Mentalabs Reviews 1,514

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,298 reviews, reviewers had a great experience with this company. Customers generally find the user experience to be positive, highlighting the engaging and well-organized questions that prompt self-reflection. Many appreciate the ease of navigating and completing the assessments, describing the process as painless and not overwhelming. The questions are often seen as detailed, insightful, and highly relatable, providing a nuanced perspective. However, some people were dissatisfied with the pricing and payment structure. Many reviewers found the pricing model unclear, expecting a free or one-time payment for results, and were surprised by the subscription model and its cost. There were concerns about the clarity of pricing information and additional charges, which caused frustration.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the quizzes are engaging,... See more

Price

Customers had negative experiences with price, primarily due to misleading charges. Many reviewers reported... See more

Payment

Consumers find payment to be a source of frustration and confusion. Many reviewers report being charged for... See more

Subscription

People report negative experiences with subscription. Many customers express frustration and dissatisfaction,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express frustration with misleading... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just thought it was something I would not necessarily thought I would do but it was interesting

Rated 4 out of 5 stars

Having taken the test many years ago I wanted to see the changes in my personality over the years. I had to think really hard to answer the questions honestly - I could feel the changes as I answered... See more



Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

it's okay

i like how the questions seem to fit what I am going through, as well as my whole experience in the past.
you do have to pay like $2.00 to get your results though

May 20, 2026
Unprompted review
Rated 4 out of 5 stars

Great

Great! I enjoyed the test and compared with my coworkers

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Dangerous Scam

They propose test results at 1.50$. When you agree they automatically subscribe you to a 50$ useless service which will charge you (without any further authorization) 24 hours later. In my case it even tried again 48 hours later, with a different name. I had to cancel my card and the bank said it couldn’t reimburse it because the payment went through Apple Pay. Apple Pay doesn’t reimburse you either because they say it’s the bank’s issue.

But where it gets funny is their customer service. They blatantly said “you’re a sucker, back off, we won’t ever give you your money back”. They don’t exactly put it in those terms, but they write you an emails illustrating the loopholes through which they were able to scam you. So, as the service they market? Not even shit, as they’re injurious. As a scam operation - 5 little shits -.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam subscription trap

Scam subscription trap. Advertised a one-off ADHD test for 2 EUR. Hidden in the fine print was a 49 EUR subscription that charged my card days later out of the blue. When caught, customer support ('Julia') sent automated emails claiming the subscription terms were in the 'Welcome email'—but the Welcome email contains absolutely zero mention of fees or renewals. They are now quoting consumer law to deny a refund for a service I never consented to. Avoid at all costs. Disputing through my bank.

May 14, 2026
Unprompted review

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