Mentel Reviews 12

TrustScore 4 out of 5

3.8

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Company details

  1. Business Services

Information provided by various external sources

Proven Web Developers Available Immediately Guaranteed by a North American Company that’s been Enhancing Peace of Mind since 2005.


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3.8

Great

TrustScore 4 out of 5

12 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Very poor communication

Very poor communication. Went way over budget on one task without letting us know. They didn't do any testing which resulted in more hours fixing many small issues and glitches. Did not follow discussed mockup. Gave us a 3-week timeframe and it ended up taking 3 months without anyone providing a new timeframe or even acknowledging they were way past the deadline. Delivered an unfinished product and was rude during the entire process. The project ended without a word from them, we are now using a different developer to finish the job.

October 29, 2018
Unprompted review
Mentel logo

Reply from Mentel

As one of the owners, I’m grateful for the opportunity to reply to your negative review. The Original estimate was for 131 hours. The project ended up taking us 183 hours. We were very clear that 131 hours was an estimate that did not provide for unknowns and any additional items added by your team. We also spent 2 entire days struggling with your hosting company which is another unknown and we did it professionally. Your team’s rudeness and our inability to please you caused every member of my team plenty of stress but to their credit, they stayed the course and remained professional. Our system allows you the ability to approve hours spent before making your payments and all hours of your project were approved by your team and all payments were made. I honestly don’t see the need to write such a negative review about hours on a project that you approved.

Tony Capozzi, Co-Founder

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Rated 5 out of 5 stars

Your generous commitment

To Raphael, Tony and the terrific team at Simply PHP,
You have been a generous supporter of our vision to help kids in need.
With many thanks and much appreciation of your commitment.
Cheers
Moshe
The Hammer Band

August 24, 2018
Unprompted review
Rated 5 out of 5 stars

The ideal partner when you want to increase your production capacity

A friend of mine put me in touch with Mentel recently. It then took only a few emails and telephone exchanges to make sure that my correspondent understood exactly what I was looking for, even if my needs were very specific. Since then, I have had the opportunity to regularly appreciate the professionalism and availability of each member of the team with whom I have worked. For me, Mentel is an ideal partner when it comes to increasing the production capacity of a developer team in the short or medium term. I would definitely recommend it.

October 3, 2017
Unprompted review
Rated 5 out of 5 stars

Mentel designed and developed two excellent websites for us

The Mentel development team has re-designed, developed, tested, and implemented our two B2B websites, Horseproperties.net and USAWaterviews.com. Their skilled designer and programming staffs far exceeded our previous developers in all areas: communications, code quality, integration testing, implementation, and the support.

October 2, 2017
Unprompted review
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Rated 5 out of 5 stars

As a new client on a tight timeline...

As a new client on a tight timeline and a tighter budget, we came to Mentel with an existing codebase that requires ongoing customization for our association’s specific needs.

We were quickly impressed by the know-how, responsiveness and dependability of the developers and project manager assigned to us. Not only that, but one of the company’s partners repeatedly took the time to meet with us to understand both our business and technical requirements in order to ensure the long-term continuity of our relationship.

Not only have we been pleased by the results of the Mentel team, our users and partner association have also commented on the quality of their work and professional outlook. We consider ourselves fortunate to have discovered their services and are confidently moving forward with them for our custom web development needs in the future!

Donald Stone
Technology Coordinator
NWAIS

September 29, 2017
Unprompted review
Rated 5 out of 5 stars

Crazy Canuck Events (Mud Hero) has been …

Crazy Canuck Events (Mud Hero) has been a client of Mentel's for a few years now, where they picked up the pieces of a web site development project from someone else, and helped push our site to completion.

Since then, Mentel has been an excellent partner for Mud Hero, and helping us many times over in getting projects done in a timely fashion for a reasonable price.

They even do 'client research' by attending our Mud Hero Montreal event every year and using it as a team building activity for their team!

We couldn't be happier to be partnered with Mentel - and we see our partnership continuing for many years to come.

September 28, 2017
Unprompted review
Rated 5 out of 5 stars

MENTEL'S TEAM IS FANTASTIC

Whenever a need has arisen, whether for planning, implementing or servicing, Mentel has responded in an exemplary fashion. I appreciate the time they took to listen to my needs and help me figure out exactly what was needed to make my online reservation platform a success.

Mentel sets a customer service standard that few companies can match. In addition to their responsiveness I’ve found their prices consistently good and their attention to detail excellent.

Their recommendations have enabled me to achieve my goals on time and within budget. Mentel’s team is fantastic and I recommend them for any related activity or service.

Sara Le Conte
President
Ashanti Business Center

September 28, 2017
Unprompted review
Rated 5 out of 5 stars

I have worked with Mentel on several …

I have worked with Mentel on several occasions. On one occasion, I had an issue with a developer and Mentel backed up their guarantee and credited my account. They really take their 3 laws seriously. I will continue to use their services in the future.

Rouaida Malaeb
RM Etiquette & Protocol Consultancy

September 28, 2017
Unprompted review
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Rated 5 out of 5 stars

Mentel keeps promises!

I worked with Mentel on several occasions for tasks that included designing my website, and creating 2 explainer videos. They always delivered on their commitments and I continue to use them today.

September 28, 2017
Unprompted review
Rated 5 out of 5 stars

A great team with whom we like to work

A great team with whom we like to work. They are creative and the solutions arrive quickly. We have worked with other companies in the past and none have managed to meet our needs with such successes. I highly recommend them!

Christian Chenail
Vr St-Cyr

September 28, 2017
Unprompted review

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