to hear that your initial consultation was positive and that you felt listened to and understood. However, we are very sorry to learn about the difficulties you have experienced since then and that our follow-up communication didn’t meet your expectations.
Your feedback is important to us and will help us continue improving the service we provide to all our patients. We always aim to respond within 48 business hours to ensure a timely response, and will certainly review what happened this time.
We will reach out directly via email and would love to be able to talk this through further so that we can discuss your experience in more detail and hopefully be able to provide the support you need and give you back some hope which you deserve.
Warmest wishes,

Menopause Care Team.

Rated 5 out of 5 stars

Helpful and thorough

Great service. Attentive and helpful doctor. Very professional and thorough. Highly recommend if you wish to dig deeper or if you are worried about anything hormone related. Women deserve the best case and that is what you will get here. Thank you.

September 12, 2025
Rated 5 out of 5 stars

Jane was a breath of fresh air

Chating with Jane was a breath of fresh air. What an amazing free addition to my Care package from Menopause Care!
Being on holiday for the first time since starting my HRT and with my perimenopause symptoms playing up, i was unsure if I was taking my HRT correctly, and I needed to chat to a friendly ear. I made an appointment with Jane. Gosh, what a fantastic person!!!
She listened, made me laugh, reassured me, gave some great tips and advice on my medication and made me feel like a friend holding my hand. Exactly what I needed at that time. I felt so privileged to be with Menopause Care and to have access to someone as fantastic as Jane to be able to talk to. All my friends and family have had a very smooth transition through their perimenopause and don't really understand. I will be booking another appointment to speak to Jane....she makes me feel less alone in this journey xx

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience . Highly recommend them.

It was wonderful to seek sound professional advice with warmth and compassion. It has been an emotional and rather challenging phase of life and I am very happy that I came to meet Dr. Eloise Elphinstone at the clinic.
She heard me out and carefully worked out a treatment plan , offering thoughtful suggestions and options, enabling me to be actively involved whilst feeling safe and supported. Thank you Doctor and the entire team at Menopause Care.

September 25, 2025
Rated 1 out of 5 stars

The poor organisation is staggering

The poor organisation is staggering. I paid close to £400 for my prescription and they delivered it to a different address from my previous prescription. Because of the problem with this service I engaged 3weeks prior as I am travelling. Now I face having no HRT during a long trip. Be willing to micro manage these people at your own huge expense.

October 1, 2025
Unprompted review
Menopause Care logo

Reply from Menopause Care

Dear Jacqui,
We’re truly sorry to hear how stressful this experience has felt, that’s never what we want for anyone in our care. Our team worked hard to help navigate your prescription options, decision and delivery, and we’re sorry that things didn’t go as smoothly as either of us would have hoped.

After reviewing everything carefully, it seems there may have been some understandable confusion around the address details and timing of your prescription choice, which we did our best to resolve promptly once confirmed. The total you spent covered both your consultations and medication.

We completely appreciate how upsetting it must be when plans don’t line up, especially before travel. We’ve already arranged a replacement prescription to help minimise any disruption, and we’ll also reach out to you directly to make sure everything is clear and resolved.

Warmest wishes,
The Menopause Care Team

Rated 5 out of 5 stars

Mentoring Session with Jane…

Earlier this week I had a mentoring session with Jane, she is a ray of sunshine, support and care, all in one! The mentoring sessions are a great service to have access to with Menopause Care. I really felt at ease and understood. I appreciated Jane listening to my concerns, it was like talking with a friend. I came away from the session feeling so much better, so a big thank you to Jane.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I am so pleased I made that initial phone call to menopause care earlier this year, everyone I have spoken to has been professional and caring. The Dr is so understanding and reassuring. I haven’t got lots of money, but for me the service so far has been worth every penny.

September 17, 2025
Unprompted review

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