I really don’t understand what is going on , I have been Buying vouchers from other website , but I got 600$ voucher from this website today , all shows error while redeeming it, I have tried calli... See more
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IMPORTANT UPDATE: It was my mistake that I didnt carefully check my Meplay profile before sharing below earlier rating! As the pincode was already there. Sorry @meplay and thanks for your understa... See more
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You took the money and never shared the code then canceled the order. And no one responded to me. Unprofessional It’s been more than 2 hours since you replied my review promised to send the code an... See more
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We expect you to be a respectful contributor to our platform. So play nice, don’t be a jerk. Don’t post anything harmful, hateful, discriminatory, defamatory or obscene. And don’t lie, bully, blackm... See more
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Company details
Written by the company
meplay is a leading online retailer of wallet top-ups, codes, pins, and content from the most popular global digital stores. All Video Game, App, Music, Movie and TV store codes and pins are delivered with instant code delivery.
Contact info
P O Box 4422, 000, Dubai, U.A.E.
- +971589357301
- customerservice@meplay.com
- www.meplay.com
3.0
Average
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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I am raising an unresolved complaint…
I am raising an unresolved complaint concerning my account on reseller.meplay.com.
My reseller balance was deducted for Order #000204122, Invoice #000138798. I did not place or authorize this order.
I reported the transaction to Meplay and requested cancellation and restoration of the deducted balance. Meplay replied that its website had no security or functionality issues and advised me to check whether someone else had access to my account.
That response does not resolve the disputed transaction.
The key question is how this particular order was placed, authenticated, and fulfilled. A general statement that the website is secure does not establish that I personally authorized the purchase.
In the response I received, Meplay did not provide transaction-specific findings explaining:
• Whether the order originated from a website session, API access, or another channel.
• The relevant login and order timestamps, originating IP address, and available device information.
• What authentication or verification was recorded.
• Where the purchased product was delivered and whether its use or redemption can be verified.
I understand that some records may need to be shared privately or summarized for security reasons. I am asking Meplay to investigate those records and provide a meaningful explanation, not to publish sensitive information.
I request that Meplay preserve all relevant records, escalate this case to its management and technical/security team, and restore the balance deducted for the order I did not authorize. If my refund request is rejected, I ask for the specific findings and applicable policy supporting that decision.
I am not claiming that a platform-wide breach has been proven. I am documenting a disputed transaction and the response I received.
As a reseller, I need confidence that a report involving unauthorized use of prepaid funds will receive a transaction-specific investigation.
I will update this review fairly with Meplay’s response and the final outcome.
November 3, 2026
Unprompted review
Reply from meplay
Thank you for bringing your concerns to our attention. We are sorry for the concern caused by the disputed deduction and that our previous response did not adequately address your questions about this transaction.
We understand that you are requesting a review of how the order was placed, authenticated, and fulfilled. We will escalate your complaint to our management and technical teams for a transaction-specific investigation, including a review of the available records and your request to restore the deducted balance.
To protect your account information, we will follow up through your existing support ticket with our findings and the outcome of your refund request.
Thank you for your patience while we investigate your concerns.
Reply from meplay
We are pleased to know that your experience with us was a good one, Mustafa. Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
Reply from meplay
We are pleased to know that your experience with us was a good one, Marwa. Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
meplay is always meeting my standards
meplay is always meeting my standards , secure , fast and best prices
May 13, 2026
Reply from meplay
We are pleased to know that your experience with us was a good one, Anwar. Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
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Fast and cheap
June 6, 2026
Reply from meplay
We are pleased to know that your experience with us was a good one, Shady. Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
No response
No response, no help, my question was ignored, and there was no appreciation for the supporters.
March 13, 2026
Reply from meplay
Thank you for your feedback, and we’re sorry to hear about your experience.
We have checked our support system using your email address (m.maher.alahmdy@gmail.com), but unfortunately, we were unable to find any record of a ticket or previous communication.
To help us investigate this further, could you please provide more details about when you contacted us, the channel used (email, live chat, etc.), and the nature of your inquiry?.
We’re more than happy to look into this and assist you as quickly as possible once we have the details.
You can also contact us directly at your convenience, and our team will prioritize your case.
We look forward to resolving this for you.
u guys sold me a used razer gold pin
March 3, 2026
Reply from meplay
Thank you for sharing your feedback.
After carefully reviewing the order and investigating the redemption history of the code, we can confirm that the code was valid and unused at the time it was delivered to you. The official redemption records show that the code was redeemed after the purchase date, which means it was active and not previously used when it was sold.
For transparency, we have already shared the redemption details with you. These records are obtained directly from the provider’s system and clearly confirm the timeline of the code's usage.
Please also note that digital codes are delivered instantly to the registered email address and the account dashboard, so it is important to ensure that your account remains secure and not accessed or shared with others.
Glitch in payments methods,be very high…
Glitch in payments methods,be very high rates
February 23, 2026
Reply from meplay
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the payment methods and pricing. We would like to clarify that occasionally payment glitches may occur from the payment gateway portal itself, not from the meplay portal. These technical issues are sometimes beyond our direct control. Also we would like to inform you that we offer multiple payment options to provide flexibility and convenience for our customers. Please note that processing fees and rates may vary depending on the selected payment gateway, as each provider applies its own charges.
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Reply from meplay
Thank you for your feedback. Please note that meplay offers multiple payment methods, and processing fees may vary depending on the option selected. If you prefer to recharge your wallet without any fees, we offer a bank transfer option.
For assistance with using bank transfer to add funds with zero fees, please contact our customer support team, and they’ll be happy to help.
I didn’t redeem the code because of the…
I didn’t redeem the code because of the website
November 1, 2025
Reply from meplay
We’re sorry to hear that you experienced an issue while redeeming your code. After checking our records, we couldn’t find any previous support ticket or message from your account regarding this matter.
To help us investigate and resolve it quickly, please share more details such as the code you’re trying to redeem and any error messages or screenshots you’ve received. You can send these through our official support channel such us our support email address (support@meplay.com), WhatsApp and live chat.
We’ll be happy to look into this and assist you right away.
Affordable gift cards
The gift cards are so cheap that it actuallt feels like a scam
September 17, 2025
Reply from meplay
We are pleased to know that your experience with us was a good one, Muzahim. Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
The web app and mobile app performance…
The web app and mobile app performance are soooo poor
August 5, 2025
Reply from meplay
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’ve experienced performance issues with both our web and mobile apps. This is definitely not the experience we want for our users.
We’re continuously working to improve the speed, stability, and overall performance of our platforms. Your input is incredibly valuable, and we’d love to learn more about the specific issues you faced so we can investigate and resolve them.
Please reach out to our support team at support@meplay.com with more details — including your device type, operating system, and any error messages — so we can assist you further.
We appreciate your patience and hope to provide you with a smoother experience soon.
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Case Update - Apology Note
IMPORTANT UPDATE: It was my mistake that I didnt carefully check my Meplay profile before sharing below earlier rating! As the pincode was already there.
Sorry @meplay and thanks for your understanding!
Just run a transaction through their website, bought a PS voucher and paid it online, No Code received!
Simply i got SCAMMED!!
June 21, 2025
Unprompted review
Reply from meplay
Thank you for your update and for clarifying the situation. We truly appreciate your honesty and your kind words. We’re glad that the issue was resolved and that you were able to locate the code we sent.
At meplay, our priority is to provide a smooth and reliable experience for all our customers. We understand that misunderstandings can happen, and we’re always here to assist quickly whenever needed.
We sincerely value your trust and support, and we look forward to serving you again in the future.
Reply from meplay
We are pleased to know that your experience with us was a good one, Abdula. Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
Please add Amex card for the payment
Please add Amex card for the payment. I am a frequent buyer of your products..please arrange ASAP
May 3, 2025
Reply from meplay
Thank you so much for your feedback and for your positive comments about our website! We’re glad you had a good experience. While we currently do not accept Amex (American Express) cards as a payment option, we do offer a variety of other secure and convenient payment methods to meet the needs of our customers.
Reply from meplay
We are pleased to know that your experience with us was a good one, Adham. Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
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EgyptEnjoy the games this site is very…
Enjoy the games this site is very helpful and I would like to thank everyone for the service sony
January 2, 2025
Reply from meplay
We are pleased to know that your experience with us was a good one, Ibrahim. Thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
Bought various gift cards
Bought various gift cards, primarily razer cards. Didn't realise that every order I pay, j get extra more fee taken away from me, even though the fee has been calculated
November 10, 2024
Reply from meplay
Thank you for sharing your feedback with us. We value your input and strive to provide complete transparency in our services.
We would like to clarify that the fees you mentioned are specifically for payment gateway processing and are standard across many platforms to ensure secure transactions. Additionally, these fees are itemized and clearly shown on the pre-invoice before any payment is finalized, allowing our customers full visibility prior to completing their purchase.
Reply from meplay
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us didn’t meet your expectations. We aim to provide an excellent experience for all our visitors, so it’s concerning to hear that we fell short in your case.
We’d love to understand more about what went wrong and see how we can make it right. If you are open to it, please feel free to reach out to us directly at support@meplay.com [your contact email or phone number]. Your insights will help us improve, and we would appreciate the chance to regain your trust.
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