MentorShow Reviews 3,319

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service team, noting their efficiency and kindness in resolving issues. The coaching and course content are frequently highlighted as awesome and very helpful, with consumers particularly enjoying the quality of the programs and the expertise of the mentors. However, some people were dissatisfied with the subscription model, feeling it wasn't clearly communicated and led to unexpected charges. There were also mentions of technical problems and payment issues, though these were often resolved by the support team. A few other people also felt that the language barrier, particularly with French-speaking content, was a significant drawback, as it limited their access to much of the platform's offerings.

What people talk about most

Subscription

Reviewers highlight negative aspects of subscription. Many customers report being unknowingly signed up for... See more

Staff

Reviewers mention positive feedback about staff. Many customers appreciate the helpfulness and efficiency of... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report negative experiences,... See more

Payment

Consumers express significant dissatisfaction with payment practices, frequently reporting unauthorized... See more

Service

People report ambiguous experiences with service. Some reviewers praise the service, highlighting excellent... See more

Based on these reviews

Rated 4 out of 5 stars

I signed up and paid for Mentorshow Plus on 23rd September. (Aud633) I have only had access for 1 day on about 26th September. Communication with representatives has been back and forth at le... See more

Company replied

Rated 4 out of 5 stars

3-days of healing was a wonderful experience, full of valuable lessons and insights, and on top of that, some useful tools. The selection of speakers was a smart move. The only downside was that the p... See more

Company replied

Rated 5 out of 5 stars

I attend Gabor Mate's course. It's well built, easy to follow. Many practical examples that make you understand how you can work with the effects of trauma, for example, triggers. The coaching is also... See more

Company replied

Rated 5 out of 5 stars

This event The Healing Days was extremely interesting and has undoubtedly exceeded your wildest expectations. Although technology has put a damper on the first day, your people handled those issu... See more

Company replied


Company details

  1. Class
  2. Adult Education School
  3. Wellness Program

Written by the company

La première plateforme de masterclass et coaching en France. MentorShow est une plateforme de streaming en ligne qui vous propose des masterclass animées par les plus grands mentors. Notre objectif est de rendre le savoir accessible à moindre coût, où et quand vous le souhaitez, dans des domaines variés comme le bien-être, le développement personnel, le leadership, l’entrepreneuriat, la cuisine, la photographie, le sport, et bien d’autres encore. En rejoignant MentorShow, vous bénéficiez de nombreux avantages : Accès illimité à toutes les masterclass : Explorez un contenu riche et diversifié pour transformer votre quotidien. Des nouvelles masterclass chaque mois : Restez inspiré grâce à des ajouts réguliers de contenus frais et pertinents. Connexions illimitées pendant un an : Apprenez à votre rythme, sans limites. Garantie satisfait ou remboursé 14 jours : Essayez la plateforme sans risque. Si vous changez d’avis, un simple e-mail suffit pour être remboursé. Accès multi-support : Regardez vos masterclass sur votre ordinateur, tablette ou smartphone. Support PDF de chaque masterclass : Complétez votre apprentissage avec des outils écrits. Accès à la communauté MentorShow : Échangez et partagez avec une communauté engagée et passionnée. Rejoignez MentorShow et découvrez comment des experts de renommée mondiale peuvent vous aider à atteindre vos objectifs et transformer votre vie.

Satisfait ou Remboursé

Garantie Satisfaction 14 jours

Vous disposez de 14 jours pour découvrir et explorer notre plateforme en toute sérénité. Si vous changez d’avis à tout moment durant cette période, nous procéderons à votre remboursement, sans poser de questions.

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Customer Service Experience

I had an issue with my payment at MentorShow and expected a refund due to not canceling my annual subscription on time (my mistake). I contacted MentorShow customer service and was served by Tiana. Tiana was of great help and very understanding, not only she managed to exceed my expectations and got the issue solved but she also was friendly, very professional, and always answered promptly. Her answers were always very informative.
Tiana is a real example of what one would expect from a great company like MentorShow. Thru this experience, my trust in MentorShow increased a lot. MenthorShow is a great and trustful company that always delivers against its promise. keep it up. Thanks a lot, Tiana!

May 24, 2023
Unprompted review
MentorShow logo

Reply from MentorShow

Hi Samir

Thanks a lot for your positive review!

We're happy to see that our CSR team could help you trust in our platform. Thanks for your loyalty as well.

On behalf of the team, we wish you all the best !

Carla from MentorShow

Rated 5 out of 5 stars

Further to my query with Mentorshow

Further to my query with Mentorshow, I am very happy to say that they have understood my grievance , and made some concessions to put my mind at ease by giving me a full refund. So I am very grateful to MentorShow; also my confidence in them has been fully restored. I am very happy to carry on dealing with them. They certainly have behaved with integrity and kindness. Thank you Carla!

May 9, 2023
Unprompted review
MentorShow logo

Reply from MentorShow

Hi Iris,

Thanks for sharing your experience on Trustpilot.

We're happy to see that all is well. I hope you'll remember only the good experience you lived on our platform 😊 .

We wish you all the best!

Carla of MentorShow

Rated 4 out of 5 stars

Une application au Top

Je trouve l’application tellement pratique. J’en rêvais… le site est top mais maintenant avec l’appli, c’est excellent.
🙏 merci

March 29, 2023
Unprompted review
MentorShow logo

Reply from MentorShow

Bonjour Géraldine,

Merci pour votre retour !

Vous avez raison, l'application est Top !!! Ça rend l'apprentissage plus facile 🙂.

Nous vous souhaitons une excellente continuation sur MentorShow,

Carla de MentorShow

Rated 5 out of 5 stars

You did what I asked for

March 17, 2023
Unprompted review
MentorShow logo

Reply from MentorShow

Bonjour Judith,

Merci pour votre retour ! 

Nous sommes heureux de lire que tout correspond à vos attentes 🙂.

À bientôt,

Carla de MentorShow

Rated 3 out of 5 stars

J’ai demandé la résiliation de mon…

vigilance quant à la reconduction tacite ! Service clients attentionné.

February 12, 2023
Unprompted review
MentorShow logo

Reply from MentorShow

Bonjour Clothilde,

Merci pour cette évaluation positive mais très objective.

Nous vous souhaitons tout le meilleur pour la suite.

Carla de MentorShow

Rated 4 out of 5 stars

I cancel my subscription month ago but…

I cancel my subscription month ago but refuse to consider it. After several emails exchange they recognize their mistake and offer me a free subscription.
Very fair and honest

November 27, 2022
Unprompted review
MentorShow logo

Reply from MentorShow

Thank you for your feedback ❤️

Rated 4 out of 5 stars

Friendly customer service

The customer support was helpful, polite, and responded quickly!

September 14, 2022
Unprompted review
MentorShow logo

Reply from MentorShow

Hello There,

Thank you for your comment. Please accept my sincere apologies for the inconvenience you may have experienced. I invite you to contact me on my personal e-mail address ( francois@mentorshow.com ) and let me know about the problem, and I will do my best to solve it for you.

Your satisfaction is our priority, and I look forward to your response.

Have a nice day,
François from MentorShow

Rated 1 out of 5 stars

Very disappointing

Very disappointing. I have ordered a course which I paid and few months later they took 197 euros from my card account for something I haven't ordered. So be careful !

Your reply is absolutely false and irrelevant. I have no renewal of suscription. You've just took 197 euros without my consent because you've made a big mistake. I got back my money after many mails and calls. You have had the gut to say that it's was my fault and I find this very low of you. You don't even accept to make a commercial gesture as I have asked. You have put me in a bad situation during christmas time s I have no much money. You meant to be helping people not destroy them.

January 12, 2022
Unprompted review
MentorShow logo

Reply from MentorShow

Good evening Billy,

It's probably the renewal of your subscription. If you have not received an email recently indicating the imminent renewal we are sorry for this malfunction. I invite you to contact our customer service info@mentorshow.com.

Have a nice day,

Nicolas from MentorShow

Rated 5 out of 5 stars

Got a call from the quality clerck

Got a call from the quality clerck. I have found him open minded enough to lead toward a continous improvement breakthrough. I have spent a nice moment chatting with him.

July 23, 2021
Unprompted review
MentorShow logo

Reply from MentorShow

Hello,

Thank you for taking the time to help me understand the issues that MentorShow must address in the future.

It was a pleasure to talk with you,

Have a nice day,

Nicolas from Mentorshow

Rated 1 out of 5 stars

A pale copycat of Masterclass

I just can’t not believe how one scam company as MentorShow has literally copied and stolen another’s company idea: MasterClass
They copied everything from Logo, to the concept to even the slogan “learn from the best”
Unreal, lack of ethics, they just don’t deserve to be successful

July 18, 2021
Unprompted review
MentorShow logo

Reply from MentorShow

Hello,

This is not just a "pale copycat of Masterclass". If the concept remains the same and we have been inspired by our competitor, the content we propose is completely new with the Mentorshow brand.

Have a good day,

Nicolas from MentorShow

Rated 5 out of 5 stars

j'ai appris des meilleurs!

Excellent Platform!! I loved the content and the experts. :)

July 15, 2021
Unprompted review
MentorShow logo

Reply from MentorShow

Hello,

We are delighted that you like the content we offer and we thank you for your feedback.

Have a nice day,

Nicolas from Mentorshow

Show reviews in all languages. (3,319 reviews)

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